If it were possible to give a negative review I would. These people don't stand by their work. I…read morehad flooring put in in 2015.by them. In 2020 I started calling these people. The floor has large gaps in it and looks horrible. The ignored me for months. then Covid came along and everything was on hold. About 6 months ago I tried again. They ignored me for months then about 2 months someone finally came out. He said he'd be back that Friday. That of course didn't happen so I started calling again. Of course they ignored me. I called today and they said I would have to pay to have their poor workmanship fixed. I don't think so. My last floor lasted 25 years. If I'm going to pay someone, I'll get someone who knows what they are doing. Stay away from this company.

Very bad business practices for a company. Won't repair our floor called 50xs or more. Giving us a…read morerun around. Going to take them to court!!! Paid 5000.for a floor that ripping apart. Less then two years old.

This has been a horrible experience from start to finish. Put in a 20k order for laminate, carpet…read moreand baseboard installation thru Home Depot. They couldn't pick up the order. That delayed it a week. Then the installer didn't have a guy show up. My friend ended up 'helping' for 3 days. The baseboards were the wrong height, and they didn't have people available to install. I'm told that they can't install any taller than 4 1/2 inch baseboards because their saw blades won't cut it and it requires a carpenter. Now the carpet part is delayed a day. I've called multiple times, was promised call backs, and was ghosted. I'm trying to get the house ready to sell. I don't need a "discount." I need to have this professionally installed. If it means avoiding Home Depot to avoid this company, do it

Bad whole house carpeted. looks good. Now I have no electricity in both my kids bedrooms and my…read morekitchen is out. company told me it was "Preexisting" and I need to call someone else!! how would I not know 3 rooms were without power? they all worked before install. nobody came to me during install and said they didn't have power in 3 rooms? this don't just happen. I wouldn't pay over 3grand to trick them into fixing my power!! I have cameras and went to pick my kids up as they were finishing up. took about 9hrs. I see on camera they called someone out cause another van showed up for 10-15min and all left. was that to try to fix something? why leave and not tell us? only found out when I came home and kids didn't have power and I couldn't make them dinner. day 3 and nothing from company. steer clear please!!!' nightmare and no help from the organization. seems like out of pocket and lawyers are only way they will face their mistakes. just a nightmare .

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

Can't say enough good things about our experience with everyone at Big Bob's (Latonia) . Austin,…read morethe installer was very timely and honest about arrival times. And he was also honest about his arrival time on the day that they finished the job. They were also very friendly, clean and tidy, in terms of how they left the basement. At the store , Bobby was also wonderful to deal with. Did great with the pricing and estimates of what we were looking for. There was never any mystery about the cost.

We visited a couple of flooring suppliers before Bob's in Colerain. All had the same carpets but…read moreat much higher prices, and all had typical over the edge sales people. At Bob's we met Patrick who was terrific--he just gives you the facts, really listens, answers questions and doesn't exhaust you with cheesy sales tactics. He helped us find the perfect flooring for our needs. The install team, Rob and Bobby, were amazing! They were professional, friendly and super hard workers who did a meticulous job. We are beyond impressed with Big Bob's and highly recommend. Thank you!!

Very upset with my floors that we spent a lot of money on. I have a warranty but what good does it…read moredo when they don't respond. I have answered the questioner they requested and have sent all the pictures they requested starting on 3/926 and to date have note received a response 4-15-16. I have emailed and called and received service request # but nothing. This is very poor customer service no service. Would not rec this co

Had salesman come out last week. Have emailed and called him to get the quote in writing. NO…read moreresponse means a RED flag to me. Why waste your time coming out and my time.

Second job completed. New luxury vinyl floors with carpet in my family room and stairs. Turned out…read morebeautiful. I changed my mind on a few bits and the guys were very patient with me.

My husband and I have used Brooks Flooring for some of the work we have had done in our home. The…read morefirst job was great! They installed new carpet in our bedroom and the carpet was laid the way it should have been. The next jobs started going downhill. The last job they did was laminate flooring in the living room, hall and the 2 landi on the stairs leading to the family room. The job was really botched. They were here once to correct some mistakes but I have called them twice to come to the house to look at other mistakes I found. The owner has not called me back and it has been 3+ weeks. We always try to give our business to locals but I am beginning to rethink that decision.

We had new great room carpeting installed less than two years ago. Although the selection was good,…read moreI am not happy with the installation and wear. Bush installation crew came back to address obvious seams, fraying edges and raveling. I have learned to live with it, but can't wait until I can justify replacing it. I will not be using Bush nor would I recommend them. The seams continue to fray and are a constant reminder what a poor choice I made.

Very pleased with the quality of our new carpet - it looks beautiful and feels great to walk on!…read moreOur installation crew was fantastic - James, Cindy, & Joe. They were friendly, professional, punctual, & communicative. Our new condo was left in very neat condition & as I had to leave for a meeting at work before they completed, they even took the extra time to make sure our home was locked up by leaving through the garage. I really appreciated the extra consideration since I had told them they could leave the door unlocked if needed since I'd be home soon after they finished installation. Overall - highly recommend & would use again!