The whole deal was a pain. I had a scheduled rental car at my body shop. The day of the appointment…read moreI had to wait 45 minutes simply because they were understaffed. I was put on the spot about making a decision on insurance and with a "better be safe than sorry" I agreed to pay for 9 days. My car was not ready after those 9 days and nobody called me to inform me that even I signed and paid which means agreed to 9 date of insurance, I would continued to be charged for insurance - even i obviously now didn't consent to the optional insurance. I had to find out myself to which I was then told I had to come in in person to get a new contract. After the rental car was returned I was then charged for toll by plate even I had a Sunpass the whole time. A few days later I also was charged for the extra days of insurance I never asked for and it was kept in the dark about because that seems the trick, "keep quiet and let's secretly make the customer be forced to pay". As I had a new credit card by then they refused to take a payment over the phone and told me once again to come in. I was then told that it I wouldn't come in asap I was going to be taken to collections. So basically nobody was in any rush to ever tell me I was continued to be charged but they were quickly to tell me I would be taken to collections if I didn't pay asap. I don't live close by any location so nobody here thinking about the time and cost of all this nonsense. EDIT: I have to add another gangster move by them. I contacted them I had a Sunpass so the toll charges are incorrect, however days after this still went ahead and charged my card!!! REPORTING TO BBB AND CONSUMER PROTECTION, these are ruthless activities!! Be careful!

Thank you Juice (employee) for your hard work and dedication. First time around you set me up in a…read moregreat vehicle- The Audi. Then for my birthday you set me up with a monster of a car- The Durango. Each time I show up you greet me with a hello and my name. Thanks for remembering me and getting me in and out. I have to note the times I had to and switched cars after I signed for one, I changed my mind and Juice did NOT AT ALL slip a beat and responded with the help I needed to get the rental. Trust me! If there is a car not available, they will take care of you! 5/5

Ty and his manager Emily, provided white glove service, they did have the right car for me and…read moreensured that it was clean, gassed up and reviewed the vehicle for any prior damages. When we returned the vehicle, it was a quick and efficient return. With service like they provided, I will always rent using Enterprise. The one time I rented through Avis, they stole literally stole gas from me after giving me an empty car and reneging on a promise to compensate me for the gas when I returned the full car I am still contemplating going to small claims court about that. I am recommending Enterprise to all family and friends; and warning them to stay away from Avis.

my reservation is for next week. I have a simple question. the first time I called I was placed on…read morehold and had to hang up after 16 minutes. i called back at 4:11pm, it is now 5:07. I AM STILL ON HOLD!! decided to leave a review after checking the hours for this location to be sure they hadn't closed. supposedly open until 6:00. Terrible service. I'm going to cancel the reservation, clearly they don't want my business. 5:15, on hold for more than an entire hour.

They tried cutting the days i had for a rental because they are closed on the weekends. It took…read morevery long, just for them to tell me that at the last minute. The lady with the bleached hair with bad extensions or whatever that was was rude.

Hertz Kissimmee, 715 E. vine st Worst car rental in Orlando,…read morereservation is a WASTE of time, it means NOTHING to them, when tou go to pick up the car, CARS ARE NOT AVAILABLE, (ANY) they don't bother to call you , you show up, ask you for ID and Credit card and AFTER they charge you is when they tell you the bad news , happened twice Don't waste your time going there

They are great ,they have great service and are highly recommend prices are low/midrange…read moreaffordable. They are also very helpful at the last minute which is why i had to use them because of another car company failure

BIGGEST SCAM!! they have a hustle to keep the deposits, I had rented the beige G Wagon 63 and first…read morenight the car went into limp mode, couldn't even enjoy the car when all check engine lights are on. Where's my refund for lost time on the car sitting in a parking lot until limp mode turned off. The car had burn holes in floor mat prior to me renting and then when returned they had said we smoked in the car to keep our deposit. I left an empty pack of smokes in side door and they assume i smoked in the car. I never smoked in there car but they wanted to keep my 1000$ deposit for a detail on the car? I want my refund & Deposit

Excellent service from start to finish! The car was clean, comfortable, and exactly as promised…read more The pickup and return process was quick and hassle-free, and the staff was friendly and professional. Will definitely rent from them again!

This is probably the most unprofessional car rental place I've ever been to. Nobody was in the…read morebuilding when I got inside and there were already upwards of 10 people waiting. They had been waiting 20mins with no one at the desk

I rented a vehicle through Budget in Punta Gorda, Florida, for a three-hour period to travel to…read moreKissimmee. The reservation process was challenging, requiring four attempts due to frequent changes in the reservation date and drop-off location. When I contacted customer support for assistance, I was informed that making changes over the phone would incur an additional fee. Eventually, I finalized the reservation and selected a Volkswagen Jetta. Upon arriving to pick up the vehicle, I found the staff in a back room rather than at the front desk. After approximately 15 minutes, they acknowledged my presence and appeared somewhat unprofessional. They attempted to sell me additional insurance for $135, despite the fact that insurance had already been purchased at the time of reservation. The vehicle provided was parked in a tight space among several other cars, making it difficult to access the doors and trunk, which required driving over a curb. The vehicle was not the model I had reserved. When I pointed this out, my request was declined. The car had visible dents and scratches, a half tank of gas, and damaged upholstery with cigarette burns. I took photographs of the vehicle, noting the damage, and informed the staff about the fuel level. They advised me to take a picture and to refuel to a half tank before returning. During the trip, I experienced engine knocking, unusual noises, and sputtering. When I returned the vehicle to Kissimmee, the attending agent was courteous and inquired if I had refueled the vehicle. I informed her that I had filled it to three-quarters and provided photographic evidence. She declined an inspection, assured me the transaction was complete, and I received my receipt before leaving. Three weeks later, I noticed a $450 charge from Budget on my bank statement. I confirmed with my bank that this was unauthorized. They put my card on hold, and I contacted Budget's customer service. The representative, after verifying my information, incorrectly stated that I had been involved in an accident. When I clarified that I had not, he suggested I should have purchased additional insurance, which I had explicitly declined. I provided details about the drop-off, along with photographs of the fuel level and odometer readings, though I lacked proof of key exchange. The representative also claimed the vehicle was returned dirty with a bad odor and damage, which I denied. After a lengthy hold, he apologized, realizing the charge was mistakenly attributed to the subsequent renter. The odometer readings confirmed my vehicle was less driven than the one associated with the charge. This incident has been frustrating, and the entire resolution process took over an hour. Based on this experience, I will not be renting from Budget in the future.

Buyer beware check your bill they are very deceptive about putting insurance on your bill.They do…read morenot give you a copy of actual bill they want to email it to you after you leave. Added and extra $100 on my bill