I had my significant other drop off my suit last week as I was out of town. When I returned, I went to Modern Cleaners and told the man at the front desk that it was either under my name or hers. He gave me a sign and acted like it was the most difficult thing to look it up. He made it appear that I was significantly being a nuisance. When he found that it was under her name, he went and grabbed my shirt. I mentioned that my full suit should be there and he seemed confused so I said that I would call my girlfriend first to make sure that she dropped everything off, which really seemed to annoy him. He shouted, "No, I'll figure it out" and continued with the attitude. Considering that the order was not under my name, I handed him my ID and he stated, "I don't care who you are. Anyone can pick up anyone's clothes, as long as I get paid".
The customer service was awful here, the only reason I gave it 2 stars is because the job was well done and I imagine (hope) that the other employees are better. For the amount of dry cleaners available, I will take my business elsewhere. read more