This is a long overdue review for this business (so if any staff / management is reading this,…read moreplease understand it may not pertain to anything done recently)
The gym itself is great in terms of cleanliness, space and available equipment. No complaints there, its standard crossfit gym, but well maintained, and friendly coaches. I used the gym for drop ins only, and never did any classes. So I won't be speaking to the group sessions or instructors.
I signed up a few years ago for a 1 month membership through Groupon. Upon my arrival, the staff / coach asked me if I could help them out and sign up for the membership directly through them instead of Groupon. They told me they could offer the same pricing, and essentially it would help them because there would be no Groupon commission fees for them. I saw no issue with that, and I agreed so that I could help them save a few bucks.
I was moving out a mesa in a month, so I planned on keeping membership just for a month, and I even told the coach that.
... So I was surprised when after that first month, when I had already stopped going to the gym, that I was charged a 2nd month membership. Apparently, if I signed through Groupon, the membership would have auto-cancelled after 1 month. But when signing up in person, they auto-renew the membership.
I contacted the owner immediately (the same day the transaction was made), just explaining the situation with no hostility, but with what I assumed was an understandable expectation that the "misunderstanding" could be resolved with a refund.
He told me this was my fault for not checking that the membership was on auto-renew, and that he could not do anything about it. I honestly felt like I was robbed $200+, for trying to be a good neighbor and help out a local business by buying a membership directly through them.
I was drafting an "angry review" when this all happened. 3 paragraphs and 1 star, ready to be submitted. I hesitated, changed my mind, and deleted it before sending it. I decided at that time it was not my right to "harm" another business. Sure, it was a mistake, we all could have done better, but why turn that into an issue that could jeopardize the income of someone else.
I'm writing this review now, because I've started to see how when done properly, a review can provide constructive improvement. I want this business to succeed, but through honest and quality work. Which I'm sure they are doing from what I've seen in the other reviews. And for personal reasons (maybe because of all that has happened in 2020), I believe minorities do need to speak out more, and have a voice.