I went there on Saturday Nov. 22. I'm unsure about which "doctor" I saw but it was a female…read more She had absolutely no bedside manner and hardly looked me in the eye. I felt as if I was bothering her. No empathy whatsoever. I had to go there only because that's where my insurance was a participant. She was horrible and wasn't even sure of what I had and said I should go get x-ray because "maybe" you could have pneumonia. MAYBE?? You don't know? Very unhappy and I will NEVER go back there again. The following day I went to The ER at Hackensack Merdian. No pneumonia as she scared me so much. I have bronchitis and a-fib due to an upper respiratory infection. As I am also a heart patient. SHE NEEDS TO GO BACK TO SCHOOL AND LEARN SOME ETIQUETTE AND MEDICAL NEEDS OF THE ELDERLY.

great staff and the best place for urgent care in Morganville I hurt my finger they did my xray abd…read moreassessed me in less thab an hour

I am here at 5:21 and the door says hours until 6:30, but there is a paper sign that says hours…read moretoday until 6. The office is closed. What is a sickly person to do?

After waiting nearly an hour in an ER with my 3 year old son and his busted open chin, I picked up…read moreand left and drove to Physician's Urgent Care. Thankfully that ER made me wait and get annoyed because it led me here! Staff was very friendly and nice upon arrival and Dr. Jones was great stitching up my son. He was calm, professional and attentive also toward me as an anxious mother watching my son. He was clearly competent, professional and calm. He did a very aesthetic, clean stitch job and I was in an out quickly. Great care, clean environment - would 100% recommend instead of the ER!

Eye tender after a few days. Think it was bruised a bit and was seen by NP Kavita Patel Minute…read moreClinic. Thorough exam and diagnosed bruise left upper eyelid and prescribed an ointment in case there was an infection.. Also gave me instructions on how to treat and checked out my ear while there. Vert professional and did not have to wait long as a non-appointment. BTW when you do that, go back and remember to check-in . Thorough professional and highly recommend to others.

I came here for doctor's notes when I needed work excusals, twice for valid illnesses. They are…read morevery pleasant, answer all of my questions and are very professional. They take my BCBS insurance, so my copay is only $20. They have a cool Influenza machine to see if you're infected, new to me. Until I need something more than some prescribed meds or a note from work, this will be my go-to. Quick, easy and efficient. I have access to free military and occupational clinics, but I'd still rather pay the money here to avoid the hassle of the others, they're that good. PRO TIP: Skip the line and sign up online!

Unfriendly and unhelpful staff. Horrible patient care and beside manner. Wish I could zero stars…read more As a health care worker I know the quality should be better

I usually get sick every time the seasons/ weather changes. It's always a sinus infection or chest…read moreinfection. Before going to sleep I took medicine as I felt something coming on. I woke up in the morning and heading straight to immediate care. I felt like I was in and interrogation room sitting in that office. I can't remember who the doctor was but she was so rude and was making it seem as if I was making up symptoms to get my hands on any type of drugs. She was trying to convince me I wasn't even sick. After a solid 10 minutes of integrating me I told her to check my vitals. Finally she confirmed I had a sinus infection. 25 minutes of being questioned for my own diagnosis to be right. Never again will I step foot inside this place. Tbh I don't even think she was a doctor just a nurse practitioner.

Back out again, another visit, met with quick service, professionalism from both staff and Dr…read more Had a severe back sprain, was seen quickly and professionally treated very professional staff highly recommended

Very un professional front desk. So are the physicians. all…read morethey want is your insurance money and your co-payment. Then ask you to go to an ER at any hospital because they do not treat you if you had a fall from over 5 feet. Ridiculous. You should not accept in the first place if you know that I came for a from 9 feet.

I am writing to formally complain about the unacceptable experience I had at the Carbon Health…read moreMarlboro location on December 28, 2025, at 2:10 p.m., regarding a scheduled appointment for my son. I have been using this location since it opened for my family's medical needs, and never before have I been treated so rudely. In this day and age, when appointments and confirmations are handled almost entirely through online tools, this experience was both unacceptable and disheartening. I made the appointment online through Carbon Health and received both an email confirmation and a text message confirming the appointment. Upon arrival at the Marlboro office, I was told by the woman at the front desk that the appointment "did not go through" and that there was no record of my son's appointment in their system. I immediately showed her both the email and text message confirmations as proof. Despite this, I was simply told, "Sorry, we are booked and can't fit you in." I explained that I had followed all proper procedures and arrived with valid confirmation for my son's appointment. She refused to make any effort to help, offered no alternatives, and showed no empathy or concern. The response remained the same: "Sorry, we are booked." I found this interaction extremely upsetting. This was not just an inconvenience--it was a complete failure of customer service and basic human compassion, particularly when dealing with a child's medical appointment. At no point did I feel listened to or supported, and no attempt was made to resolve the issue or even acknowledge the error on Carbon Health's end. I expect better from a healthcare provider. I am requesting a review of this incident, an explanation of how a confirmed appointment could be disregarded, and information on what steps will be taken to prevent this from happening to other families.

Very sketchy establishment, billing dept enters the wrong codes in an attempt to get more $$ out of…read moreyour insurance then charges your card without any phone calls or reasoning. Don't bother calling to inquire either, "Meesha" is a miserable woman who doesn't like to hear someone speak to her in the same tone she speaks in.

Where should I start. I don't recommend this urgent care. I was there on a Thursday because I was…read moresick they followed up with a phone call on Sunday where I told the individual on the phone I was having ear pain. The individual place me on hold and consulted with a physician who then returned and informed me per the physician I should take Tylenol. I visited Urgent Care again the next day because I was still having ear pain. I was told I need to pay another co-pay. I asked to speak to the manager Wedney Laborde who was not available! They are then worse. They don't care about you they just want your money! My issue is why follow up with people if you don't care about their health. I give this place NO STARS! SCAMMERS!!!!!!!'

I was in to see the doctor yesterday and I advised them I am Allergic to an antibiotic that I…read moreneed Leviquin and they called in the antibiotic that I am allergic to and refuse to send iver a new script to fix it unless I come in to see them again. I just got out of the hospital and this is absurd. I just seen them less than 24 hours ago

Wonderful staff and doctors! I highly recommend this…read morepractice! You will always feel heard and well taken care of

I normally see Alexis the Nurse Practitioner here, and I can't say enough nice things about her!…read moreShe is thorough, takes her time listening to you, and is always very pleasant ! I'm so glad I found such a great provider !

always friendly front desk and phone staff. Dr T was Wonderfull ,clear written/printed explanation…read moreof visit.

Should be a ZERO star -was there today for appointment, annual physical. Five people behind the…read morefront desk could not handle five patients that came in seemingly almost all at once. I signed in and was then ignored; did not acknowledge me did not ask to see my id or insurance card -nothing. Figured I'd wait and see once they get thru the sign in list they'll call me to complete paperwork. I waited 35 minutes. Mind you, you are asked to arrive 30 minutes before appt time, which I arrived 35 minutes before. After waiting 35 minutes, my appointment time came up and I approached the desk to ask if I would be seen by nurse practitioner. I got blank stares and asked who are you and did you sign in? Really ?! I've been a patient with this practice for close to 20 years! Yes -I stated, I signed 35 minutes ago! I have an appointment! More blank looks from staff. Could not care less and then they were flustered. Long story short after waiting another 30 minutes I informed the front desk -"Do I have an appt because I've now been waiting an hour. My appointment was half an hour ago. Also two other patients before me also complained they were left waiting more than 45 minutes before. Totally unprofessional disoriented disorganized staff. Unfriendly and uncaring. If they were overbooked then some indication of the delay should be acknowledged. I wasted half my day, took time off work to get there 35 minutes before my appointment. I walked out without being seen, exasperated after not being acknowledged at all and did not wait any longer to see (not even the doctor) but a nurse practitioner. Very rude and no communication or compassion from any of the front office staff, apparently I was invisible to them. My time is valuable and this office does not seem to be customer oriented at all. Never going back-don't waste your time. They just lost 3 patients. Myself, my husband and my son. Would not recommend, stay away.