The budtender was less than helpful. She sucked actually…read more I could not even understand her she spoke so silently. I asked her for recommendations and she said she was waiting for me to tell me what I wanted. I'm asking about specials and really got no good feedback. Very disappointed very disappointed. Thank goodness the gal at the front was wonderful and they may come back just because she was good, but I'll never go back to the poor Service person I had.

Excellent customer service. Great choices. I highly recommend AYR. They also have products on…read moresale.

These are the most friendly and compassionate people I've ever met. There is also a nice person…read moremanning the door and keeping it secure and they are so friendly when you first enter. I seriously have never met a cranky employee here! I stopped in after an incredibly stressful week at work and I can definitely admit to being spazzy. I had misread the deals for the week and ordered something thinking it was on sale that day but it was really the next day. They were quick to inform me if I could afford to wait a day it would be a wayyyy better deal, like a store actually informing you of a sale?? That's amazing. When I explained I was swamped at work and wouldn't be able to stop by back in for a couple weeks, they were compassionate, offering an empathic ear and reassuring me that it'll work out and reminding me that I can only internalize so much. It was like the hug I needed after a rough week. I want to hug those amazing women for being so supportive! I know some people consider it expensive, but I'd rather spend my money with people who care about well-being, they make sure you what you truly need! I love this place for their staff, I cannot say enough good things!

Nice people BUT the prices are outrageous. The idea with legal is to remove the black market, but…read morethe Botanist and all Ohio dispensaries are just creating an even bigger black market with their prices. Well done Ohio for screwing this up.

Great Budtenders and a really good selection of products! Always super friendly and helpful!read more

Clean dispensary, super chill atmosphere, good selection of product available, nice spot in the…read moredowntown area

Be warned. Stopped in to buy medical gummies. Was stopped at checkout and told my registration…read morehas expired and would need to pay recreational prices despite me showing them my card that said differently. They would not even look at the card. Immediately called Cannabis Connection only to be told i was told incorrectly by INSA. They warned me to be aware of that practice as there is a much higher profit margin with recreational. I am no longer a customer. Back to the Botanist where I have never had a problem. I would normally give the benefit of doubt, but their lack of trying to help me makes me very suspicious.

By far this is The Best Dispensary in Northeast Ohio. They have Great Staff members who are well…read moretrained, competetent and kind. They also have the best prices and are always willing to help. Thank You!

I visited this dispensary yesterday with my husband and had a disappointing experience. At every…read moreother dispensary we've been to, one person can wait in the secured lobby without an ID while the other goes in. At this location, a staff member told me I couldn't even wait in the lobby because I didn't have an ID. The way it was handled came across as rude and unnecessary, she was being a big Karen about it! If this is the policy, it should be communicated respectfully and fine print where people can see. Customer service does not matter in this place? That same lady keeps saying it's the law to show ID to sit in the lobby. Ohio law requires to show identification when entering into the retail area where it is double locked from the inside. The law does not require to show proof of identification if you're waiting in the lobby with the person that you came with that is going to purchase the product. I will never recommend this establishment to anyone and will never come back again.

High prices. The service was fine. I usually get my cannabis at a PA medical dispensary. It's…read morecheaper and better selection there.

On the web-site section under category(s) They have no…read morein-stock listing for any category under edibles reading tablets/capsules. Not there but have them ready to sell still. Most Cannabis shops don't even bother having this aspect. They claim that this option is not needed or never suggested that the problem may be fixed. I may go in the future but no-thank-you for me to buy any pills

I have been a loyal customer here since they opened. This was in my opinion the best dispensary in…read moreNE Ohio, fast and friendly service, decent selection, no hassle. For some reason they have started calling up all medical customers first and making any rec customers wait until all med customers are served. I waited for over 15 minutes in line today FROM THE FRONT OF THE LINE as 7 different med patients came in and were immediately served. The line of rec users backed out into the main lobby. I will be taking my future business to someone who values customer service.

I recommend this place to my friends all the time . Super competitive prices based on the area and…read morethis Ohio market as a whole. I mainly buy gram carts and half's their selection is always there they even have a drive through like Burger King ya can't beat it.

Great service guys are great they take the time and help good good great great place is awesomeread more

i used to go here (rise madison) but i recently witnessed a disgusting altercation, and i will…read morenever be giving them my money again! so i ordered ahead, so i could have my medicinal order ready to pickup. when i walked in, there was a line for non medical, all the way to the door. the two people working at the registers were yapping away seemingly oblivious to the line of people annoyingly sighing as this went on. finally! both finished but the girl just walked away! a few minutes later she finally comes back out and starts helping me next, but these people have been here a while, and the old man whos next up voices his complaint. now this is what really boils my piss. the customer has a valid complaint. this girl and her supporting staff all turned on the guy just for complaining!!! not, "oh were sorry, were just busy" striaght up bullying. she stopped working on my order to walk over and start picking at this old guy, firing f bombs and attempting to now take the mans meds he was in the middle of purchasing!!! her:"youre triggering me, so you know what?" and then she begins trying to take back his meds. shes not a real person now, shes a standard reddit mod. and that was all i could take. shes triggered??? she's triggering me!!! i told her to shut up and do her job, because her unprofessional behaviour is triggering me!!!!! im sorry but you dont get to pick on someone and play keep away with their medication, just because they correctly complain about you taking forever chatting with people!!!! his complaint was valid. this girl and the other staff, the blue haired door girl, and the two others behind the counter all chimed in to bully this old man, and then me for calling them on their unprofessionalism. they clearly have no idea how to act professionally. this is not how you treat customers. **also right after this i went right to another dispensary and got a better deal! so thanks you saved me some money despite your unprofessional verbal assault. then they all meetooed me out. turned away my order. needless to say ill never be returning. the fact that your employees antagonize and then turn away patients and customers makes this the worst dispensary i've ever seen. they could have said oh sorry, were just busy in back too, and opened an extra register, de-escalating and got people moving on, but they said eff you and got offended by their own incompetence, doubled down on dumb and started picking on an old man. these folks are just sadistic bullies. its disgusting. its now apparent these people are all cancel culture nutjobs. they'll destroy this like they do everything else. i have popcorn. so dont give these woketards one cent of your money!!!! they are cancel culture sadists and they deserve nothing for thier rotten attitude towards customers and their customers' time. you dont get to bully an old man and hold his meds hostage as a game of "keep away" for your cruel sadistic jollies, and all because he rightfully pointed out that you were failing. folks, never give your money to people who hate you.

If you have never been here you're not going to believe your navigation when it says "turn here." I…read moreignored the advice three times. Unless you know, this place is nightmare to find. Even once you park and get to the door you still have reservations. A WEED DISPENSARY SHOULDN'T REQUIRE MAGELLAN TO FIND IT! That said the guy who helped me was super knowledgeable. I was impressed. Dude's a Bonafied Weedologist PhD.