Had a positive experience with the ER department and nursing staff but there are select ems…read moreemployees who have an attitude problem and bring bad energy.

I've been tortured, dissed, and reprimanded bc I asked for pain meds for 2 compression fractures in…read moremy back. Dr. Toth = Dr. Torture. No answers as to WHY they refuse the medication. No response to my desperate cries for help, except for a scolding. I don't need abuse from my doctor, thanks. A month of unbelievable, debilitating pain has clarified how sick the Western medical system is, especially at UCHealth. Where can I go for help? UCHealth has a monopoly here. The games of power and control are killing me.

My father was in a motorcycle accident and in ICU for 6 days. The care in the ICU was outstanding…read more However, yesterday he went to a step down unit, and they are horrible. No one at the nursing station, took over an hour to get a call light answered. Then Aaron the charge nurse yelled at myself and my sister in the hallway. He was trying to state the rules but in the rudest and unprofessional way, his face was bright red and clearly already in an agitated state. My father was in a serious accident and we as family are stressed and sleep deprived, I would think that a nurse would have the professionalism to speak to families in a respectful and caring way. Aaron did not, as someone who works in health care, I would never have someone like Aaron representing my facility. My father's call light was on for over an hour and no one came in, but Aaron is concerned about how many people are in the room, and that I did try to go through an door that someone excited that was connected to the unit, but did not. I did not think it was that big of an issue since the doors go to the same unit, however do understand why it would be an issue. Aaron could have approached the situation in a more professional way and spoken to myself and my sister like adults and not children. I am even more concerned that a nurse would show his agitation towards a family, how are the patients treated? Does he get irritated with them? I am also concerned that I was told I would be kicked out and not be allowed back, so now feel I cannot bring up concerns. The one is only due to the step down unit. The trauma unit and ICU would get 5. However, one person can ruin something.

I brought my wife in with severe vertigo that had been ongoing for 12+ hours and severe for at…read moreleast 6. Credit to the attending physician's assistant, who made the right diagnosis: BPPV (Benign Paroxysmal Positional Vertigo). Basically it's crystals rattling around in your inner ear where they're not supposed to be. A physical therapist was supposed to treat it. Instead, he did his own tests and decided that it wasn't BPPV because BPPV is supposed to be brief. So no treatment, only a recommendation to see an ENT (Ear, Nose, Throat doc). This all took 5-1/2 hours, and then my wife was sent home. Her vertigo resumed on the way home and continued the next day. So, I watched a total of 3 YouTube videos, then did my own Dix-Hallpike test, which was positive for a problem with her right ear. She did the Epley Maneuver, and it fixed her vertigo (several days now, no more symptoms). We'll be getting a large bill from the hospital, but they didn't fix anything. Instead engaging in side quests, they should focus exclusively on hiring the best people, training them well, and delivering high quality medical care at reasonable cost.

Was admitted as a direct admit, the hospital did not request a prior authorization from insurance…read more(which my policy requires) for my stay for a very expensive treatment prior to my arrival. I was under the impression they had completed that and received authorization prior to my admission. I was informed later that evening that I did not actually have an approval in place but the doctors and hospital attempted to force me to go ahead with the treatment because "It should get approved, if it does not we can worry about that later." The hospital team actually told me to call my insurance to check and would not call themselves. I stood my ground, they kept refusing to discharge me until the following evening after I kept refusing treatment until it was approved. They kept me nothing by mouth (food and water) for 15 hours and did not hook me up to IV fluids, I was so dehydrated and starving when I was finally discharged. I urge everyone to go elsewhere, as they only seem to care about getting paid and not the actual patient. I have spoken to various hospital staff, without any justification for their actions. Come to find out insurance actually denied the treatment, and if PVH had their way they would have me on the hook for a minimum of $100,000. They did not listen to my wants and refused to let me dictate my own care, absolutely abhorrent treatment by administrators, doctors however the direct nursing staff was amazing and went to bat for me. I'm pretty sure the only reason I was allowed to leave was because the nurses finally got the doctor to let me leave.

Some one needs to talk to the "charge nurse" on 5th floor in medical/ oncology. My mom is extremely…read moresick and has been in the hospital for 5 days. She has been moved around from the PCU to the ICU and is now on the medical oncology floor. The nurses on the previous floors were super sweet to me while visiting my mom and would offer me coffee and soda and snacks and told me if i needed anything to just grab it from one of the stations. When I went to visit my mom on the 5th floor last night i brought her dinner from outside the hospital and grabbed her and myself a soda from the fridge in the cafe area in the hallway (where they typically have coffee and snacks for guests or patients) next thing i know the charge nurse is in our room lecturing us about taking stuff from there because apparently i needed to talk to her first so she can charge me properly? The sodas are off brand mini sodas that you can get at the dollar store in a pack of 24.... I'm not sure what they would even charge.. she then went on to say that she has seen me several times throughout the day grabbing stuff and that's why she felt the need to mention it. I grabbed my mom a hot chocolate earlier in the day and then I left for 8 hours to go to work and then when I came back I grabbed her and myself a soda... I left the hospital more times to go and buy actual food than I left to grab the "free" little dollar store snacks that's are supposed to be complimentary but apparently aren't. I just really didn't appreciate being lectured over a soda that cost a couple sense while visiting my dying mother in the hospital.... It was completely unnecessary and just weird. She seemed to be on a power trip over a little tiny soda that literally costs nothing.

I've really debated weather or not to write a review for this business. It's not because they are…read morenot a wonderful medical practice; indeed, its the exact opposite. Its like this: finding a great doctor is not easy, and once word gets out they tend to get busy and overbooked, which thus tends to diminish their ability to offer great service. I started going to Dr. Kurth a couple of months ago, and since that time, my partner, brother, sister-in-law, and nephew have all started going. He's a flat out, no screwing around great doctor. He spends as much time as you need him to spend with you, answers all of our crazy questions, and is a genuinely caring doctor. Every time I go in (and to avoid too much detail, lets just say I'm one of those folks with a thousand medical issues), he pretty much remembers everything about me, from my lab results to family history to current meds. He could look it up on the computer, but he rarely needs to. I usually spend about 30 minutes with him each time I go in, and longer if necessary, and I always walk away feeling great. Here's an example of a recent encounter: My nephew had been going to Fort Collins Youth Clinic, and every time he was sick they would simply say "Oh, give it a few days and he'll be fine." (this was after he had been sick for a few days already). We went to Dr. Kurth last week when the kid was sick, he gave him a shot, prescribed medications, and the kid was great the next morning. Anybody who has ever had a sick kid knows that this kind of recovery from a cold isn't the norm, but at least Dr. Kurth did something that helped instead of shrugging his shoulders and dismissing us offhand. The staff here are great as well. They've always managed to get me in same day whenever I've called. I've never waited longer than 5-10 minutes from the moment I enter the waiting room till I'm back in the exam room being seen by the doctor. I'm used to waiting 30-60 minutes or more in a doctors office, so this is a major plus in my book. If you're looking for a great doctor and medical practice, these folks are golden.

The old, CREDIBLE, "real" Banner family practice on Harmony is a DIFFERENT PRACTICE, & has…read morereportedly closed. The new Banner ER & adjacent "medical center" located on Harmony & LadyMoon Drive, is what 9 News & other media outlets have warned consumers about in late 2015. The new Banner "ER" is a freestanding, Urgent Care-type of clinic, which ends most times up being "cash only", but does not advertise this to the patient (*AKA: "PAY-tient"). I experienced everything in this review, as in all of my reviews, both positive & negative, 'first hand. Not only was my medical condition untreated, but my medical records (which are permanent & cannot be altered once an MD signs off on them) were drastically amended w/grossly negligent, false information & 'statements' from the few treating staff present. The parties accompanying me witnessed the falsity of the reported information, & are now valuable witnesses to affirm what truly happened during my visit. I strongly suspect that the amending of my patient notes/visit record occurred because I repeatedly inquired re: billing/insurance topics. I was NEVER approached by a billing representative, as happens normally in a TRUE hospital/ER setting, & was given no opportunity to present my insurance card. When I volunteered my card, it was repeatedly refused; I was told it would be addressed "later". That raised a red flag, & I remembered the report I saw on 9 news about the stand alone ER's, which are not affiliated with any REAL hospital. They frequently end up demanding cash payment, out of pocket, after a patient leaves the building, claiming insurance was never presented or accepted. I pressed on this topic, even through my pain, fever, & other symptoms, because I was highly concerned. Still, I was refused repeatedly, for the duration of my 13 hour stay. Earlier that very same day, I had an apptmt at the Banner Medical "Center", on the same campus, which is a collection of doctors' offices all under one roof. Yet oddly enough, the ER, a "sister" establishment on the same campus, w/supposedly a shared database, could not pull my records to even get my dr.'s name, notes, treatment plan...'Nothing!?! This should have readily been obtainable from my same day visit at the medical practice on the VERY same campus, w/the VERY SAME name & logo, 'literally yards away, across the lawn. I have NEVER heard of anything like this!?! When I asked for a patient advocate, I was told that no such individual exists. When I first entered, I was in so much pain that I unfortunately signed an electronic consent to treat. The minutiae of legalese cannot be read by the patient when signing this consent, only a signature line is viewable, so the "new" Banner can treat you ANY way they see fit (*meaning ordering highly expensive MRI's, X-rays, & lab work, which may well be unnecessary & end up billable out of your pocket, according to their legal contract(s), which is unavailable to the suffering patient upon entering the building). Again, I experienced this directly, as a "pay-tient" of this new Banner facility. I've since met 2 other individuals with highly similar experiences at this location. This "ER" is not the old Banner medical system that was well loved. There are many profit-based practices doing this: 'purchasing old properties (such as former Blockbuster locations) & building them into Urgent Care/instant ER's, without an legitimate, adjacent hospital, with limited staff, & absent a true hospital setting. This place is nothing like PVH nor MCR (real hospitals, real ER's). You may very well end up paying hundreds & thousands of dollars, b/c they refuse to address your insurance benefits, despite verbally stating that many insurances are accepted upon entry. I am still dealing w/billing, have reported this facility to DORA & am checking on their license. I'm constantly transferred to Arizona when I call billing, as this is a franchise (*just like Subway or anything else). It seems clearly an independent business for profit only, & patient care comes last. When I challenged them on the billing once I was lucid & realized based on observations from the parties accompanying me that it was not a credible institution, they were furious. Upon questions re: the hourly billing outpatient status, I was promptly discharged, w/out any addressing of the issue I ignorantly trusted they would treat. My medical record was amended negatively & filled w/false information, as "punishment ", I suppose (?). Apparently, avoiding a waiting period in a traditional hospital ER is worth hundreds of thousands of dollars, because that is how they justify the charges they ring up. 'Stay away! You will likely end up mortgaging your home, accruing tremendous debt, ruining your credit score, & possibly leaving untreated, with permanent remarks in your medical record from medical staff who operate in a seemingly unethical & financially motivated manner.

An amazing hospital. The staff are wonderful...hard working,…read morecaring and very pleasant. They treated me like gold.

TL;DR -- The staff was rude and incompetent; the doctor was arrogant, rude, and also incompetent…read more(and honestly, an idiot: see the last bullet point). These people are supposed to be in healthcare -- they should be caring. No wonder this place is going under. if I could give -20 stars I would. let me give the detailed run down of my experience: -I went in with a medical issue that seemed like it could be something neurological , maybe a stroke, brain tumor, or some kind of nerve inflammation. I was having balance issues ( a symptom) , I had to be wheeled in the room and a nurse came in to hook me up to the IV, take my temperature, and all that. She was really rude! I tried to some light conversation, crack a few jokes, but they mostly ignored me.Every nurse provided "care" were super rude and neglectful!. Once, I had to use the restroom, so I asked for assitance since I was Hooked to an IV and was still having blanace issues and no one came for about 10 min. We had to ask TWICE! Another time, my husband was watching a TikTok video (Steveioe), but it sounded like it was coming from the next room so I joked and asked if it was actually Steve next door (I thought that'd be kind of cool) and the nurse replied, "NOW you're hallucinating?" I couldn't tell if it was sarcasm. These people can't take a joke! and definitely weren't taking my problems seriously. She sounded like she was accusing me of making up my symptoms. The first time I saw the doctor (she was skinny, had glasses, and brown hair slicked back in a bun), they wouldn't tell me her name. She talked down to me, and when I explained my symptoms, she acted like I was making them up. She was really condescending. I suddenly started to spasm. It was new, so I was a little worried. The nurses completely ignored it until I finally asked if there was anything they could give me to help. They gave me a low dose of Valium, but again, they acted like I was there because of a drug problem. I only asked because it helped calm my leg spasm. I figured they'd give me a muscle relaxer or something. They did a CT scan and an MRI on my brain (both came back clean, so at least there was some good news there!) But since I was still having symptoms, I was waiting for the doctor (same one) to either run more tests, refer me to a specialist, prescribe something, or at least give me some advice or a referral to someone who could help. The issue could have been my nerves?? She didn't do ANY of that. Instead, she suggested... Ibuprofen. IBUPROFEN. Like, what?! When I called her out on it (okay, I admit my tone wasn't great, but I didn't curse her out or anything), she got mad and just walked away while I was trying to talk to her about MY HEALTH. This was the worst experience I have ever had in ANY PLACE. IBUPROFEN?!?! WHICH MEDICAL SCHOOL ALLOWED YOU TO GET A LICENSE ARE THEY THAT DESPERATE??!!

My husband switched to Dr Mast and he is such a detail-oriented, whole body approach doctor. He is…read moreoptimistic and motivational towards good health. I highly recommend him as a family physician.

The pharmacy rep just hung up on me, the patient, because I was upset that the Kaiser transition…read moreteam got most of my prescription dosages wrong. I did not yell or curse - I was literally in tears of frustration. I have had to fight for the correct prescription every time and they don't care. It is a complete conflict of interest for an insurance company to run medical offices and pharmacies. The customer is not the priority. They will not answer so that I can fill my prescription and I can't do it online because the dosages are incorrect. I have tried calling 3 times and they will not answer.

Went with an excruciating kidney infection and was treated like I was pill seeking while in the…read moreworst pain of my life Just don't go in pain, and you will be great!

Fast and thorough service! Friendly personnel from desk services to nurses to doctors!read more

Do not use Banner Health for a Colonoscopy at Banner North Colorado Medical Center | Greeley, CO…read more They will call and text you Incessantly. They will ask you the same questions over and over. They will treat you like a child. Show up for your appointment on time, do EVERY bit of prep they give you. Show Ready, and prepared, they will make you lay on a gurney for 3 and half hours , two hours after the appointment, because their time is more important than yours. Good forbid you try to cancel your appointment the day of and not get charged. I felt held captive by these people. I will never use Banner North Colorado Medical Center | Greeley, CO | 16th St. ever again. These people are incompetent

My son, a student at UNC, went to the ER in a state of mental crisis. He arrived at 9pm. Afree 6…read morehrs waiting in an ER room he was finally interviewed to evaluate his mental health. At 4am he came walking out to the waiting room, informing me that he'd been discharged. No staff accompanied him nor advised me on next steps for support. DO NOT GO TO BANNER NORTH IF YOU'RE SEEKING QUALITY AND TIMELY CARE.

After an extended hospital stay my family member required even more time to heal and gain back some…read morestrength before returning home. Before we even arrived at this facility staff reached out to us, administration returned calls and accommodated special requests. Everything about this facility screams WE CARE. The staff- from nurses, aids, doctors , dietitian, physical and occupational therapy to lunch room helpers were all genuinely helpful, kind and quick to respond. it is obvious the building maintenance staff take pride in their work. everything from floors and coffee pots to patient rooms was clean and in working order. we broke a blind in our room and maintenance fixed it the same day, they inquired if there was anything else at all that needed attention. Just one last shout out to the nursing assistants who smiled, visited and laughed with us every time they entered the room- even through bouts of very frequent diarrhea. Not once did we feel like a burden to staff and anyone who has needed long term cares knows what a HUGE difference that makes in your day.

After looking at many LTAC facilities on the front range we decided to drive to Johnstown, even…read morethough it's very far from Boulder for our family visits. First impression of their tour was Northern was clean, modern, and operated in a very friendly, professional manner. Now, after many weeks we can report this place was the right choice. Our father has doctors and staff that care in so many ways. Each and every person we have met has treated him and us with the greatest attention imaginable. If your looking for long term care for a loved one, make a visit here. Thank you Northern LTAC

My husband had surgery May 19, 2026 at UCHealth Greeley, Colorado and remained in the hospital…read moreuntil well into May 20th. The desk person Megan was our first contact, and was so welcoming and kind in explaining how the surgery waiting room worked. She made everything less stressful, right off the bat. From there Janet got us all back and settled in, Micheala made all the preparations easy and painless. Dr. Eisenmenger was patient and detailed about the anesthesia process. Katie also put us at ease. Jenny expertly administered the tests she had to with a congenial attitude. Carrie was so gentle with administering meds. Paul had an exquisite sense of humor and kept everything so lighthearted. Dr. Mallard was brilliant. Nurse Cheryl was great. Lydia with transport made the switch to a hospital floor and was so sweet to all of us. Jayden was a spectacular CNA and made the first contact on the floor exceptional. Lindsey spent the next 24 hours so comfortable and healing: with banter that made her feel like a long time friend. Andrea was kind and professional. Nowena made the blood draws painless and was expert. Gabby came across to help when Linsdsay was busy and even walked with us around the floor: what a dear heart. And Ally and Grant did such a great job through the restless night. You are all superb and we could never truly express how grateful we are for your healing, hard work. Thank you.

Originally I was on the 4th floor in a regular room. Then I was moved to PCU and received excellent…read morecare in both areas!! I'm very happy with them. Then I was moved to a regular room on the 3rd floor and have received the worst care I have ever received from a UCHealth facility. The first night I told the nurse I felt like my heart was racing, I was short of breath and felt my pulse should be checked. (I had been in the PCU because they couldn't get my pulse under control.) She just walked out and did nothing. Fortunately about an hour later the CNA came in to do vitals and my o2 was at 72%. It turns out my o2 supply was not turned on. If the nurse had checked me when I asked we would have found out sooner The respiratory therapy department is the worst. I will be wheezing and ask for a nebulizer treatment in the morning and its common they make me wait struggling to breath until after 9 that night. It's cruel making me suffer that long. I told the hospitalist that I wheeze when I eat and it's best I have a neb treatment before my meal. He said he'd see what he can do. No change. Although it's my last day here and I did get a neb treatment this morning and this evening! When I tell the CNAs I need cleaned up they will say "I need to get help and I'll be right back." I will wait at least 45 minutes to an hour and ask again. It takes me asking at least 3 times if not more for them to come clean me up. Consequently I have a rash now from sitting in urine. The hospitalists have been incredible!!! I would recommend them to anyone! I have NEVER given a UCHealth facility a bad review but I would not recommend anyone I care about to come to the Greeley facility.