The review got a little long, so for those of you who just want the highlights in deciding if you'll use the service: the Molly Maids did not clean my house. It was empty, probably the easiest cleaning job you could get, and they did less than the bare minimum. I paid for my place to be cleaned and could've gotten the same service if I had burned the money: there was hair in the bathrooms, no noticeable difference in the pantry (which I'd asked special care be taken due to allergies), and a coat of dust on top of the refrigerator which is eye level. I'm not positive they did anything at all beyond a little dusting and sweeping for 2 and a half hours, and because I didn't have a chance to walk through until move in day, I did not know until I moved in (again, it was literally empty). Frustrating, because I purposefully got the cleaning done a week before I moved so that the place would be spotless when I moved my stuff in.
As context for this review, I recently purchased a home and had work done to replace all of the carpeting with wood floors. The house was empty - literally no furniture besides one mattress in one of the rooms. I also had a very busy work day on the day Molly Maid came to my house.
The Molly Maid business owner and his wife were courteous on the phone, the price sounded reasonable, and they were able to schedule it for the day and time I wanted the cleaning done - something I appreciate. I also discussed with them that I might become a regular customer - come on for a monthly, or bi-monthly cleaning service if the service was good. My house is not large, and again - there was nothing in it.
On the day the Molly Maids came to my house I had to get a lot of work done - I was on the phone, and pretty much as soon as they arrived and were situated, I left. Before I left I had one request - that they clean the pantry well, because I have nut allergies and the lady I bought the house from may have had nuts in the pantry.
They called me about 2 hours later and said they'd be done in a half hour. This was great, however I had a call for work and couldn't come back to the house right away. I told them I'd settle the bill with the Molly Maid owner over the phone, and they said that was alright.
I didn't have much opportunity to walk around my house until today (move in day). I'm having a friend stay over tonight to help me set up my place, and the first thing I heard was that his bathroom had hair in the tub and appeared to not have been cleaned.
Proceeding from there I went into the kitchen and saw that while the counters did seem clean, the top of the refrigerator had a huge coat of dust on it. As I continued to look around I kept seeing things that indicated that the Molly Maids had not done their job: There was dust in the corners, underneath the mattress there was working dirt and stuff from when the wood floor guys installed the new floors (they didn't even bother to try and clean), and cobwebs in the main living room that I'd noticed from before the Molly Maids came.
The most disturbing thing though, is that after telling the Molly Maid about my allergies and asking them to pay particular attention to the pantry, there was still food residue from the previous owner in the corners of the pantry, and the pantry did not appear to have been cleaned at all.
It seems to me that just because I wasn't on premise doesn't mean that the Molly Maids should have half assed the cleaning job. I could have been a regular customer if they had put in a little effort - I can tell you I will not be using their service again.
I feel bad giving this review, because on the phone the owner and his wife sounded very nice. However, the service I got was terrible and I think they should know that and try to rectify it in the future - whoever worked on my house should know that you can't screw over a customer without them broadcasting that across the internet. If the owner wants to track down which of their people was cleaning my place, feel free to direct message me. read more