I want to share my full experience at Glamourax because while some things were amazing, there were…read morealso challenges with my hair appointment that other clients should know about.
I had an appointment on Saturday at Glamourax for hair and makeup before a gala. I was scheduled for 12:30pm for Hollywood waves and makeup.
When I originally scheduled my appointment, there was a text exchange with Arax (the manager/owner) where she told me, "The girl who's really good at it is available at 12:30." She also confirmed that Sonna would be my hairstylist. Because of that, I felt confident booking the appointment and trusted I would be getting the Hollywood waves style I requested. For transparency, I will be attaching screenshots of the text messages from when the appointment was scheduled.
When I arrived, Sonna was very sweet and kind. I showed her a photo of the Hollywood waves I wanted and trusted that she knew how to achieve that style. During the process there was a lot of hairspray and heat while curling, but I didn't question it because another client next to me was also getting Hollywood waves by a different stylist and her hair looked beautiful, so I assumed everything was going as expected.
Unfortunately, when my hair was finished it looked like tight curls everywhere and nothing like the Hollywood waves in the photo I showed. For reference, my hair is medium length, a little past my shoulders, and the tight curls made it appear much shorter than it actually is. Sonna tried brushing the curls out after I mentioned a concern, but it still didn't resemble the style I had asked for.
I was then moved to makeup, and I have to say the makeup artist Supo was AMAZING. She checked in with me during every step, asked if I liked what she was doing, and had me look in the mirror throughout the process to make sure I approved. I absolutely loved my makeup and would happily go back to her again if I ever need my makeup done.
I left the salon feeling confused and unhappy about my hair, especially since I was getting ready for a gala. I'm not great with confrontation and didn't want to offend Sonna because she was genuinely kind, so I didn't speak up as much as I probably should have in the moment.
After I left, I decided to call and see if anything could be done. Arax called me back quickly and was very responsive. I explained that it wasn't about a refund -- I just needed my hair fixed before my event that evening. She tried to see if anyone was available and even offered to pay for me to go somewhere else when the salon was fully booked, which I appreciated.
Eventually they were able to have me come back in and two stylists helped me redo my hair. They were very kind and did their best to help on short notice. I ended up with beach waves instead of Hollywood waves, but it looked much better and I was grateful they made the effort to help before my event.
While I was there the second time, one stylist sitting behind me seemed visibly frustrated and was staring at me throughout the appointment, which made the situation feel a bit uncomfortable. However, the two stylists who helped redo my hair were kind and professional, and I appreciated them taking the time to help.
I also want to mention that Arax was incredibly kind and attentive throughout the whole process. She continued texting with me even after I left the salon the second time to check in and make sure everything turned out okay. I even sent her photos of my final look because I was happy with how everything came together in the end. That level of care and follow-up meant a lot.
The salon itself has a really fun atmosphere, it honestly felt like being part of a big glam party while everyone was getting ready, and most of the staff were friendly and welcoming.
My only recommendation would be to make sure the stylist assigned is comfortable with the specific style you're requesting. Since I had been told the stylist was "really good" at Hollywood waves, I had high expectations and was excited for that look for the gala.
Overall, I appreciated Arax trying to make things right and I truly loved the makeup Supo did. I just wish the hairstyle I originally requested had been achieved.