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Miracle-Ear Center

3.0 (2 reviews)
Closed • Closed

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1 year ago

Great care and customer service. Helpful and friendly very patient with my elderly father....Thank you!!!!

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Marketing D.

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5 years ago

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Atrius Health Plymouth - Plymouth - 10 Cordage Park Circle - PMG Physician Associates

Atrius Health Plymouth

3.2(9 reviews)
7.0 mi

This is a top notch facility with a professional and dedicated staff. And unlike most healthcare…read moreclinics and facilities, there was little waiting involved. Heading our tremendous care was Dr. Kaplan. Dr. Kaplan is extremely knowledgeable, thorough in his work, and a medical professional who listens carefully to his patients, which is exception, not the rule in modern healthcare.

I had an annual physical that I waited a year for. They made me pay a 40$ co pay. That's not a…read morething for an annual physical. It was not with my doctor that I was assigned when I joined the practice, I wish it was as I heard amazing things about her. Instead I got Susan Sullivan. If you want someone to actually listen to your concerns and to care enough to have a conversation with you, do not go to Susan Sullivan. I have family history of melanoma, my mother recently passed. I have a very strange large raised mark on my leg when I tried to show her she immediately, with out moving an inch closer to look at it, she laughed, smirked and said curtly "that's a freckle." It absolutely looks nothing like a freckle. I also wanted to mention sharp chest pains in my chest she kept the smirk on her face and laughed at me again and said that's normal. Again asked no further questions and failed to explain to me how sharp pains in my chest are normal. I told her about a very strange numbing wrist pain that feels paralyzed at times, again she laughed smirked and said that's from sleeping and totally normal. Failed to ask me a single question or look into any of my concerns for even a second further. (I am not a dramatic person and don't even like to go to the doctors for my problems I'd rather just live with them, but here I was trying to do the right thing and let the doctor know how I've been feeling and she treated me like I was stupid for doing that) I feel very un-cared for. I'm 25 years old this was my first physical in years I was kind of excited to speak with a professional about my health, but now I feel like I was treated like a dramatic child being told to drink water to solve their fake illness. Extremely unprofessional. I feel bad for anyone that has to see Susan Sullivan for a visit. She shot me down so bad I just stopped talking, there was more I would have liked for her to check like my hearing, but she made me so uncomfortable by laughing and smirking at me that I just gave up. Please take this review seriously because I've never seen anyone be so heartless careless and soulless like her. They also didn't draw my blood isn't that a normal thing at all physical? They had no idea what was going on the nurses kept asking me if I was all set I had to tell them I needed a tetanus shot and then they told me all set with out me doing my labs. So what did I pay a 40$ co pay for? I didn't get my blood tested and Susan Sullivan didn't listen to any of my health issues, she laughed at me.

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Miracle-Ear Center - audiologist - Updated May 2026

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