Went to go try out their basic car wash. All the staff members were very welcoming waving saying hello and helpful discuss plans if I wanted to get in the future. $10 a wash is a good deal since other places are a tad bit more. The wash was good, but I'm not a fan of the vacuums nozzle design and power. Doesn't get to the places I need. Which is a big deal for me. Half the time I just want to get a good vaccum. It's hidden I never knew it was there until my friend told me. Ives lived on this street for years. read more

Not worth money, not a good clean. Vacuums are very weak. Staff is nice but this isn't worth money if it doesn't clean well at all. read more

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I have a 20 year old Grand Am... I get the wash next to the basic. My old car looks amazing after wards. Not a trace of dirt or bugs left on the car. That being said, I have NEVER been asked if I'd like to leave a tip! Quite awhile ago I tried to give the employee at the kiosk a a little cash and he told me they couldn't accept tips. Twice in all the years I have been going to Mister the car wash was temporarily closed. PLUS, they guide you in to the machine! I'm old and I love that!!!!! read more

Love this place. Very close to my house and unlimited is the way to go. My car turns out really nice after going through there.

Got an email coupon from Mister so I decided to give it a try since I was nearby. They can't figure out how to process it. Turns out the coupon expired last week... that I just for 15 minutes before I got there. They emailed me an expired coupon! And then have the audacity if I wanted to pay full price for a car wash. Why would I want to do business with a company that emails me expired coupons? read more

My car was hit inside the machine. I've been trying to get a hold of Corporate the district manager over three weeks maybe a month now just canceled it !! waiting for their corporate to call with the claim information that was submitted read more

Got the second most expensive wash. There are still a LOT of bugs on my windshield :( in the past they had employees that would scrub the windshield to get the tough stuff off of it before the wash... now they have an employee that stands by the touchscreen pay kiosk and does the touchscreen/payment for you. Why even have the pay kiosk if an employee is manning it?? read more

They are refusing to fix my car which they damaged!!!Their machine hit my car and it just happened to be on the corner of my windshield. You can clearly see it where it banged it up and the crack is so big it went all the way to the middle of the front windshield. I even asked the assistant manager after the incident if my windshield was like that when he checked me in and charged my credit card in the lane I entered and he said "No ma'am your windshield was not damaged before you went into the car wash". They are absolutely horrible people. What kind of business is okay with damaging peoples property and not being held liable for it? Mister Carwash! You guys have no morals or values and everyone one of you should be shutdown. I'm appalled at how rude your regional manager is Kyle out of Modesto. He laughed at me several times over the phone when I explained to him that I heard a thump on my car and when the soap was rinsed off I noticed a massive crack on my windshield. All he kept repeating was our policy doesn't cover windshields. So I asked him if the entire arm fell off and hit my front windshield you still wouldn't cover it? His answer was "our policy doesn't cover windshields"! I'm disgusted and will NEVER EVER visit this establishment or any of their affiliated location again. read more

Mister Car Wash - Picture of cracked windshield - Car Wash Near Me - Lodi, California

ABSOLUTELY NEVER I REPEAT NEVER GO TO THIS LOCATION!!!!! This location should be shut down for the way they handle business. There was THROW UP yes BIOHAZARD on there vacuums and they refused to rectify the situation and to add further damage an employee of mister car wash used that vacuum on a customers car. I got a lame call back from their alleged General Manager, where I was brushed off while he was more concerned with getting a list for maintenance than the fact their company was spreading biohazard throughout paying customers cars. Absolutely worthless service and location. They need to be closed down for health and wellness violations. read more

Came in with new car. Left with damage. Spoke with general manager. He showed my video of my car intact. After wash- license plate cover ripped off and drug across hood/ roof. GM denied wash caused damage. Having to litigate. Will update read more

Mister Car Wash - Damage from car wash. Do not go here if you value your car's appearance - Car Wash Near Me - Lodi, California

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I came to wash my car paid 32 dollars car was still dirty and no tier shine at all . I went to talk to workers on site all they said sorry for the inconvenience... I was very disappointed. Will never come here again no service quality at all SMH read more

literally ignored. got there ten minutes after they open. Sat there five minutes, then watched two employees moving a can go right by me. never acknowledged, no wave, nothing. just continued like I was not waiting. god forbid one walk five feet over and help, or let me know they were late in opening, and one was the cocky little guy that has made me rethink going back. this made it easy. the 1.5 averag review is generous. this is not read more

$18 for a car wash that didn't touch my back window. I could go back through but, didn't want to wait in line again.

I can see why they have a low rating. This an awful car wash. It doesn't even clean your vehicle. I would not recommend coming here. If you want a dirty car, this is the place for you. If you want a clean car don't come here. Vacuums also suck. Not literally. read more

Wonderful location, great customer service clean employees everything always works the way it should I have never had any problems and I enjoy going to the car wash daily. I have a monthly pass and I definitely think it's worth the price considering that I go every single morning I think my pass is around the $30 mark I'm not 100% sure but it's definitely worth it hands-down. It's also that price because I have the highest plan which gives me the premium wash. read more

Mister Car Wash - Something so soothing about a car wash. - Car Wash Near Me - Lodi, California

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Review is based on their monthly unlimited carwash program. We decided to cancel our monthly charge and reached out to the Customer Service line.... Well that was in February and they continue to charge my card even after multiple attempts to cancel. I've had to go in and protest the charge with my cc company since Mister Carwash hasn't figured out how (or just refuses to) cancel their customers memberships. Don't say I didn't warn you! read more

I tried to sign up for their platinum membership and entered my billing information. They charged me twice on Feb1 and are attempting to take more money from my bank account on Feb 2. Their corporate offices will not answer their phones nor will the local car wash here in Lodi. The online signups are a scam and these people are thieves. Never rely on what Yelp rates these businesses because they too get paid by these thieves. read more

I haven't been here I'm awhile, and they have changed and NOT for the better! I drove up to the pay kiosk and there was 3 attendants with their little ipads, they try to upsell you for the monthly wash, then asked me if I want to leave a tip..No pressure there them I pull around to the wash, they used to have 2 people there to scrub the front and around a little. Now there was 1 person who sprayed a little water for maybe 10 seconds. The car wash itself was not very thorough ( I got the Midprice) major bugs and dirt still on the front of my car. I will not be back! What am I tipping for? Someone to hold an iPad instead of washing my car? No thank you. In this case technology was not the answer. read more

I may need to look for a new car wash if they don't upgrade the vacuums at the Lodi location.

I got 1 car wash here and the card reader didn't work. An attendant was there with a pad so I could pay for the wash. The wash was fine, but they signed me up for a monthly membership without my knowledge. I found the recurring charge 6 months later and complained. I only have 1 phone number and it did not match the one that was tied to that membership. Over that time I was charged $194.94 and they said by policy they could only reimburse me $98.96. So I got a basic drive thru car wash for $95.98. Do not trust the employees here! read more

If your paying for a premium service as labeled . Please follow thru. Dissatisfied fist thing I see coming out of the wash is a dirty windshield read more

Please note: This is a formal complaint about customer service and the staff member who attended my checking in at the LODI car wash of whom the owner of the Oil Stop is a friend and fellow Rotarian from the Local Rotary Club. Today, Saturday June 6 at approximately 2:45 I pulled into the car wash that I have had a membership for sometime, possibly more than a year. When the attendant went to scan the code on my windshield, he asked if he could replace it with the new stickers her said they were changing to. I said ok and he said he would have to place it higher in the windshield. So I pointed to where I would like to keep it below to insure it was out if the drivers view. The attendant, who looked and acted as though he might be a manager, simply said that if I didn't want it where he said it needs to go then, "We can cancel your membership then." There was no opportunity to discuss, he simply and in a harsh and rude tone told me they would cancel my membership. So I said, "OK". No arguing, no other conversation, simply, "ok". He then stated , you have until the 28th to wash your car. I said "ok" and rolled my window up and pulled through the wash. Then, the soap dispenser was not dispensing soap properly and did a very poor job on washing the car....seeming like they sped up the tracks to use less material to wash or dry the car. My complaint is fixed in the poor customer service that this young man presented of which I thought was unusually rude in the wake of so many of our businesses being closed for the last months. I would like to suggest that there be better training and better follow up with staff members and suggesting that there should be at least a warning to this staff member of whom it should be easy to find with modern employee hours monitoring. In one move, this young man removed an annual user of which may be difficult to regain. I know that if so spoke to my customers like this young man did, I would lose that customer for good. Sincerely, read more

Mister car wash did do pretty good after the sale of Prime Shine and I didn't have complaints. The place was ran nicely, vacuums always worked, employees were nice and personable, car always came out clean, memberships were affordable... this was all pre COVID, post COVID it's another story. I ended my membership during covid when they closed down and I was maintaining washes with the touchless wash down the street from me. So I decided to try Mister out again. Their prices increased significantly which is highly disappointing (but I tried anyway) purchased the unlimited package since I love a clean car. The most disappointment is my car doesn't even get as clean as it should be, and I'm paying your top tier package!!! That's bunk! The touchless wash down the street cleans my car way better. I exit Mister wash and still have a significant amount of bug guts on my front window and bumper every time, as well as junk still on the back of my car too. How is this possible with friction wash? The vacuums are not maintained, hoses are always very low suction or completely clogged. Employees generally do not appear to be very friendly and just wave without expression portraying to us like "oh great another one..." vs in the past them waving with a smile and getting to know your customers by actually talking to them. The employee working the entrance never has expressions either and is never even truly guiding my car safely into the track rail (which they used to do!), and now just proceeding to let me know to drive forward, letting me bump the rail hard causing damage to my rim. And today I was almost rear ended in the wash terminal by cause of the employee guiding the huge truck behind me in too close to my car. My sensors on the back of my car were telling me it was about to hit before the driver slammed on breaks. What happened to the gap they used to allow? I could blame the driver but I watched in my mirror the employee guide them straight in after me so close. I'm highly disappointed in this location. I think I'll keep my touchless wash down the street and pay 12$ per wash. 30$ isn't worth a dirty car and this treatment, but truly may be worth it if my car came out clean, vacuums worked, and attitude of employees were better. read more

Why would Mister buy a car wash that is doing an amazing job (and we absolutely loved),to change it to a car wash that does a terrible job. The back of our car is still dirty, the windshield still has bugs and there is soap residue even after 2 washes. It doesn't dry your car and the vacuums now dont have enough suction. The best I can say is All the lights are pretty and the vacuums don't suck! After speaking to the staff and manger more than once and hearing excuses, like "it's the make of your car" and " we turned off that feature so as not to harm your car", we think it's amazing that Primeshine managed to clean our car at least once a month for the last 3 years without a single complaint from us. Your customers can tell the difference! Cancelling my membership. Really miss Primeshine! read more

I bought the monthly plan to just try it out because it is close to my house, you're pretty much paying for a soggy dirty mess lol, needless to say it's a shitty carwash..... I'd rather drive 15 miles north to gillies car wash in galt.... Way better service and the wash is great read more

Rip off, rip off, RIP OFF!! I LOVED Prime Shine for its friendly staff AND affordability.... at least the staff is still friendly, they deserve nothing but props and kudos, but NOW the prices are jacked up!!! Used to be like $12 for a Premiere Wash (or whatever the top tier wash was called), now it's basically $20, and $12 for a basic wash??? Who the hell do y'all think you are, charging this much for a car wash?! No thank you, I'll definitely miss going to this location because it was convenient as ever, but I cannot stand for price gouging. If turning Prime Shine over meant raising prices this much, I'd say Prime Shine made a HUGE mistake, selling out to Mister. You're not gonna attract even the most gullible fool with these prices, mark my words!! I didn't even see anything offered for unlimited washes. So what does that mean for Prime Shine customers that paid for unlimited washes??? Are they just screwed over now??? TERRIBLE business ethic, Mister!! If you can't pony up and offer the deals Prime Shine gave us, then pack up your junk and hit the road!!! I'll spend $6 on a gallon of soap, a bucket, and a sponge and do the damn washing MYSELF if THIS is what convenience use gonna cost!!! PHOOEY!!!! read more

Soap was all over my car still!! 20 bucks for a "car wash" rep at the machine talked me into that scam, vacuums had hardly any sunction either !! i'll never be back! read more

This place was a big disappointment! The car wash didn't do a great job at cleaning the car. A girl is at the payment station for no reason asking if I want to leave a tip. Why would I leave a tip when they don't do anything. Most places have young kids drying the car at the end, this place does not. The vacuums are super weak and don't have pick up things well. I will be going to other car wash places from now on. read more

Are usually have to run my jeep through two times to get it washed. And it still doesn't get everything.

Definitely left with my car being dirty still after tip level wash. Almost like I didn't get a wash at all. Super disappointed. Was much better before. Hanging over to this company. read more

Scratched my car TWICE don't go here unless you want your car full of hee scratches show your car some love

I really hate to add my review because the Staff That works here is Awesome and Amazing But this system is worse than Prime Shine I am sorry to say. 1) The scrubbers are super hard on the Car I can hear all the banging on my doors. 2) Soap residue on my windows and basically Visible on the hood and Glass. 3) The Dryer is Terrible, that's how I see all the Soap residue. What am I paying for? To go Buy towels so I can dry my car every time Myself? Wow 4) The Vaccumms are useless, no. Suction the car is still Dirty inside and 80% of them don't work at all. I went to the New Chevron and the hoses are Awesome. I also just joined a new carwash In Millbrae, CA. By SFO called Duck car wash Absolutely Amazing I will cancel my membership here. read more

0 stars in all honesty. $22 for a platinum wash that didn't even wash my car all the way, windows still dirty, tires are still disgusting. Also, upon entering the wash as I was paying, one of the employees helping "insert my card" asked if I'd like to leave a tip. A TIP FOR WHAT?! Standing there & inserting my car which I could've done?? Don't recommend. read more

This was, by far, the most disappointing waste of $18 I've ever spent. The employees are lazy, they didn't use a brush on the front of the car for bugs, they barely even sprayed the solution. The wash itself was ineffective at best. It moves your car through so fast that it doesn't have time to scrub anything off. There were areas of the car that a brush never even touched. It didn't rinse all the soap off. It didn't get the car close to dry. If I didn't have a cloth in the car to get out and dry it myself, the car would've had water spots everywhere. When I did get out to dry it there was still bugs and bird poop everywhere. I thought maybe the vacuums might redeem the experience, but oh no, weak suction and basically pointless. Save your money and find a different place or just keep driving a dirty car. read more

Spent $14 for a car wash expecting to get premium service. I got the opposite and I even tipped. What a scam. I've never been through a car wash that took less than a minute to cycle through. My car wasn't properly dried and the people I tipped only took my card to process the transaction. Not coming back ever. Scam scam scam. Wish I could get my money back read more

i'm very dissatisfied going to this car wash as I had to use three different vacuums as those three did not suck up any dirt or grime at all. as for the car wash when I took my grandma's car in to get it washed here about a week ago there was some dirt left on the windows, which was quite disappointing. This will be the last time me and my grandma will come to this car wash. read more

I went through the car wash and the system is only setup for credit card. I had Apple Pay and cash with a long line behind me and really needing my car wash for an event in morning . The attendant said the wash is on us this time. I asked to tip her but she would not accept it and said just come back next time. Wow that was nice customer service and I definitely bring my card next week. read more

Mister Car Wash has staff that are not as polite as the previous business Prime Shine which was bought out by this current business. At the kiosk, you select a wash and then right before you pay, the machine asks you for a tip when there are NO EMPLOYEES that offer to dry your vehicle when the wash is complete or to help you vacuum the interior. Sometimes there is an employee at the kiosk that inputs the was for you and they too ask if you would like to leave a tip. If you politely deny a tip, the employee seems to give you a cold should and awaits the next customer while you wait for the gate to open to let you drive in to get your vehicle washed. As for the carwash itself, it is nothing to boast about, it is just a regular carwash. I would recommend Kelly's Carwash by Costco in Lodi before Mister Car Wash. read more

so I left my review which I standby is zero there was a comment made by somebody claiming to be the business owner told me to call customer care thought what the heck I did it and called her comment was sorry we can't do anything for you. wow that's customer care. again, not a place to go. read more

I have been a loyal customer with buying their highest subscription for 5 years. I absolutely loved it when it was prime shine, the car wash had very friendly people and the wash was great! Then about a year ago or so mr carwash buys prime shine and this is when it all went bad!! They changed the soap,wax and other products to cut costs and now it doesn't clean your vehicle worth a shit! The driers don't dry your vehicle, the brushes and rollers are not set-up and maintained like prime shine had them!! Now they beat and scratch the hell out of vehicle!! I brought these issues to the managers attention several time's as did other long term customers. The complaints fell on a deaf ear with this so called manager, instead all he can say is if you don't like it, that you can take your business elsewhere!!! This so called manager needs to be trained on customer service and how to be a manager!! So with all that has happened I did take my business to Kelly's car wash and it is much nicer and your vehicle comes out clean and dry!! Imagine that!!! Save yourself the headache and money try Kelly's car wash!!! read more