This branch is awesome! Everyone here is super friendly and knowledgeable!…read moreI really appreciate Kat and Courtney for going above and beyond to help me! May have misspelled a name but thank you guys!

From the owner: We make banking less complicated and your financial goals more attainable. We're local, have a…read moreproven track record, and we're great listeners. Plus, the money we earn from interest and fees goes back into our credit union in the form of better interest rates, lower fees, and dividends for you.

My preferred local branch. They moved from 72nd and Lowell to 72nd and Sheridan a few years back…read more Old ATM and a new one that's super high tech. Otherwise the teller drive through windows are the same. Same inside. Just a newer building. The parking situation is a lot better at this location. Drive through does get a bit crowded but sent as you can deposit checks and cash at the ATM it makes sense. Teller tube lanes are generally empty which is another plus. Staff inside is quick and courteous. Rarely need to go in but any time I have it's been as pleasant as a visit to the bank can be. Not a lot of U.S. Bank branches in the area so I'm glad living nearby that this exists. *The last four photos attached to this review are from the new Sheridan location. Four ATM lanes. Four teller counter sections inside. Loan officer, savings and investment, and corporate business managers have their own cubicles.

Service here was slow and cumbersome. The teller was rather rude and robotic in her actions. I…read morereceived no greeting, no inquiry, not even a smile, just a stern look and a monotone acknowledgement of my transaction. I think I would have got a friendlier transaction from the ATM.

Terrible service, The minute I sat down with the lady I could feel that she didn't have much…read moreinterest in my opening an account. As she found out that I was hearing impaired everything was negative with her, she informed me that they couldn't do anything for me since I couldn't hear everything she said, I told her that I read lips, she said she would not pull her mask down to talk to me. She then told me that there wasn't anything she could do for me. This is disability discrimination and anti-Military Veterans. People that work there are terrible and should not work at any place where people are concerned. I believe you have to be from Mexico to work there. I would not recommend this place to anyone, especially Veterans.

Horrible service!! They choose the worst people to work their. They've made plenty mistakes when I…read moredeposit. They put it in the wrong account. Also a lot of discrimination here. On top of all those horrible things they take their sweet time about 10 minutes just waiting to deposit in line. One of the worst branches I hope they close them down soon!! Don't waist your time stopping here at all!!

I sent my little brother to pay off this bill and Leticia from 73rd and Federal at first she said…read moreshe couldn't take the payment cause she needed my account number or ID and then my brother gave her my ID and then she said I need to go in. This is the first time this happens, made me waste my time, bad customer service.

Service here was fast and friendly. I liked how the teller was able to help me right away with my…read morebanking needs. The only negative to this location is that this is a large and older building that looked dirty had a musty smell. Other than that good experience all around.

Unfortunately, this has got to be a 1 Star Review. After…read morerepeated incidents with awful customer service, unhelpful phone support, and shady practices, I feel that I wish I would have had a heads-up when I was searching for a local bank. The Banking Industry's sketchy practices with Overdraft Fees has been in the news recently. Here's a FirstHand account of FirstBank's lack of any ethical business practice. So. Aside from the rude, confrontational, unhelpful customer service agents, which really is enough to make me switch banks, there are their shady practices. Over a weekend, especially a Monday-Holiday weekend, it's natural for charges to pile up. What is NOT in any way ethical or moral is for a bank to, on the day that they ALL clear, choose to clear one large charge FIRST (Even though, in reality, it was made LAST) so that they can charge you MORE Overdraft Fees. Specifically: 5 charges were made. 4 of them were made 3 days prior to the last charge, which, because of a miscalculation on MY part, would have pushed the account into Overdraft status. Fine, my oops. I'll pay that fee. NOT IF YOU BANK AT FIRST BANK! If you bank at First Bank you'll pay FIVE OVERDRAFT FEES. That's right. FIVE. Even though, on THEIR statement, the purchases that they cleared AFTER and charged OVERDRAFT FEES on are dated BEFORE the purchase they cleared FIRST. Clearly a shady, underhanded way of getting more money into their greedy little bank hands. When I called phone support and explained the dilemma, I got a mini-lecture, filled with rudeness, condescention, confrontation, and not a single apology. Not even a PHONY one! When I asked for her supervisor, naturally she connected me to *A* supervisor... just not her's. I explained the situation to THAT supervisor, (NICELY!) and it was like pulling teeth to even get him to admit that their practice could even APPEAR to be unethical to a customer. I did eventually get him to pony up THREE of the FIVE overdraft fees, but that's not enough. It's not about the one fee they still owe me, it's the principle of keeping MY money with a company that is so blatantly immoral. Nope. Taking my money OUT!

they have very extended periods for holding onto my money when I make a deposit. So I must continue…read moreto work with them to make another appraisal. these days, with fast deposits, a 10 business day hold on my money is ridiculous. they need to remember- it is MY money, not theirs. I wish they would not take that for granted.

In the last six months my debit card, credit card, was cancelled! Now I can't get online! Do not…read moreuse this bank!

Attempted to establish new banking accounts with this organization. Unfortunately I could not cut…read morethrough their multi layered bureaucracy when attempting to establish new accounts in the name of a trust.

Customer Service is outstanding, they really know how to help you get started in opening a…read morebusiness account or a regular account.

This location has very friendly and helpful people. This location and the one near SouthWest Plaza…read moreboth have really great people and have been a big help to me over the years.

been on hold for over 15 minutes just to ask one question, shame on bbva westminster, co employees…read moreall of you even the person that put me on hold. UPDATE: I hung up and called back someone name Yvette picked up and I explained how I was on hold for 20 minutes and she immediately apologized and trust when I say that it did make a difference. Improvements Please!

This bank is a real looser. 1. I ask to be reinstated to…read moremy account online. That did not happen. 2. I ask for a copy of a loan I have with BBVA. That did not happen. 3. I ask for them to find the $22,000 in roofing loss draft checks that I had to send them the first of August. It is now December and I have been in quite a few times. Guess what? That did not happen. 4. The banker bosses at this bank also have a delightful way of speaking down to you...after they have lost your loan, your money and your online account...go figure

Based off my past review ... which was like 4 years ago... one can tell I'm very pleased with this…read morebank.. and the customer service was already great ...5 stars for keeping it that way.. thanks guys..

This bank will send you to collections! I closed my account there with a zero balance and two…read moreyears later, I am still being haunted! Save all your receipts!