Was scheduled for service call between 12pm and 5pm. No one ever showed. When I called they said I…read morehad been removed from the service list but I could reschedule. No apology for wasting an entire day. Will never shop here again. Will use amazon.

As a new pool owner with zero experience, I (perhaps foolishly) decided tackle all of the…read moremaintenance myself. I had myriad questions and faced several challenges (keeping the pH in-check in a new, concrete, saline pool is a nightmare), but the patient and savvy staff at here were always able to sort me out. That I have enjoyed crystal clear water since I first filled the pool in summer 2020 is thanks in no small part to Leslie's.

I have been using Bill and Denise as my source for pool information, maintenance and repair for…read moreabout eight years now. One example of Bill's knowledge. When my pool was built, I complained to the pool builder (A&G Concrete Pools) that my "flow" out of the spa was wimpy, they sent "expert" after "expert" to correct the problem. They would shake their heads and say "Nope, that's about all the flow we can get." Then Bill came over to do another job for me. I described my problem. He said "Let me take a look at that." In ten minutes, he had the pool flow doubled. I asked him how he was able to fix the problem. "Nothing complicated," he said; "apparently, no one ever bothered to set up your pool correctly." So, yeah, Bill is "The Pool Whisperer." And, no, I'm not related.

Wonderful people, great service.Very satisfied with their work.They were quick to come out to do…read morethe work.

I've been a customer for the past 3 years and always find the staff to be pleasant and helpful…read more I look forward to having the older gentleman take care of me. He takes his time and understands the issues and older person could have taking care of their pool. He is the best !

for 2 days in a row I have came to get something I really need! I arrive at 5:50 and it's already…read moreclosed! people inside ignoring me and door closed! if you don't close at 6pm then post the actual time!! so frustrating to hurry up and get out of work early to try and make it at least 10minutes before closing to find out door is closed.. people inside

Logan and his wife coordinated many sub-contracted crews to get our pool deck and salt water pool…read moreredone with deck pavers, then replastering the pool. Logan also installed a new pool light fixture, added a new valve to the pool heat pump. But, back to the actual job. Prior to the construction, we chose our tiles & plaster composition, then all materials were delivered and ready. Stage one was to put down the pool collar L-shaped paver. A crew of 2 guys did that. The man doing the actual installation of the collar pieces did masterful work, constantly checking and re-checking for all of it being spaced and level. Stage two was a far larger crew of 6-8 who cleaned the deck, then layered & sloped sand everywhere. The actual laying of the pavers went incredibly fast. This also included installing new deck guttering. Stage three was the replastering of the pool. Logan prepped the pool surface, installed the tiles we preferred. The next day the plaster crew arrived. The whole process only took about 3-4 hours. Stage 4 was pool maintenance by Blue Dolphin. They came twice a week for a month to control the pool water chemistry, keep the filter clean, etc. On the last day, I was given lots of extra salt, acid, baking soda, and pool stabilizer. The complete process from doing the deck and the pool, then the thirty days of pool maintenance was 6 weeks. We love the new deck. Any rain, which used to pool, now flows into the gutters and the deck can be dry in 30 minutes after a passing storm. The new pool bottom with the sea glass tile sparkles. Logan was always available by phone call or text and was always straightforward in our communication. Minors issues came up in this construction process. He was responsive and worked to solve those issues to our GREAT satisfaction.

The staff and team were so great and professional. Turned my back yard into my own little sanctuary.read more

The Spa Doctor is great. I went to another company before him and they couldn't even provide me…read morewith the equipment for the vitaspa in my new home such as a filter. 75 bux for 5 min to just show me how to turn it on and leave it with no filter and no chemicals etc.... So with my hectic lifestyle, trying to find an outdated filter on my own and continue to drain and fill the tub to keep it nice, I overflowed it while I was changing my baby and I slipped my mind... now it started making some crazy noises and stopped completely.. I was at my wits end, as it was now october and i had been here since january and still not enjoyed my hot tub.. :( i was hoping it would at least be running a year later by xmas LOL! I saw that Spa Doctor had great reviews. He was a tiny bit more expensive than when I had called around looking for the cheapest spa repair and maintenance, but just goes to show you that sometimes you get what you pay for. I gave him a call hoping I would find the help I needed. He said "it's supposed to be relaxing, not cause you stress!" I thought... "exactly.... he gets it!!!" And he assured me he would be able to get my hot tub in perfect working order and also had the capability to get me parts I needed no matter how outdated *including the filter which I was still waiting on in the mail*... He fulfilled his promises and went above and beyond his call of duty. He was professional, highly competent, efficient and friendly to boot!! He came out faster than i expected and was very knowledgeable.. He taught me a LOT! Thanks, Dan...

From the owner: Spa and hot service and repairs. All makes and models, old or new. Factory trained and certified…read moretechnicians for Jacuzzi Whirlpool, Vita Spa, Hot Springs, Sundance, Leisure Bay, Cal Spas, Coleman, Beachcomber, Baja, Caldera, Dimension One, Coast Spas, Balboa Controls and many more. Expert troubleshooting for leaks, heaters, pumps, control issues, system diagnostics, error codes, flow issues, water chemistry problems or just moved into home with spa and need guidance. Fast, friendly and affordable service.

Couldn't get waited on at a competitor down on Dixie (chain pool supply store), so I headed over…read morehere. Glad I did. Friendly, knowledgeable guys. Good old fashioned business where I met Chris and Paul. Turns out my pool guy shops here too. Great service from a local company. Same prices. Much better assistance and advice than one of the chain stores. Totally worth an extra mile. Go local!!

they treat you like family. local owned shop. free water testing. best prices in town on…read morechlorine(buy 10 jugs get 1 free), chemicals and supplies. i needed a new pump and got a great price on the internet - they matched it.

Horrible customer service It started from the bogging , and…read moreI asked my self what could be the reason for the technician in this institution showed me clearly they don't like to help

WE met and dealt with the very personable and helpful manager, Robert. We explained to him what…read morewe needed for our pool, i.e., a new pump, a water heater and filter, all to be installed Robert gave us all the information that we needed as well as applicable discounts that "Pinch-a-Penny" provides. Although, the equipment has not yet been installed at time, we are very satisfied with our purchases and the outstanding demeanor of Robert. I would definitely recommend him and his company to any one seeking to upgrade or improve their pool. I feel badly that I did not get Robert's last name, but I will say this. He is the 'best' in the business in serving the public and obtaining for his customer what his needs are in servicing that person's pool. He also provided valuable information on keeping one's pool functioning optimally. It was indeed a pleasure working with this gentleman. and since we just bought this house with its pool, we certainly will be using this company again for as many times as we need to in the future. Thank you. Newton D. St. John, Jr.

If -5 was an option, I would. Did work in three areas without proper permitting. Walked from the…read morejob ... and the work was not done according to standards of practice (ACI) -- per 4 engineers. I was up to day on payments. They wanted to do more work -- which was also done incorrectly, and get paid. I told them... when they corrected what was wrong first, they can take on more work. Never did. All works have to be completely removed and they ignoring. Making me the one to pay --even when they've been paid to date according to contract. Cost me the $$$ -- I paid them PLUS $150K. No accountability and Ray didn't, obviously, manage his people. Rebar exposed, concrete work with no horizontal rebar. Beware.

Recently had some fountain work done by this company and would highly recommend. Raymond, the owner…read moreis honest, dependable and trustworthy. His workers are very personable and knowledgeable and get the job done right. Scheduled the appointments and kept to their word. Wonderful experience!