Wow! It's incredible how this service can have 5 star reviews here on yelp, considering how UNPROFESSIONAL, and IRRESPONSIBLE they are! My last insurance was about to expire and I was in search for a new one. The fake yelp reviews here got me convinced that they might be a good one to try. So I called up and a guy name Matt picked up. Oh my gosh guys look out for this guy!! Matt is the biggest prick and he is out to rip you off your money. He had a pretty fast tone from the start where he was cutting me off every second, seemed frustrated and was as impatient with me as he could be. I was trying to communicate of what I wanted and was looking for but he kept on offering deals, not willing to listen to what I was looking for at all. We continued on speaking like a recorded voice over at one point, repeating the same thing over and over and getting frustrated when I was not responding as I was not getting a chance at all! Like what's up with this guy. But oh no, the fun had just begun. They apparently never filed my Sr22 certificate, and when I got aware of that, I was furious. By that point I had it with this company. No customer should ever have to hold so much patience with a company who specially has workers like him working. I immediately cancelled my policy the same day. Now, they apparently charge a BROKER FEE and guys be aware of that! I just found out that a BROKER FEE should not exist in the first place but I got ripped off of that and got charged $150. Once I cancelled my policy, they never returned back my $150 and through all of this I ended up loosing $150, my patience and a bit of my sanity by the end. This is not how a insurance company should be like what so ever! There is no sense of professionalism at all at MIS Insurance and there will never be any kind of recommendation from me. Make mindful decisions with choosing companies and agencies. You never know what types of rip offs they can end up being! read more

Usually I'm not a big fan when it comes to criticizing businesses on my first encounter with them, but this was had to be mentioned. It started with me speaking on the phone with Lisa. From the start, her tone was not businesses professional at all. Had a very rough way of talking and in simple terms was very rude over all. I had a terribly busy week and honestly didn't want to go looking for another insurance company so I still proceeded on talking, regardless how I was treated with Lisa's rough attitude. Now comes the real problem with Matt. The reason that triggered this review. It was well in the beginning and he was semi-patient and willing to give me a low quote which for a moment had me excited and relieved. For a brief second he put me on hold on the phone and then came back charging me $300 for a broker fee. Like WHAT!! It was absurd and honestly I had no more interest in associating any form on business with them so I hung up. But apparently they know how to get their way around with customers and he continuously kept on calling me back when I kept on insisting on not doing so. At the end I had to block their number on my phone. There are certain standards businesses should follow with customers and they should learn to keep it consistent all around. It's unfortunate that I had to face this but after this experience, there is no way I am ever recommending them to anyone. I leave it up to you to be the judge of this situation. A company should display professionalism, care, kindness and knowledge when it comes to conducting good long lasting businesses with long term customers and from how I was treated, they sure as hell didn't display any of that. read more

OMG THIS WAS CRAZY!!! Lisa the woman who works there is not professional at all! Picked up the phone, did not even mention the company name and basically greeted me in the rudest manner possible! Then a guy named Matt picked up the phone, gave me a quote the first time and after a couple minutes of conversation took my credit card information, went somewhere putting me on hold for 15min!!! Came back and said that he was gonna charge me a additional $100 over what he had initially said the amount was going to be. That was suppose to be the broker fee. WHAT THE HELL! I mean I was completely frustrated, pissed off and couldn't believe what was just happening! They are the biggest rip offs and talk about being a fraud! I hung up pissed and mad as I could be and guys be aware of these people. MIS is not the company you want to put your trust in. Go to Geico, State farm I don't know any well known companies with well known recognition. Small businesses with associates like Matt and Lisa are just frauds! I could have gone to any other company and they would have definitely given me a better rate. How completely unethical is MIS!!! STAY AWAY! read more

LOOK NO FURTHER! KEN FROM M.I.S. IS YOUR MAN! I had a difficult to understand & potentially expensive situation regarding my driving status with the DMV. After countless calls, emails & repeatedly giving out my information for quotes, I had enough clicking on wonderful low advertised deals to spend precious time on the phone just to find out MY rates were much much higher. Ken went above and beyond to ensure my rates, my experience & convienince were the best they could possibly be. He was courteous, concerned, quick & competent. After taking the time to understand my unique personal hurdles, he helped me navigate to the insurance I needed & eliminated so much stress & anxiety! He followed up with me immediately, thouroughly & greatly expedited the entire process I had been painfully enduring! ASK FOR KEN BY NAME! I will be refferring all my friends & family as well as ONLY going right back to Ken when expanding my policies in the future. If I could give him 6 stars, i would've!! Thanks a million Ken! Extremely satisfied in Sacramento, Kevin read more

I am so happy I reached out to MIS Insurance. Ken is absolutely WONDERFUL! I was up late and was desperately looking to get an SR-22 and insurance coverage for my husband's vehicle. He responded with a text message in less than 10 minutes. Did I mention this was late, like close to midnight? My husband had his SR-22 and insurance on his car the very next day. Ken made this such an easy process. He also saved us a lot of money. When I called to make the payment to start the insurance he realized my husband and I were married and looked for a marriage discount and was able to secure one, dropping our rate even lower. Yes there is a broker fee but in the end this policy was way more affordable than anything out there. You can sign your documents online and there is no need to go into an office. I am very happy with the excellent customer service I received. Thank you Ken for making this process simple, efficient and fast. It's because of great customer service that I will recommend MIS Insurance to my family, friends and colleagues. read more

3 years ago-Horrible! I had a problem every month with their automatic billing. Found out that not only did 3 payments not go through but that my policy was canceled. I didn't hear from them or the insurance company they brokered out to, I found out from the bank holding my car loan. Worst of all, I can never get anyone on the phone or a response back. After charging me first payment of 475.00 mind you I had a clean record, and recharging me every other month the fees due to cancelled policies. I calculated paying them for 3 years $735.00. It was a joke to bad I did not read the reviews earlier what people are saying. Buyer be at your own risk you have been warned with to many negative reviews on here. Also if you decide to go with this company ask them how much broker fee is upfront, that's your right as a consumer, ask to see the paperwork first, before signing as well handing over your payment info. read more

Mat hooked me up. They were able to help me file an SR-22. It was a little embarrassing to have to get this filed, but Mat totally made me feel at peace with it. "Things happen, and so as long as you know what you did wrong, then that's why these things exist." His words, not mine. Either way, I was asking around with some my friends who had gotten there SR-22 filed and they told me to come here. I can highly recommend these guys. Outstanding customer service from Mat. They said they have the cheapest auto Insurance in California and they're not kidding, but I had to double-check with some of the online providers, which was a huge waste of time, because I had to give out my SSN like 15 times and now I have a bunch of SPAM from these fools. The price was a lot cheaper than what other companies offered me and i got myself insured within 30-45 minutes! Trust me. Just come here. read more

This company has some the most astounding persistent amassing customer article representatives around! I had an issue with a claim and nobody could figure out how to help me or who to get in contact with. Then by happenstance this wonderful gentlemen Christian was helping me and he made miracles happen! He quite literally moved mountains, not only did he resolve an ongoing issue i had for 4 months, he got my checks expedited, reached out and made contact with me on multiple occasions concerning this same issue. I would be writing a nasty review. But because of this gentlemen I am writing a great positive one! Keep him around and hire more people like him. He genuinely cared about my situation and because of that he made a huge difference in my experience and improved my relationship with the company!! Go Christian Go!!! This guy deserves a promotion and a raise! read more

Ima start off by saying YOU NEED TO COME TO MIS INSURANCE ASAP!! Angelica was my representative I worked with and when I tell you I received THEE greatest service, I mean it!! She is A1!! I inquired online for SR-22 insurance(for a no insurance fender bender ), got a call immediately, took a vacation and asked her to call me in a week, then again asked her to call after the holidays and she was on top of it!! I am a procrastinator who needed to reinstate my license BY TOMORROW and because of her, I did everything in just 1 day!! I am driving legal now because of her and how quick she sent everything to me..I wish I lived closer to her so I can give her a big ol' hug!! definitely happy with everything about this experience!! Never been so happy about spending money because of my irresponsible decisions in my life!! Thank you, Angelica you are THEE best!! read more

THIS IS A LOVE LETTER TO KEN FROM MIS insurance. He is the result of a panicked google search at the dmv and its turned out the be the best google search of my life. Ken takes extra time and spends extra energy making sure his customers are not only happy but able to afford their insurance plan. He also gives you his cell phone number to call and text which makes him so easily accessible. Thanks to Ken I was able to un-suspend my license for no insurance (the same day ...he saved me 2 dmv trips), and then 8 months later he helped me create an insurance plan that fit into my budget, got me the coverage I required and allowed me to afford the new car I desperately needed. Ken I can not thank you enough!!!! Thank you for caring about your job and about the people you work with. Thank you for being so kind and helpful and willing to try new things! read more

I'm not from the area (BALTIMORE RAVENS!!), but I recently helped my friend, who's freelance writer new to LA, and was in need of auto insurance and found MIS Insurance to be extremely helpful. All of the positive Yelp reviews are well deserved, they really are great. They assisted him in choosing an insurance plan that best suited him lifestyle. This was his first time choosing his own plan, and Julie was very patient in explaining the logistics and details of each and every plan. She even searched his current plan to see if they could match their offered plans. We mostly interacted with Julie. She was friendly when we spoke with her on the phone, and when we came into their office for finalizing some paperwork, she was extra nice. I imagine it to be a good place to work, considering that everyone there was just beaming from ear-to-ear. read more

Let me just start with Ken is the man!!! Not really knowing to much about insurance and exactly what I needed he really looked out for me and helped me with everything. He explained all the details and set me up with the best choice for me. He really got me through the entire process quickly and easily. I couldn't be happier with that. Other company's just kind of throw all the details at you but Ken answered any questions I had happily. I would definitely recommend MIS Insurance to anyone. If you need anything from basic insurance to an SR-22 this is the company to have handle your needs. They make it quick and easy and will email you the documents making it so much easier to save and sign your paperwork. I couldn't be happier with the customer service from MIS and if you get the option to choose someone to work with ask for Ken. read more

I needed new insurance and was dreading finding a new company. I found MIS Insurance Services via google, read the reviews and seen all great things. Me being skeptical i kept the name in the back of my head and continued my search. After calling a few places i finally gave in. Let me tell you, it was the best decisions i have made. I submitted some information online and Adriann gave me a call. I was ready for someone to try to sell me the world, charge me way to much, and be rude. He was the exact opposite, he was honestly so nice, funny, understanding and did everything he could to give me the best price he could. Adriann made sure all my questions were answered and that i had a full understanding of everything i needed to know. I would definitely recommend him and this company. read more

I've been a client of MIS Insurance for several years now. I highly recommend Melissa. She's very smart, sharp, and friendly. You can just tell, right away, that she knows what she's doing. Personally, I like to pay this particular bill once per year and Melissa helps get me an even better (albeit only slightly better) deal when I pay for the year upfront. Bottom line - I really appreciate her and the extra effort. I get so many emails that things get lost, but Melissa's annual texts FEEL more personal - and I just downright like her & trust her - she provides fantastic customer service! TO THE BOSS OF MELISSA: GIVE THIS WOMAN A RAISE - SHE DESERVES IT! It's in your best interest to retain talent like hers!! Thank you! read more

I was referred to Matt from a dear friend, I need an affordable Auto Insurance for me and my husband. So I called Matt since everyone in the community seem to adore this guy. Very friendly, very modest and very honest. The best part was the rate, I was asking myself "where have you been all my life". We got full coverage for both of cars for portion of the price of our existing policy with Auto Club. He also filed the SR22 Insurance for us at no additional cost. I hope he never retires because I don't think I can ever find a better insurance broker. He's also full of random knowledge and his Persian proverbs always brings a smile to my face:) read more