1. MinuteClinic at CVS

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MARLBORO, NJ

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MinuteClinic at CVS

5.0 (1 review)
Closed • Closed
Updated a few days ago

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Carbon Health Urgent Care Englishtown

Carbon Health Urgent Care Englishtown

2.6(29 reviews)
4.2 mi

I took my daughter there for knee pain, which turned out to be a sprained knee. She was provided…read morewith a knee brace and crutches. We were in and out of there in under an hour which is pretty amazing. I had to call them a few days later to ask them to send a note to my daughter's school regarding her condition, and they did so right away. I just called them again asking them to fax a note to the nurse stating that she is medically cleared for all activities. They were right on it. I should also mention that I was there myself last August as a result of slipping and falling in a local store. It turned out to be a broken ankle. Again I was in and out in under an hour. Certainly beats the emergency room! They were kind, professional and thorough. It is good to know that I have such a great service so close to home!

I am writing to formally complain about the unacceptable experience I had at the Carbon Health…read moreMarlboro location on December 28, 2025, at 2:10 p.m., regarding a scheduled appointment for my son. I have been using this location since it opened for my family's medical needs, and never before have I been treated so rudely. In this day and age, when appointments and confirmations are handled almost entirely through online tools, this experience was both unacceptable and disheartening. I made the appointment online through Carbon Health and received both an email confirmation and a text message confirming the appointment. Upon arrival at the Marlboro office, I was told by the woman at the front desk that the appointment "did not go through" and that there was no record of my son's appointment in their system. I immediately showed her both the email and text message confirmations as proof. Despite this, I was simply told, "Sorry, we are booked and can't fit you in." I explained that I had followed all proper procedures and arrived with valid confirmation for my son's appointment. She refused to make any effort to help, offered no alternatives, and showed no empathy or concern. The response remained the same: "Sorry, we are booked." I found this interaction extremely upsetting. This was not just an inconvenience--it was a complete failure of customer service and basic human compassion, particularly when dealing with a child's medical appointment. At no point did I feel listened to or supported, and no attempt was made to resolve the issue or even acknowledge the error on Carbon Health's end. I expect better from a healthcare provider. I am requesting a review of this incident, an explanation of how a confirmed appointment could be disregarded, and information on what steps will be taken to prevent this from happening to other families.

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Carbon Health Urgent Care Englishtown
Carbon Health Urgent Care Englishtown
Carbon Health Urgent Care Englishtown - Reception

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MinuteClinic at CVS - walkinclinics - Updated October 2026

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