Cool Mitchell & Ness Flagship store in the heart of Philly... Stopped by while in town during MLB All Star Week to check out what they had. A lot of retro and new items.. jerseys, t-shirts, caps, etc. Nice assortment across the of sports teams - baseball, football, basketball, etc. They also have youth sizes too. The store has 3 levels... only able to visit to the 2nd level though. Of course all the retro jerseys are a couple hundred...depends what one is looking for. They bats, baseballs and more. Nice to look around the store. They did have some discounts on some items... read more

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Went to the new M&N flagship grand opening and loved the community events and selection at the store! Lots of great stuff for every team (including WNBA) and equally for both men and women. I want one of those necklaces wow GO BIRDS read more

the worst return experience of any online retailer I've used the past few years. I will never shop with them again. Had to go to the post office to get a shipping label, when I happily would have accepted a reduction in my refund to be able to print one at home. No communication from them at any point, nothing to confirm receiving my return, nothing to say my refund was being processed. 22 days later after my return was delivered to them (16 business days), my refund still has not posted to my bank account. AVOID. read more

Awful experience. I ordered two shirts that were on sale from originally $38 and marked down to $15 each. Order was accepted and after two weeks the order was cancelled saying the items were no longer in stock. this is a lie as the shirts are still for sale on their site. Customer service was a joke as well as they responded with this "Thank you for contacting Mitchell & Ness! Unfortunately, due to the high demand during our recent sale, the item(s) sold out before we were able to process your order for shipment. Please note that the quantity available for the sale was limited. All promotions and offers are available while supplies last and cannot be applied to a future order, even if the product is back in stock. Definitely dishonest approach to sales. read more

Website advertised a sale on items. Order was placed for the items and then cancelled 10+ days later stating that the items were out of stock. The items are still in stock and never were out of stock. The company pulled a classic rug pull on all customers trying to purchase their on sale items. Their excuse of having only a limited number available for the sale does not make sense. It's 2026, what company doesn't have an inventory tracker that displays when items are running low or have sold out? Seems to me, and others that are complaining of the same issue on Reddit, that the company listed these items accidentally or are regretting the price they listed them for. read more

Mitchell and Ness I thought I wrote a review for the first shirt I purchased sold by Mitchell and Ness. It was purchased as a gift for a friend. I thought it was well made and it cost a pretty penny. My daughter just purchased a women's lightweight 2025 Florida Panthers Stanley Cup Championship long sleeve sweatshirt. It's made in Viet Nam (which I'm not saying is a bad thing) and the quality appears to be lacking considering the price. After she washes and wears it a few times I'll let you know if it holds up. I'm indecisive so I'm giving 3 Stars for my past experience. read more

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This company is an absolute scam! They had a sale they were promoting. I ordered 3 shirts....it was over 10 days, so I contacted them. When they got back to me, they told me shirts were out of stock. I went and checked their website...ALL 3 shirts were still being sold! What is going on! I want to support home town businesses....but how can I, with how shady this is!!!! read more

The flagship Mitchell & Ness store. Any Philly fan visiting needs to shop there for throwback gear

These worthless pieces of shit never responded to an email I sent. I ordered a black Lakers shirt and they sent me a white one. I assume they just sent whatever they had available and the black one was out of stock. If you guys are reading this go fuck yourselves. read more

Bought a shirt for my 8 year old son from DICKS Sporting goods for a baseball game. This shirt had the puffer material on it, loved the design but after 1 wash the shirt is completely ruined. The puffer material completely washed off and shirt was ruined with with the black dye that rubbed off the material. Dicks stated they could not help with the product due to it being worn and washed and to contact the manufacturer. After emailing Mitchell and Ness they were completely no help with assisting me with getting a refund or even some type of credit. I would never purchase another product from that is from this brand just because of this 1 purchase. $40 dollars for a shirt that my son only got to wear one time is ridiculous. read more

Company sends email saying order canceled but charged my card. Fraudulent activity? I will never order from you again

I should have come to the reviews first. How do you mix up an order for a Steve Kerr Chicago bulls Jersey and send me a Tennessee Oilers jersey. I should have known to order from the NBA store. I guess what happened here is that your employee stole the jersey that was supposed to be sent to me and replaced it with a brand new NFL jersey thinking I would just except it. How do you mix up an NFL jersey with a NBA? Terrible company! First time and last time ordering. read more

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Return policy not good, charge you for shipping. It's to bad , seem to have nice stuff but purchasing on line not worth the risk.

I bought from online store. BEWARE I got my dad a jersey for Christmas. the tissue paper it came in adhered to the rubber sleeves and left a complete mess . I contacted customer service to receive help they sent "how to clean " excuse me ! soo unacceptable, customer service and product is crap . read more

I bought a $34 cap from Mitchell & Ness on Amazon. It's the kind of cheap stuff businesses and team give away as a promotion. I'm sending it back. read more

The worst online company I've dealt with. Horrific customer service and retail operation. A good portion of their products are actually not available to purchase so a fews weeks later you receive an email saying it's not in stock. But they don't actually remove the unavailable items from their website in order to continue to drive traffic. They also make you pay for returns even though they are at fault. read more

A great selection of vintage sports jerseys and apparel. A Philadelphia icon in Center City.

I was so excited to travel out of state to experience this store. I have always loved their jerseys and was ready to go in. Unfortunately, I wasn't able to do any of that. The store was tiny and the selection wasnt great. I won't be going back read more

Wide selection of high quality merchandise. The staff was really kind, and the store was clean. Got an awesome limited edition Randall Cunningham hat. read more

Horrible online shopping experience. Not much information on the fit, so I went with a previous shirt I owned from Mitchell & Ness as a reference. The fit wasn't even close when it arrived. It felt a whole size smaller. Paid for shipping to receive and return the product, which was a waste of $20 in itself. They don't even handle refunds directly. I still haven't received my refund. This is my last time purchasing any of their products. read more

This company is the worse. I overpaid $50 a dumb tshirt and it arrived way larger than I'd have thought. They have no actual working phone number and never respond to emails. DONT BUY FROM THEM!! read more

I am extremely disappointed with my experience ordering from Mitchell & Ness. I ordered a San Francisco 49ers hoodie and the quality was terrible with thin material, cheap feel, and absolutely not worth the price. I've bought better quality hoodies for a fraction of the cost. To make it worse, I paid more for shipping than the actual product, which already felt ridiculous. When I tried to return it, I was charged $15 just to return the item to a location that was literally 5 miles away from me. On top of that, they don't allow walk-ins, which feels intentional so customers are forced to pay extra return fees. Overall, this company overcharges, delivers poor-quality products, and makes returns as inconvenient and expensive as possible. Definitely not worth the money, and I won't be ordering from Mitchell & Ness again. read more

0 customer service. Jerseys are all hype honestly; they used to be good but that time has past.

Buyer Beware! Ordered two hats. Found better elsewhere after ordering. paid $10 shipping, and just to stick it to me, I had to jump through hoops just to get "return authorization" by having to fill out a return form asking for sku #'s one of which was unattainable due to the product being out of stock. No details given on the products page. Finally I'm emailed a 'return authorization" number just so they will credit the form of payment with the cost of both items. in the end I'm out $10 shipping and $9 to return. $19 out of pocket. do not give this company your hard earned money. Will never give this joke operation my business ever again read more

So I visited right before the Christmas Holiday. Mitchell and Ness had always been an "experience." Unfortunately, I was a little disappointed that the store had moved to a new location and that there was less visible merchandise to shop. The merchandise is top notch and so was the customer service the day I visited and I wish the store better success in the future. Mitchell and Ness still has the best sports merchandise around in my opinion. read more

Mitchell & Ness is complete trash and have the worst customer service I've ever experienced. I ordered my NHL team hoodie from them for $52.50 plus $10.00 for S&H. When it arrived in the mail, the tag on the inside was a size smaller than what I ordered and it didn't fit. I contacted them and explained what had happened and they said sorry and I should send it back but I would need to repurchase the hoodie again but they raised the price of the hoodie up to $75.00. When I said I wanted it to be an even exchange because M&N was at fault and sent me the wrong size so I shouldn't get penalized for that they said to bad and wouldn't stand behind their product and wouldn't stand behind their company! Like I said they are complete trash and are trying to scam the consumer. Buy at your own risk! Disgruntled Dave read more

Purchased a new jersey and it came with a black spot on the white jersey number. I tried to exchange it for the same jersey, preferably one without a black spot. They refused to do return or exchange. If you order from them, expect poor quality and then don't expect them to offer any customer service. That way you won't be disappointed. Mitchell & Ness is a joke. read more

You 100% get your moneys worth here... keep in mind basketball jerseys are thicker than your normal NBA authentics.... But quality is superior and also fitted fit.. read more

I have been a customer for over two decades and I have to say the customer service has dropped so bad that I am done with them. Such a difference on how they treat customers now compared to the past. I don't understand how they list a # for help, but it does not work. Sizing has become an issue along with the wait for someone to answer your email. Very frustrating. read more

Review for an NFL legacy jersey purchased August 2023. Quality is subpar, sizing is completely off and customer service is horrible. You can only email customer service and the return process is extremely complicated. To return my product, they simply emailed me a label to attach to my return package but it didn't say if I had to return via fedex, usp, usps. Never again. read more

Ordered a Dolphin jacket! Dolphin patch came backwards (how does that happen smh) Customer service is the worst! They take forever to reply to email and when they do they are of no help! STAY AWAY!!!!! Stick to Fanatics!!!! read more

Mitchell & Ness - Jacket - Sports Wear Near Me - Philadelphia, Pennsylvania

Horrible customer service avoid...completely ignores customers, and products are garbage

Cool stuff but the lack of customer service really bites. No way to talk with a live representative. You have to pay for shipping even when returning!! Sent out over 3 emails about my return and it's coming up on the 30 day return window. Really disappointed so much so I will NOT RECOMMEND dealing with these losers! Geez read more

Went in to look for basketball jersey and the staff was very friendly and helpful, not invasive or clingy. It was perfect.

Awesome Jersey selection every team. Baseball, Basketball and NFL! They also have team shirts and shorts. Really nice and clean and I'll be back every time I'm in Philly. Thanks guys! read more

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Their online store and customer service are awful. Bought something online two weeks ago, was promised to have it by now, and it hasn't even shipped. When you reach out with questions, you can only email and they tell you that "due to email volume" their reply time is 3-5 days. Really? Very poor all the way around, read more

I've been a customer of Mitchell & Ness for over 20 years. The lack of customer service the company shows is horrible. You simply can't get a hold of any help. It's taken weeks to get any answers on a simple order that was returned to sender. How is that even possible in today's age? The company clearly doesn't prioritize their customers' needs -- it's just bad business. The blatant disregard to help customers is so bad/laughable I'll no longer support Mitchell & Ness. Based on all the similar reviews, looks like the company just doesn't care about fixing this issue. read more

Terrible online return process. They take many days to reply back. My son received a jersey for Christmas from a relative and wanted to swap sizes. They do not offer this. Real convoluted process. read more

Wish I could give zero stars. Worst experience top to bottom. Women's sweatshirt that fit horribly. Not a unique body shape; absolutely horrible fit. Customer service is abysmal. Email only - no response within even 7 business days. Response that came after a second followup to begin a refund process was not helpful. Over a week after sending it back, still no refund. Absolutely poor. I think back in the day this company was the go-to for sports apparel but with the serious increase in vendors - we will *never* use Mitchell & Ness again. Like, never. read more

Ordered an item December 20th and still have yet to receive shipping confirmation or tracking. Automated responses is all you get when trying to contact them stay far away !!!! Do not waste your money or time ! read more