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    MOD ON TREND

    4.2 (6 reviews)
    Closed 10:00 am - 7:00 pm

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    Fleet Feet St. Charles

    Fleet Feet St. Charles

    (51 reviews)

    $$

    St Charles

    I had never heard of this store until my sister wanted to try pricing for my nephew a running shoe…read morefor his upcoming track meet . FYI they do not sell kids shoes. We browsed around the store anyway and I was very impressed by the concept. Many people come in here for foot support. You tell staff what foot issues you are having, and they will figure out solutions on why your foot is having the issues, find you a shoe and or insert to help your gait. They have an area where you can walk to test out the feel I'm guessing before you make your purchase. They have men and women shoes, sandals, socks, accessories and apparel. Brand shoes like Brooks and Hoka are available as well. I also saw a side room with treadmills and other work out sections as well. Staff was friendly and appeared to be knowledgeable. Check them out !

    I was looking for a new pair of athletic shoes for me and my partner, so we came to Fleet Feet St…read more Charles for the first time. We also had fitID today - the scanning is free. Danny helped us with the fitting process. He was so kind and helpful. He went over the fitting information thoroughly after the scan. He also offered my partner to try a couple pairs of shoes they have in stock. Unfortunately, I was not sold on either of them. I ended up purchasing Feetures socks here since they are having promotion "buy 4 get 5th pair free". The store is very clean and nice arrangement. They carry variety of brands like Hoka, Brooks, On, etc. Overall, I was very pleased with their customer service. I definitely recommend Fleet Feet! It's super valuable to get your feet scanned, and staff here are very knowledgeable about what shoes will fit your feet's profile/gait best.

    Fleet Feet - O'Fallon

    Fleet Feet - O'Fallon

    (11 reviews)

    $$

    Needed a new pair of running shoes. When I got there, they only had one salesperson working and…read morehe was already fitting two people with shoes. It just so happened that another employee, Katie, was in the store picking something up. When she saw me waiting, she clocked in, threw on her name tag, answered the phone real quick and was happy to help out! Wow! She took her time to make sure I got the right shoes. I got some great tips on training and lacing my shoes along the way. They are highly knowledgeable, respectful, no/low-pressure, and extremely helpful. Took my new shoes out for a run today...they are awesome and fit great. Night and day from my old shoes...which were high quality but weren't the right fit. This is how you get customers to keep coming back!

    I have to say that Cam is the man when it comes to getting the best shoes and fit for sure. I just…read morepurchased two pairs of shoes, Brooks Glycerin 21, and Brooks Ghost 16 and Cam made sure that I was satisfied with not only the fit but also with the style and color I selected. Cam is not only professional and friendly, but he made sure after I told him that I walk between 10,000 and 15,000 steps a day that I got some Super feet Run arch supports for optimal comfort. Cam takes the time to make sure that you are completely satisfied with your purchase and could answer every question I had about the shoes I was buying. I have to say that Fleet Feet is my go to source for my walking and running shoes. Cam is a great asset and the company will do well with employee's like him!!! S Wilson

    Shoe Carnival

    Shoe Carnival

    (7 reviews)

    I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

    Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.

    MOD ON TREND - womenscloth - Updated May 2026

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