In And Out With More Than Just Vehicular Problems…read more
Warning!!!!!!!!!! If you want highly untrained, ignorant, deceptive, disrespectful, and uncouth "mechanics" who smokes cigarettes in your face directly in their jail-cell of an office to tamper with your vehicle, then please bring your ride to these racist idiots. Though my story is far from uncommon, my experience at this shop was maddening. In May of this year I brought my 2001 Ford Explorer to the owner of the shop (Rodney) and his computer illiterate "mechanic" (Fred) for an AC repair. Off rip, I got a red flag when the two became comfortable enough to talk racially against white mechanics within a ten minute span of my arrival, but I didn't run for the hills because I was desperate to get my AC repaired in this scorching Houston weather.
According to Rodney, two of my valves were leaking and needed to be replaced at a fee of $240, which my extended warranty company and I paid, but within 10 hours of leaving their shop, I was having AC issues again! Therefore, I took my vehicle back and Rodney "suddenly" discovered another leakage but within my compressor (which should have been obvious to a blind man seeing how the compressor is the damn heart of any vehicular AC system).
So, Rodney issues me a new bill and agreed to apply $102 as credit to my new bill ($740) for the AC compressor kit, if I used their service again, or a refund of the $102. I agreed to the credit being applied to my new bill, however, no work was performed on my vehicle because I was injured on the job the next day and was focusing on therapy and getting better.
Keeping Rodney in the know about my situation, I brought my vehicle back to Rodney's shop on 08/25/18 at 7:30 AM (after working a 12-hour shift), but Computer-Illiterate Fred Finally arrived at 9 o'clock, an hour late. After Computer-Illiterate Fred rudely sneered at me and ignored me for approximately 20 minutes, pretending as if he was busy, he finally instructed me to fill out the necessary paperwork for my vehicle and informed me that Rodney was on the way.
Well, Rodney arrived before my Uber and to my dismay, told me that he cannot work on my vehicle because he was busy moving a heap of illegally parked cars from his location to other locations at the demands of the state, and that his next availability would be the following Tuesday (08-28-18). Moreover, Rodney informed me that his secretary wasn't there to deal with my extended warranty company and that Fred was too computer-illiterate to deal with them (which doesn't make sense because Fred already knew everything about my vehicle so it would be a cinch to answer freaking questions from my extended warranty company). So, I canceled my Uber and of course, I was charged for the cancellation, and I told Rodney that I will be taking my vehicle elsewhere and that I wanted to cash out my credit. Then, Rodney quickly changed his mind and told me that he would squeeze me in for the day.
So, I called another Uber and left my vehicle at the shop. Mind you, my extended warranty company closes at 3 PM on Saturdays. Well, by the time, Rodney finally called me, it was passed 3 PM, which meant that I would not be able to facilitate the payment for my repair that day. Of course, Rodney told me that he could repair my AC system within 2 hours the following Tuesday but I had had enough of their lack of professionalism and informed Rodney that I wanted to cash out my credit to take my vehicle elsewhere, but he refused and now I'm dragging his a** to small claims very soon.
Buyers Beware!!!!