Modern Image has one very good painter (Delfino) who does great work. But, the company has issues with time management and scheduling. If you're looking for someone who you can depend on to show up when they say they will...look elsewhere. Management is not reliable. They lack basic communication skills. One day they will tell you one thing, and the very next day it changes. In the past year, we have had them paint the exterior of our home along with a majority of our interior. I am happy with the work Delfino has done. Yet, part of our exterior is a deck off the back of the house - it was not properly color matched to the main paint color of the exterior, yet it was something we could live with. But just after 6 months, the deck began to peel and looks just hideous. We were told time and again it would be made right. Granted, weather plays a big role for any outdoor painting so we patiently waited. And waited. Until now when we were just informed they have absolutely no plans to repaint - claiming "rotted wood" something that was never brought to our attention 6 months ago! If that was truly the case, we would have absolutely had any and all wood replaced that needed to be. But again, we were not told. It was a rush job at the tail end of our homes' exterior painting and thereby improperly done and now we're living with a deck that has peeled and is a real eye sore. And even after that, we hired this company once again to have the interior of our kitchen cabinets painted since the exterior of the cabinets are being refaced.
Today we fired this company. Once again, their communication skills are not one you would expect from a professional company. Cannot commit to days/times, etc. One week they tell you one thing...the next there is some type of excuse. If a company is not properly organized this is what happens. Yes, I am someone who believes if you say you are able to do something then gives me an excuse and tells me that maybe I should hire someone else...well, that is exactly what I will do. Isn't the old adage that the "customer is always right?" It is obvious that is not the case with this company.
I wish them well, but cannot imagine if they continue this disorganized how long they will remain functional as a viable company.
Later today...the owner called and stopped by the house following this review. Obviously upset with my review. Discussions took place between him and my husband and although I will not be hiring this company again in the future, it should be known that they are reasonably priced and the majority of work they do is good. None of my personal experience should stop you from hiring them. read more