On May 25th I reached out to Rosa to book an appointment, very specifically, for July 5th. Knowing that it was around the holiday, I wanted to make sure that I had a confirmed appointment for a full deep cleaning of my house prior to my guests arriving on the 6th.
She gave me a quote and said that would be fine.
I emailed her on Thursday June 23rd to reconfirm the appointment on July 5th. She confirmed 10am on the 5th that day.
She reached out on June 30th to ask for a phone number, which I provided minutes later.
11:22 this morning (July 5th), I called her phone and left a message asking where she was.
11:39 she texts me saying she is running behind and she'll be here in 20min.
Around 1pm she starts asking me clarifying questions about the work that is needed to be done as she is short staffed and thought my house was going to be empty (I clearly told her what the work was, she gave me a bid from it). She asks if we can reschedule to tomorrow, and I politely respond in the negative. She prioritized her vacation rental jobs instead of mine. I told her that I didn't care when it was finished today, as long as it was done today. After a short back and forth for additional clarity, she responds that she'll be here in 20min.
4:30pm I text her asking if she is okay and that I hope she wasn't in an accident.
It is now later that same evening and I've heard nothing from her since around 1pm - she never responded to my 4:30pm inquiry. She appears to have ghosted me, and my guests will not have the sparkling clean home that I was intending to host them with. (also, my wife made me agree that were I to have a boys weekend, I'd get a cleaning service so she didn't have to do it... gonna have to reconcile that one later).
While I can understand prioritizing repeat customers over a seemingly one-time job; had she done a good job I might have made it a regular thing.
Rosa didn't even give me a chance to try to find a different cleaning service by continuing to say she'll be here in 20min. Not that I'd likely have much luck finding same day service, but had she canceled my appointment I wouldn't be writing this review. Life happens, you get curveballs, you end up short staffed, you get a flat tire. But, as my Mom fighting cancer would say, "You put on your big girl pants and do the adult thing." She didn't. She led me on. Then she ghosted me. That's just patently unacceptable for a small business.
As it stands, I cannot comment on her/her teams work. However, her organization skills are significantly lacking, her communication is not up to modern standards, and I would 100% stay away if you are looking for a one-time job. If you have a vacation rental looking for a new service, be warned that she'll likely prioritize existing customers over new ones. read more
