I thought this place was number #1. I guess not I hurt my self and I'm receiving unemployment. I…read morereturn to work next week and they denied me I showed them proof of unemployment that I get till I return to work never missed a payment. Now I can't get my car out to return to work cause I paid my loan off early.

If only the great instore customer service could translate to the over the phone service. Getting…read morethe advanve was easy and fast, this was my 1st time ever going to a payday advance and most likely my last. The tellers at the branch were always helpful and very pleasant, but when I would call the customer service line nothing I would talk to them about would translate to the other workers causing returns on the payments. I wish there was a separate way to give a review for the call center because they are absolutely HORRIBLE! But I will still give this individual branch a 5 star rating because, like I mentioned, they were great!

I had a check from Chase, so I came into this branch to cash it. I bank at Wells and B of A. I have…read morenot been into a bank to cash a check in years, who has? Either way, the bank teller told me it would be $8 to cash a $300 check? Chase check, I'm in a Chase branch, it should be free. Nope, the bank wanted 2.6% of their check, just to cash it. That is low life, dead beat, prey on the poor banking. I walked out and just photo deposited it into my bank. Chase you suck, but a pleasure to review....

I walked into lobby at 5:35 pm on Monday July 11th and was immediately greeted by an available…read morerepresentative who inquired as to how he may help me. I responded saying I would like to open a checking account. He denied me service with the explanation that it would take 45 minutes to do so and that they (as Chase employees) are not allowed to work past 6:00pm and they are not authorized to work any overtime. Is this really the type of Customer Service that exists with all other banks such as FirstBank, Wells Fargo, etc.? All I can say is "Wow" and not for good reasons!

Do Not bank here! they took a check that was a fraud check, cashed it and then overdrew my bank…read moreaccount more than $1380 and there wasn't even the $2100 in the checking account to cover the check! They dI'd not cover any of the charges and told me "sorry, nothing we can do". I have never been happy with my service 100 percent because service is slow, parking is horrible, and the atm never has money (at least the last 3 times I have been there). please spare yourself the agony of banking here. I am moving on,this is a situation anyone could find themselves in and Wells Fargo had no interest I. working with me or attempting to make it right and I have banked there for 10+ years!

In all fairness this branch is very busy, and I was pretty upset that I could not reach anyone over…read morethe phone, also the wait time for advertised services was excessive in branch, despite all that the branch manager Grace and banker Arturo did their best to resolve bottle necks and address my concerns. Overall their customer service was appreciated.

Before getting a loan from this place, read the fine..fine...fine..print. Because they will steal…read moreyour money!!!