This business is closed has been since March 2026…read more Business is closed Business is closed

Acchino Auto Body did extensive body work on my FORD expedition and everything was done to…read moreperfection, in a very timely professional manor. I highly recommend them for any collision work. Jim and his staff are incredible.

nasty owner, fraudulent activity he'd car in storage for 18 days to get increased payment from…read moreinsurance co. AVOID AT ALL COSTS. waited 21 hours for tow to arrive.

My car had been stuck for 3 days and Steven came to aid earlier today and got my car towed out from…read morea ditch. Super nice guy and helped me out greatly!!! I would highly recommend this business!

The service is beyond my expectations. Dan was helpful and friendly. He took the time to explain…read morethe work to be done and answered all my questions. The job was completed sooner than expected. Dan really knows his business and any future work I need; I will be bringing to him. Also I am going to let all family and friends know where to take their vehicle.

Very prompt, courteous, direct, and professional. His follow-up communication is exceptional. Will…read moreuse again.

Chad was very knowledgeable and was able to fix my electrical wiring issue , he took his time to…read morefigure out the problem , was very professional and personable and did the job RIGHT !! If I ever have any other problems I'm sure I'll be calling Chad . Thanks Again !!

My car was repaired two days early and runs great. Doug was professional and explained everything…read moreto me about the repairs which were done at a reasonable price. I have to say I'm glad I brought my car here. Thank you

I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

We live about 30 mins outside of Utica. Adis came out and was on time and kind (this was the only…read morestars he earned). He told us we needed a part for our older model double-oven. He said he'd look for the part and get back to us by the next day. I texted several days later after not hearing back, and he was completely unfamiliar with who I was. He finally called and said that he emailed a company and was waiting for an email back. Then he said he was really busy between "50 calls a day" and an upcoming knee surgery, but he would let me know what response he got back. We never heard back. I later texted that we found a part and would replace it. Come to find out, that part wasn't even the problem! So he took our money as a diagnostic, never folllowed through, and was incorrect on the problem. Hoping this experience was an exception and not the norm.

I would not recommend this company to anyone…read more I was schedule for a repair with a huge window of 9am to 5pm. I spent all day waiting and even called them twice. They never showed up or had the decently to return my calls and give me a status. I finally got a call at 6:30pm from a technician not associated with AEL who agreed to come the next day at 8am

I made the mistake of trying to take a vehicle here for minor (less than $1k) body repair. They…read moretold me they would order parts and call me to schedule repairs on 2/4/2026. As of 4/10 they have not reached out to me once to schedule or provide any updates. I've reached out to them numerous times with no clear response. I was initially drawn to them by the 5 star reviews, but trust me and go elsewhere for your repairs. Turns out Sprague's has been acquired by a private equity firm as of 1/31. I'm guessing that is the issue but either way, be warned that customer service is the last thing you will receive if you deal with this place.

I've been to Sprague's Collision Center three times over the past six years for various jobs. All…read moreinvolved pairing and one included body damage repair. The couple running - Dean and Christina - the business are very friendly and do en excellent job explaining what will be performed, and how long it will take. The jobs were always done on time and the work was flawless and I feel the prices are reasonable. The owner really excels at color matching. One of the jobs included coordinating with Lexus for a few specific parts. We plan on returning in a few months due to me backing into my mother in laws car--oops. I highly recommend using them.