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    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    9 years ago

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    Boot Barn

    Boot Barn

    2.3(3 reviews)
    0.1 mi
    $$

    I rarely go into this store because they're biggest sellers are boot and hats. I don't require…read moreeither of these items. Some of the western style clothing fits my personal style, but not much. I shop here mainly for my husband. He was gifted a flannel button-up for Christmas 2020 and it was too small so I needed to go exchange the shirt. Store didn't have any more. No big deal, found a different one. Waited in line for 16min before being informed that their computers were down and couldn't do an exchange. Wow...glad no one said anything to all of us waiting!!!!! (About 3 people in line left after they finally announced that.) Went back a week later and did the exchange. No problem. Found out about an hour later they left the security tag on. Took me another 10min line wait to get it removed because only 1 person was working and they were in small argument with a customer about boot stretching. Another employee came from the back, I flagged her down and she took off the tag. I've done plenty of retail...if there's a line you speak to the other people in line. Especially for a more expensive store such as this one. *sigh* Customer service isn't what it used to be. Or should be.

    If half star or no star was an option I would give them that. The management is embarrassing and…read morethe district manager was making a scene and being rude to their employees when I went in there. Another thing is that the big girl with brown hair needs to stay off her phone and help customers there are more times than any I have had to sit there and wait to be helped. It is unprofessional and quite frankly rude. Although the sales employees are very good at there job. I was helped by three of them to help me find boots and clothes for my family. There is a short brown haired girl who tried to help me who seems to know nothing about retail and is the Assistant store manager. I think it would be in boot barns best interest to consider and new one. Maybe someone who actually knows western wear. Until then you will no longer be giving you my business.

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    Mode - womenscloth - Updated May 2026

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