I will start with the good things- The medical assistants, lab techs and x-ray techs are all kind and helpful. The customer service people have been hit or miss. A few good, afew bad My primary doctor is good but is very busy, and this is the main reason for my low review, HER PHYSICIANS ASSISTANT KIRA MIKLOS. She was combative, condescending, and treated me like a child even though she is WAY younger than me. I can't believe doctors get away with belittling people and treating them less than human, any other industry, this wouldn't be tolerated. KIRA MIKLOS is everything that is wrong with the medical industry, I come in for help and end up having to beg for what I need and want, AND DON'T GET IT. if you end up at this facility, do NOT see this woman, she is beyond rude and she won't help you read more

I have been with Miramont Family Medicine since January 2009 and have had outstanding care from all of the staff. From drawing blood to receiving referrals, I have been given excellent care. The staff has been excellent with me from scheduling to taking my vitals and even drawing blood which is not easy for me to do. I have been under the care of Doctors Reichert, Weixelman, Lowler, and now PA-C Kira Miklos. All have been outstanding and have seen me through broken bones, cancer surgery, back problems, Diabetes, and other difficulties. They have provided the very best care for me even during my last four years of my 28!year military career. I am 68 and I can honestly say Miramont has given me the best care I have ever received. From scheduling to blood work to vitals to referrals and recovery, Miramont has aided me in living my best life. They are the best and I am very pleased that I am in their care. read more

Always received amazing care here, staff is friendly and helpful. Even the walk in times have helped when needed! Very happy here

I am a Registered Nurse. I have been a patient of Miramont Family Medicine since 2019. I started with Dr Lowther, who was a wonderful doctor. When she left, I had Dr Weixelman, who was really great as well, but she got deployed and left, then I got the doctor who left due to Parkinsons. I then went to Dr Bender and all my experiences at the Snow Mesa office were awful. Chaos is a good descriptive word for this office. I had some issues with each visit (I could give more examples): 1) First of all, the front desk staff will let a line form and will pretend they don't notice. The younger girl especially will let people wait to go do something or finish some non-urgent task. I learned I need to show up 30 minutes early to get into my appointment on time. The wait is ridiculous. They are rude and ignore people. Except Ginger. 2) The staff and office always seem to be in chaos, and Dr Bender always seems to be jacked up on either energy drinks or cocaine. He bounces off the walls. 3) One time I was waiting in the room for a while and Dr Bender kept coming in, but he was instructing staff on storing things and office issues. Making me wait even longer. 4) I was changing into a gown and Dr Bender walked in WITHOUT knocking and I said "oh I'm not done" He ignored my discomfort and sat down and started talking while I was trying to get undressed in front of him. It made me super uncomfortable and was VERY unprofessional! 5) That same visit, As he was doing my pelvic exam (super fast as usual and I NEVER got any results) He was feeling my ovaries and immediately said "stool sample" as he shoved the tool up my anus. It was just a lot all at once. 6) I have had many lab draws, mammograms, and thyroid ultrasound with zero follow-up EVER until I inquire first. When I brought it up in an appointment then Dr Bender would address the results. Or I would call to inquire about results with no follow-up from anyone. 7) Dr Bender told me I did not need to have a biopsy for my thyroid, and could wait a year. My brother, aunt and daughter both had thyroid cancer and my dad passed in 2024 from lymphoma. After reading the results, I did not agree. I switched to UC medicine and my new doctor reviewed the results and said one of the nodules definitely falls under the guidelines for needing a biopsy. Which confirmed my thoughts. 8) Dr Bender told the insurance company that I was obese (I am 5 feet tall and 135 pounds, but very muscular and active) so I could get wegovy paid. I didn't ask for Wegovy. I work out 5 days a week and eat very well. I did not feel this was an appropriate interpretation of me. I am very fit for 60. As my doctor, he should be praising me for a healthy lifestyle. 9) He discontinued my Lexapro for depression and started me on welbutrin for weight loss. I also take atomoxetine. These two drugs are contraindicated. Welbutrin does not address depression. I had seizure activity as a child, which is a huge contraindication. On welbutrin, I had EVERY serious side effect except death. I was having seizures, panic attacks, etc. I researched it after my pharmacist caught it and told me about the contraindications, and I immediately stopped welbutrin. Maybe he should have done a more thorough history before changing my meds. 10) He told me the reason he was being investigated by the DEA was because of the med machine out front. As a nurse, I know that isn't true. I feel Dr Bender could be a great doctor, but he needs to take some time off and be honest with himself regarding his own issues. I will be sending the to the Medical State Board because I feel he is going to cause someone serious injury. read more

Sam Davis, nurse practitioner, is absolutely outstanding and helped me with many issues, especially navigating hormone therapy. She is the ultimate example of what health care should be. Unfortunately lately I can't get an appointment in any less than 1-2 months. So, for my last appointment I went with Kira, PA, who was rushed, impatient, and actually hung up on me to transfer me when I was questioning getting correct labs. She is young and seems untrained in bedside manner; I consider this more of an issue with the overall management and training at Miramont than anything else. The overall vibe at Miramont feels chaotic. A year or so ago their computer system went down and ALL medical records were lost. I do have to say, though, the front desk folks are very sweet, as are the lab techs. Also, they seem to be way behind the times as far as regular technology - they do not have a portal, so you have to call and ask them to email lab results. If you want to message a provider through DirectHealth, you get charged. They should check out the UC Health system for standards. read more

Horrible care received at Snow Mesa from Kira Miklos. They are refusing to treat a known and established issue I have - this has been for 5 months while they try and demand I go so many needless and expensive tests first - to just put more $$ in their pockets - every time I complete jumping through a hoop with one test she magically says I need another test that was not previously mentioned - how about treating the issues I do have instead of grasping at straws to find others. They have lost medical records and are saying I need to repeat those tests - my insurance won't pay for a repeat test within a year - just all around horrible and uncaring treatment - Kira got defensive when I questioned the additional tests and I am not sure I will receive the care I need now. I highly discourage seeking treatment at this office read more

Miramont snow mesa has overall been good over many years. However, after trying to get a prescription refilled all week and speaking with Ginger (who actually tried to help me), I spoke with a Karen who was not helpful and very rude. I'm not sure if she treats all patients like this, but with her attitude I'm not sure why she even works in the medical field. I will start looking for another clinic to be a part of. Dr. Quennivile and his team are great. The receptionist I spoke with, Karen, was nasty. I'm finding another clinic ASAP. I've dealt with many other rude and nasty front end staff over the years as well. Good luck Miramont. You need help. read more

Beware this facility, avoid Dr. Weixelman. Distracted, thoughtless, careless and lacked professional boundaries. Left a critique with her office, she cut off my prescriptions immediately, and refused to help me transition to another provider over the holiday. * Hospitality Director Karen advised me Miramont only allows you access to 'Quality physicians' when you commit to $1,000 a year fee. Noting Dr. Bender is the best but doesn't take insurance. read more

Dr. John Lamar Bender overmedicated me for over 20 years I was on 21 pills a day he kept piling more and more and more. I was delusional and he kept doing more and more and more. I am starting a class action lawsuit against him and Miramonte wellness center. If you have information regarding this treatment by this facility and Dr. Lamar Bender, please contact me I CE Williams 2259@gmail.com we must stop this evil man. Thank you so much. read more

I hate that I have to write this. I've seen Dr Ray several times for Biote and have had good experiences. This last time, I had a strange circular bruise not near the injection site. It's been very tender ever since, and that a month or so ago. Did the pellets work? I called to just make sure everything was ok. I was not able to reach Dr Ray. I got a call that Thursday saying Dr Ray would call me on Friday. I never received a call. I then called and left a message a week or so later. The last effort for me was this Monday when I spoke to Rachel and she was sending Dr Ray an email and assured me I would get a call back. I still have never heard back. This will obviously be my last Biote with them. The other service I received spontaneously was Botox from Mackenzie. I will say it was not a great job. I'm disappointed by this lack of response and follow up. I hate to speculate on this as well, but I chose not to wear a mask the last time I was there. Am I receiving poor service and care because of that? read more

I have been a patient of Miramont Family Medicine for a few years now, and although I have experienced some of the negative situations that others have described, I am grateful to have Dr Bender as my physician for many reasons. He has always been very thorough during my visits, sometimes touching on areas I hadn't even thought to mention. He has diagnosed and treated a number of conditions, he is very compassionate and knows you and remembers what's going on when he walks in the room. (for the most part, he's an incredibly popular Dr, he can't remember everything! haha) I contacted Miramont under some very stressful circumstances, I was in great need of a good doctor and had to find someone who was able to treat my specific concerns/conditions, AND would accept me without any insurance. I really felt like I was doomed at the time, I didn't have much hope in finding a qualified doctor. I found Miramont on the Internet and read about their MVP Plan, it sounded like it was created for my needs. I chose Dr Bender and contacted the office, hoping that he was accepting new patients, at that time he was and I was able to set up my MVP Plan and schedule my first appointment for later in the week that day. I've never had any regrets about choosing Dr Bender or utilizing Miramont's MVP Plan. Like others have stated, I have waited an exceptionally long time to be seen, there have been cases when I didn't receive a call back that I expected and it's true that the Dispensary/Onsite Pharmacy does NOT answer the phone, I honestly believe that it must be a rule, I have called 15 times in a row, back to back and no answer. However, I personally have taken more of Dr Bender's time than what I was "allotted", sometimes by quite a bit, and he has always taken the time necessary to treat the condition I'm there for, obviously that's going to put him behind on his remaining patients. I would be willing to bet that almost every one of those people who complained so vehemently about waiting have also taken far more than their allotted time on occasion. It seems that the squeaky wheel is typically the one who has the most to say, therefore, is likely going to take their time and "get their money's worth". JMHO of course, no offense to anyone... I will commend Joy in the Dispensary, she has really stepped it up with RX refills. For the most part, when I leave a message the refill is taken care of without issue, if you leave all of your pertinent information and don't require a call back, it makes a HUGE DIFFERENCE!! This hasn't always been the case, I have had a few cases in the past when my refills seemed to be ignored or just lost in the shuffle as well as being sent to the wrong pharmacy. She is not always "joyful" to deal with either, however, I can only imagine her workload and the epic number of medication nightmares she has to deal with and rectify, so I don't give her any grief and I certainly don't yell or use profanity as one reviewer suggested, I am fairly positive that isn't going to provide a positive result. One thing that I have always loved about Dr Bender, and I have always boasted about, is the fact that he gave me his cell phone number on my very first visit and told me that I could contact him if I ever needed anything. I have never taken advantage of this luxury, I have only used it when I had a health situation that needed to be followed up on, test results, after care following a surgery and lengthy hospital stay and occasionally regarding an RX refill issue that wasn't dealt with when pertaining to an important maintenance medication, generally utilizing text as opposed to calling, and always observing appropriate time frames. I know that I'm not special, I believe that he gives his cell number to all of his patients, so I can only imagine the sheer number of calls that he receives, and I'm fairly confident that not every patient is as respec read more

Worst experience I have ever had, typically I've never ran into any problem! Went in and spoke with Marie Vancour, one of the females that works the front desk and she refused care right away without even asking me what was going on etc. I am having my lawyer look into this as a possible neglect case as I was referred to go to my doctors right away and she told me she couldn't get me checked in as the matter wasn't urgent in which in fact it was!! Marie Vancour, is just terrible all around, rude, unprofessional, definitely seeking consequences that she will deal with as that was not right to do! read more

My entire family had covid in 2021, just like most people's! A friend told me that the church that was working with Miramont Wellness Center would get us oxygen and medication; hydroxychloroquin, Z pack and prednisone. We told them we had no money! They said not to worry they would take what the insurance paid. We paid a lot of money for our medication, almost a $130.00 at the time of service. Not from a pharmacy but partial prescriptions from their office! Now they want more money for our copays, which they said they would waive! I know they took advantage of people. I don't know how many more people, but they took advantage of my family. A collection agency just called my house wanting a $150 and change. I told them they could take me to court first, I would fight this till the end. read more

Dr. Bender is amazing. He's so nice and professional. However, his staff could really use an upgrade. They all are INCREDIBLY rude and seem to have no clue. Sooo rude. They need a course in professionalism. read more

From the front desk to the lab personnel, my whole family has always been treated like we were the only patient being seen at that time. The care is very personalized, simple and most times to the point. I have never gone to another place where you can get your labs drawn and get the results at the time of your appt. They offer X-rays, Mammograms, a in house pharmacy, a MVP program that allows people that don't have insurance or just have high deductibles, get the care they need at a affordable price. We have seen every provider Miramont has to offer, at least in Fort Collins. They have all been very attentive, caring, knowledgeable, and over all just life savers. Thank you Miramont for all you do to help your patients and your community stay healthy and happy. read more

Dropped me as a patient with no explanation or warning when I needed a prescription refilled. Incredibly unprofessional for a medical office. read more

Horrible receptionist with a bad attitude. I called to get an appointment Saturday and they told me that they would call me back and to have my insurance information to get in with a telehealth appointment with the dr I wanted and everything was great well two hours later I called back they were closed. I never got a call back. I had to wait all weekend with covid to speak to someone finally and I called back the receptionist told me I had never spoken to her even though she was the one admittedly there. I had to give them my information again because they never put in my information the first time and I couldn't get in when I wanted to. I was supposed to be there at 10am now I got a confirmation text saying my appointment is at 10:15am she wasn't even honest about my appointment time. She hung up the phone so loud I could hear it. What an awful lady. I attatched photos of my calls and times. Maybe they'll look into this after this review. read more

Miramont Wellness Centers - The times I called with the numbers proving I didn't call the wrong number. - Medical Centers Near Me - Fort Collins, Colorado

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Depends on the day and who you see here for a practitioner will determine the score. In general, I would say, most staff at Miramont does a great job, but it's always a few who stick out that ruin the experience. As far as going to see a doctor or P.A., my recommendation is to see Ray or Dr. Lowther. They are hands down the best. There have been others that are amazing; however, they have moved on to other healthcare centers. Avoid P.A. Kira. While she is knowledgeable, she also disagrees with patient history, and other assessed findings which have been reviewed and documented, but fails to look at the "bigger picture." A second opinion is always a great option, if there's a reason for it, but if it's not something that is cause for concern and is explainable when taken into consideration reviewing a patient's history/ medication, ordering tests and scans are unnecessary and could be considered undue pressure or cost on a patient. Further, for patients that come from out of state, some do take control medications. If a doctor/P.A. Is not willing to fill them, then do not see that patient. Wasting a patient's time so that a patient has to have a second appointment more than a week later without medication is wasteful and beyond annoying. Doctors have a responsibility to patients that she clearly fails to fulfill. The front desk staff.. woof. Where to start? If you have the misfortune to speak to Ginger, call back and confirm everything with someone else. Definitely not Netta, because she's just as bad as Ginger. So basically, if you get Ginger or Netta on the line, try to politely ask for someone else or call back and get someone more intelligent and capable above Ginger and Netta's collective IQ of 30. It impresses me that they can dress themselves and come to work each day on their own. Cassie is very helpful and thorough. Try to ask for her. Changing doctors is very difficult and time consuming. If it weren't for having my medical records/history, and finding several good P.A.'s there, I would contemplate changing. Miramont seems to balance the extremely awful with good experiences. Unfortunately, it's become a pick your poison kind of place. To leave or to stay? read more

I've been seeing Dr. Annie at Miramont for the last two years and couldn't be happier. She listens and genuinely helps with any and all situations, from simple check ups to a major spinal injury that took months to recover from. The staff has always been polite and helpful, as well. Can't recommend them enough! read more

Myself and my infant son see providers at FMC. (Dr. Bender and Samantha Davis) our experience here has been wonderful. When my son was having GI complications as a newborn, Dr. Bender was a godsend. Samantha Davis treats me with compassion and prompt care anytime I have needed anything. The medical team and the front desk team respond with lightening speed and even though they see hundreds of patients they remember us each time we come in and make us feel important and valued. They are SO kind and professional. I love this clinic! Thank you all so much for the important work you do. read more

Pill pushers. They had me on TWELVE prescription medications when I worked there. After I left and saw REAL doctors instead of these pill pushers, I'm down to 4. They like to get you hooked on narcotics, and then since they are allowed to prescribe Suboxone, they're your "saviors " because they can get you off of narcotics. The owner is a monster, most doctors are good, but I'd steer clear of that place. Unless you're a drug seeker. Then go for it! They'll hook you up. I am finally narcotic free after a year of being gone from there, thank god. He also has his staff on speed (phentermine) to make them lose weight so that they represent the "face of miramont". He did it to me when I was working there also. read more

Do not go to this hospital, if the other reviews don't convince you of their absolutely embarrassing performances, then let me add to this mixing pot of trash Miramont is collecting. One, my wife went to Dr. Ray with serious heart issues and nothing important got addressed or worked on then just pushed some hormone pills they ended up making things worse. Two, I went in and got an allergy test that apparently never finished, many phone calls later I never got a hold of Dr. Ray with answers about this and never got my results. Three, I try to make an appointment to get an answer and other things looked at, I get an appointment made, and I make it to the appointment just to be told my appointment was never actually made. read more

I went in as a new patient. Doctor Ray was recommended to me. Maybe the concerns I went in with weren't serious enough for him, because the entire 5 min he was in the room he acted like I was wasting his time. At one point he got very sarcastic about my concerns, his nurse seemed to be amused also because he chuckled. I have never been to a medical appointment that made me feel so small, stupid, and insignificant! It was a complete waste of $$$ and time!! Maybe he picks and chooses who's worth his time! He is not a professional and has 0 bedside manner!​ read more

I really want this "review" to go somewhere, where it will make a difference please! Please make sure someone sees this who actually cares about the public's opinion! I am a patient at the Snow Mesa Drive location. When I first started care there, in 2015, it was fine. Your office staff were perfect, they did their jobs, they looked and acted professional, they knew what they were doing, and they did it in a timely manner as well as being very courteous to the patients who walked in. Over the past 2-3 years, the office staff at Miramont on Snow Mesa has become abysmal. Whether I was simply there for a question, for a blood draw, or to check in for an appointment, I have always felt like I was a burden to the office staff and their positions. I went in one Saturday morning to look at the back of one of the personnel, stood there for many minutes, and finally left when she couldn't even acknowledge that I was there (and she was staring at a computer screen not doing anything else). Some of the office staff have inappropriate piercings all over their faces (that could easily be taken out or covered up for their work day), they act extremely "put out" or "angry" that the patients cut into their day by making them work. HOWEVER, I spoke with Rachel Matti on the phone yesterday (3/7/23) to schedule an appointment for a physical, and she was EVERYTHING that your office staff should be. Knowledgeable about what she needed to ask me, courteous, patient, and VERY GOOD at her job. Please, pay close attention to Rachel and her work ethics/mannerisms. You NEED more office staff like her, and currently you have very few!! Thank you for your time, and please reach out to me if you'd like more information. read more

Let me start by saying that this review in no way reflects the care of our doctor. She is fabulous and I would recommend her to anyone. My issue is with the rest of the staff...the pharmacist and front desk/billing people. Had a billing issue...again. They can't seem to understand that when my husband comes in and pays cash, that they should NOT charge the card on file. This has been a continuous issue, at least every other visit. One visit they charged the card on file to the tune of $350 for services that weren't even provided to my husband, who is male. They charged me for services provided to a female. If i didn't check my account literally everytime he goes in, my account would have been overdrafted. Their response wasn't even an I'm sorry..it was it happens. So, how about we train the front desk/billing people to do their jobs. These "mistakes" happen way to often. Next issue is that my husband was prescribed medication by our doctor to treat his diabetes. This particular medication has been on back order. Ok, that happens. The pharmacy called my husband told him it was on back order, but they needed authorization so they can bill it through insurance. They left at least 3 messages for the doctor and my husband left at least 2. Finally get a call that the pharmacy at Walmart has it in, but they are still waiting for the Pharmacy tech at Miramont to authorize it. How hard is this? They haven't received any calls, and my husband has never received a call back either. So, lets again do our job and get this done! They also just implemented this lovely new technology that you have to enter your credit card information. They got rid of their joke of a patient portal, and are now doing something for telephone visits. Um, no! If you think I'm entering a credit card when you can't get your billing system figured out, your are way off! Especially since we can't get a timely response on the portal. If it wasn't for Dr. Jacobs being such a good doctor, I sure as heck wouldn't continue coming here. The receptionists are rude and act like you're wasting their time. read more

Great Doctors and staff Dr. Bender has been my doctor for over 25 years, and I could not be Happer with Doctor Bender and his staff! Dr. Bender is truly a doctor who cares about his patients!! read more

I've been a patient with Miramont for 10 years off and on and I have never found Healthcare anywhere else that compares to how well I am treated here. All of the doctors are great and respectful and listen to your needs, not just my primary (who is great too of course). The nurses and front desk staff are all so nice. read more

This is not really a review, but feedback for each of the providers and staff that I've experienced at Miramont. Lack of teamwork, errors (there have been many), and follow-thru have almost cost me my life -- more than once. Kelly Lowther -- "Do NO Harm" is a doctor's oath; STOP prescribing unnecessary drugs. The ones that you prescribed for me made my condition worse -- In fact, once I got off the 6-8 meds prescribed by Lowther and Ray, I improved; and now I only have one that I take once-in-awhile as needed. Ray Q (who is NOT a doctor) -- "Get over yourself, already!" What you are lacking in compassion and listening skills, you make up for with good looks and charm. These are great for bedside manner, but will not save a life. Leave your ego at the door -- Be your Authentic self! Dr. Bender -- Form partnerships with your colleagues/patients and listen more to their ideas. Julie D. (accounting) -- 'Use Due Diligence in billing patients'; be courteous enough to return a phone call/email no matter how busy you are; Delegate! Orderlies -- customer care goes a long way to promoting health; STOP being a gate keeper and do higher-level problem-solving to HELP the client; be kind to them. Front Desk/Phones -- 'ditto'; and SMILE! Try to be helpful to the customer who pays your salary. If someone calls in, get back to that person with a response in a reasonable amount of time. It could mean their life!!! read more

Miramont Wellness Centers - Medical Centers Near Me - Fort Collins, Colorado

Our family doctor moved from a nice cozy location to this corperate facility. This was saddening. I enjoyed the small town, everyone knows your name and doesn't mind you calling in with a question or just stopping in to get something, feel. Now no one recognizes you nor cares that you are a regular patient. Why can't they leave better enough alone?! read more

My old office closed down, and they referred me to this place. I called to schedule a physical, and was told that all new patients needed two appointments. I asked if blood would be drawn at any point, and was told that it would be on the second appointment. I arrived 30 minutes early, and after completing a lengthy digital questionnaire about all manner of health issues, I was escorted to an exam room. I was then asked all the same questions again. The nurse who saw me was friendly, and professional. After about 10 minutes with him, I was told the doctor would be right in. After waiting about 15 more minutes, Dr. Rodriguez came in. He was professional, and asked all the same questions from the questionnaire, and that the nurse had asked me. He then asked why I came in. I explained that I was told new patients needed two appointments for some reason. He said, "that's for the blood draw, so we can review results during the physical." I explained that I was told the opposite of that when I called ahead, and had not fasted for a blood test. The doctor suggested I come in the next morning for the blood draw, and we parted ways. I was scheduled to return a few days later for the actual physical. The next morning, I arrived at about 8:20, and told the receptionist why I was there. She pointed to a door with a #2 posted outside, and handed me a card with #5 on it. She said that when the door was open, and #4 was displayed, I was to go in. As I was reading the entire National Geographic, I noticed that the light fixtures were full of dead moths and bugs. After 40 minutes of waiting, and no activity in this mysterious room, an old lady was escorted into the room by a different nurse. They were talking about taking her blood. I assumed this would now begin the process for the other 3 people waiting for our blood draws. However, 15 minutes later, nobody had moved (except the old woman who was escorted out). At that point, I had had enough. The confusion about the reason for the two visits, combined with misleading me about the need for a blood draw on the first visit, a second unnecessary visit to do what should have been done the day before, and being forced to wait for over an hour are all unacceptable. Avoid Miramont Family Medicine if you can. They have no organization, communication, or respect for patients time. read more

Very frustrating to deal with. Receptionists are very rude when you call to report a medical concern. They will say I'll get you to the medical assistant and transfer the call only for it go to voicemail. Voicemail messages are pointless because you never get a call back. Front office staff sound very unprofessional. Not just once or twice but every time you call. I think a lot of improvements need to be made before recommending Miramont to a loved one or friend read more

I've learned that, not only did that good nurse practitioner leave, but Bryan Reichert has also left Miramont. It was probably as miserable for them as it is for the patients. I would perform surgery on myself before I would go back to Miramont. read more

My 2 year old got his cast from Dr.Bender, he did great. He got his xray, the reading and the cast and removal all.at the same place for a very great price! read more

I was told that I could no longer see my doctor, after 5 years, because I don't have insurance with them and they no longer do "self-pay." The next month I received a bill from them even though I could not see him. The office people were unknowledgeable and rude. They acted like because I had no insurance with them I was a lesser soul or something. Upper management is quite apparently greedy and only wants money. Health care is at the bottom of the list. Any reason I should not be able to use United States Dollars, given its value and World standard, to pay for anything? read more

I presented to Dr. Jacob with a history of low ferritin, fatigue, and hair loss. My blood was drawn PRIOR to my exam, even though the doctor did not even know why I was there. The medical assistant did the normal history, oxygen levels, weight.... Eventually Dr. Jacob came in and never once touched me or examined me in any way (no listening to my heart or lungs, no reflexes...). She quickly realized that I needed to have more blood drawn to run the tests I really needed, so I had to be stuck again. That night I checked the patient portal system and miraculously data was entered that would make it appear that a real physical was run- it was recorded that my reflexes and sensory perception were normal, etc. Additionally, previous medical conditions that I told the medical assistant about were seriously downplayed and a lot of assumptions were made. Eventually I saw that my blood results were on their patient portal website, but that my iron was never run. I called countless times and messaged them via their portal system and never got a call back. Three weeks later Dr. Jacob called and tried to tell me that my iron wasn't run because it was entered last, as if that is an excuse. I told her I was not going to pay for an office visit when things that were supposed to be done were not. She told me I would have to talk to Julie in billing to have it waived. I called Julie and left a message. I never heard back. I emailed twice and sent a certified letter (signed for by their office) and never heard back. Finally today I spoke with Julie and she said that since I got part of the services that I need to pay my bill. I told her that this did not make sense (it would be like a stylist expecting you to pay for a haircut when only half of your hair was cut). She told me she did not have the authority to wave a bill and that only the CEO of the company could. I asked for a call or email back from the CEO and she said he would get back to me. Do NOT go to this office. Not only is their communication seriously lacking, but the competency of the medical staff is concerning. The simple medical errors made and the falsified physcial exam information on my history is illegal and shows a lack of caring and seriously sub par medicine on their part. read more

Sam and Ray are the most amazing two doctors I see here! Hands down. Quick to respond and care. They do such a great job and I know I am in good hands!!! read more

I came to get blood a panel. The blood draw went smooth and I eventually got a call my test results were back. I asked the lady on the phone to just email or mail my test results to me. They said they would not do that. I was forced to come in for a follow up appointment so the doc could spend 5 minutes with me handing me the paper with results. I left and 2 weeks later I was charged $354. This is the only review I've ever made in hopes that someone thinking about going to this place goes somewhere else. As a company and a office they are not operating in good faith and they will try to nickel and dime you for everything they can. Please go somewhere else. read more

New patient today and I was very pleased, staff was great, doctor sipola was awesome, and convenient to get my meds in there pharmacy. Loved my experience read more

I've been going to Miramont Family Medicine for medicine for ten years both in Loveland and Fort Collins, Snow Mesa Dr. Dr. Prema Jacob is the best! She's thorough, caring, and listens to all my concerns. She has literally saved my life a couple of times. it's true that the office staff is a bit rough around the edges sometimes, but the nurses and PAs are great. I don't mind if they get behind a few times, and I have to wait because Dr. Jacob is worth the wait. read more

To say this practice has gone downhill is an understatement, horrible care, awful billing people and subcare all around