I contacted PCG Securities for a difficult TV mounting above my fireplace. Paul, the owner of PCG…read moretold me he could be there the next day! He showed up on time, reviewed everything I had, and when he realized we didn't have the best lag screws for the job, he went out and got them. I was really impressed that he went out of his way instead of just getting the job done even with the wrong materials. He worked diligently until the job was done and his price was more than fair. I would absolutely recommend Paul for tough mounting jobs.

I cannot recommend PG McAdams, owner of SVI Home Theater. In brief, PG twice did not complete…read moreagreed work and demanded payment in full anyway plus extra money to finish. He was often unpleasant to deal with from a customer relations standpoint, frequently argumentative on the phone and by e-mail. Several times he tried to change the terms of the job after the fact. I had to hire someone afterwards to clean up the mistakes he made and finish the items he promised to finish as part of the estimate but insisted on charging me extra for. Here is the story in more detail. PG made a fixed-price bid to install working ethernet and coax cabling to five rooms in my home, one under construction, so that I could, in every room, get high-speed internet and TV from Verizon FiOS as well as the option of TV from an antenna. He additionally contracted to reattach the external FiOS feed to the internal cabling, to mount the antenna on a roof, and to hook up a phone line in the new room. I paid him 50% in advance and told other contractors who had bid on the work that I was selecting someone else. The attic was under construction for a new bedroom and closets, and that was why I hired PG to do the work. The walls were open and the need for fishing cable was minimized, so that made his job easier. Additionally I cleared away all construction debris so it would not get in his way. What PG actually did in the first service call was pull all internal cables, but he only terminated two out of ten lines, so the others were useless to me without further work. He did not set up a central hub, since there were no connectors on the lines. He also did not reattach the FiOS feed as agreed, nor mount the antenna, nor connect the phone line. Despite that he claimed he had fulfilled the contract, and demanded full payment for the job based on the original fixed-price estimate. He also demanded further money to return and complete the work so that I could actually hook up computers and TV sets. I was understandably upset and ready to call the whole thing off with the partial payment. However, I calmed down, and after some negotiations, I agreed to pay PG the original estimate plus a negotiated additional amount to return and complete the work. Basically, I felt sorry for him that he had apparently underestimated the job, and I wanted not only to get it done, but to give him the business and be able to recommend him. So he returned and completed most of the work, except terminating connections in the new bedroom under construction and the new phone line, which he said he would return and finish after our construction was complete. I let him off the hook for the roof antenna mounting since it seemed to work fine indoors. I paid him in full for the original estimate and the additional money. When our new room construction was done I called him to return and finish. I also wanted him to repair one of the ethernet lines that did not work and to look at the internal TV signal booster which did not seem to be working properly. At that point, he agreed to work for "free" but demanded $160 for his travel time. I said that wasn't in any sense free and didn't seem to be part of the bargain, especially since he had already once shorted me on the work and demanded extra money. I expected him to finish and put everything in working order for no additional charge. He refused that, argued with me some more, and ultimately said he would not come back. That was the end of our business relationship. In other words, PG left a very unsatisfied customer who had paid him almost $2000, and for a mere $160 travel fee. Besides that, he argued with me at nearly every turn and constantly tried to change the original terms to fit what he had completed. I found it to be, on the whole, a very unpleasant experience. Also, I ultimately had to hire someone else to finish the job. The new guy also discovered a number of errors and non-functioning lines left by PG. So, I cannot recommend PG McAdams nor his company, SVI Home Theater. If you do go with him, be sure to get every detail you expect in writing and withhold a significant amount of the payment until the work is totally finished and tested.

Just had another very positive experience with SVI Home Theater and the owner PG McAdams. My home…read moretheater system that SVI installed has exceeded my expectations in terms of both its performance and ease of use. I recently sent an email to SVI with a list of questions that had to do with everything from cabinet fans and power filters to a home theater PC. I just received an email from PG McAdams of SVI that not only answered all of my questions, but also provided me with additional information and options that I had not even considered. I think that service after the sale is where some companies fail with their customer service. SVI and PG McAdams customer service before and after the sale has exceeded my expectations.

Ken from Dynamic Techsolutions is phenomenal! Talk about finding your calling in life. He knows…read moreeverything about the industry and designed us a beautiful whole home audio system which includes an ethernet backbone which ran from the demarc to centrally located amps in the attic and then ran speaker wire to in ceiling speakers in the living areas and a pair of all-weather outdoor speakers off our deck. He spent about an hour with me to survey the job and then delivered his quote which was spot on despites some unforeseen anomalies with our house which we know is old and unfortunately, not always up to code. Nothing seemed to ruffle him as he found positive workarounds to each issue, vetting each one with us. The end result completely exceeded our expectation. Ken really delivered and although I think he is an IT/Home Theatre savant, more importantly, he's a good person who is a kind and thoughtful of others. Best money ever spent!

I hired Tailor-Made a few years ago to do a rather comprehensive installation of a home theater in…read moreour living room. I owned all the equipment, just needed them to run 5.1 speaker wire, wall mount some speakers and wall mount a flat screen TV. Needless to say, my expectations were exceeded. They not only fished great lengths of speaker wire over a ceiling without having to cut a single hole in anything, but programmed everything to work flawlessly. We've been enjoying that home theater ever since. They were so good, I hired them again to install a new flat panel and a Sonos Playbar in our master bedroom. This time a few things happened that I didn't expect. John reached out for feedback the day after the install and I let him know what I wasn't quite happy with (placement of the Playbar wasn't as ideal as I had wanted and removal of a cable I didn't expect them to remove). Maybe it was my fault for not supervising as closely as I should have, but no matter... John offered to have his guy back within a week to make it right. Sometimes things don't go 100% and making it right without a hassle is what sets the great apart from the good. Needless to say, these guys are great.

These guys are simply the best. We were building our new home and wanted to look into setting up…read morefor a home theater. They went above and beyond in showing us all the options we had to fit our budget and how we could prepare to expand our system later to include more home automation devices. From the planning to the installation, Taylor-Made was outstanding. The team that installed and configured our system was amazing! Super neat, very focused on details and aesthetics and spent as much time as we needed to make sure we confidently knew how to run the system. It is fantastic and I wish there were six stars.

If bargain basement shopping is your thing, you may fall into the trap of signing up with these…read moreguys. Don't make the same mistake. Whatever you think you will be saving, you will wind up spending later due to their lack of response and ineptitude. They will charge you just to get someone to the door. That person will have slightly more training than you do on the equipment and will look to defer any troubleshooting issues to the equipment manufacturer. Don't bother escalating to the "president." A direct quote in response to repeat billing for multiple service calls on the same issue: "it's your equipment, not mine. Why should I pay for troubleshooting."... this was equipment purchased directly through them. Pay for professionalism- go somewhere else. There's no way these guys will last.

Just had my new sound system installed in our family room and we are very happy with the results…read more Kevin and his team were professional and great with communication. First appointment was the consultation where they assessed our needs and wants. They came up with a few different options at different price points. We picked the one that worked for us and scheduled the installation. The guys set everything up without any problems. I would recommend them to everyone who wants a nice looking and sounding speaker system.

Excellent service. I had a Tesla charger installed in my garage. The electrician was very…read moreresponsive, informative, and a great communicator. He was efficient and was able to get the job done quickly and affordably. Would recommend!

The installation of the generator with it's electrical work was very professional. John did…read moreoutstanding quality work. I would strongly recommend Gallagher Electric for any work you need done. RL Hollis, NH