This is my go to urgent care whenever I can't get into my family doctor. Usually they get me in…read moreright away with little to not wait. The staff is always extremely friendly and the inside is very organized/clean. The doctors I've seen have always been overall very friendly and knowledgeable. I appreciate that I know that I have an urgent care I can trust and go to. Today I went in for a knee injury after falling/sliding across pavement. Because the top layer of my skin was gone, there was no way to do stitches. But thankfully they were not needed. The staff properly clean, dressed, and wrapped my knees up. I also got a tetanus shot to be safe.

Wow What an awesome Set of Associates Very well Trained…read morewith compassion for there Work I went in on the 16 and Then again on the 20th Cassandra had A Wonderful Spirit and I really Loved Her Vibe as Being in this Field Of work Can be stressful But what I got from those Ladies were nothing short of Great I would Recommend this place to anyone for emergencies or any Medical need you need in A hurry .Thanks Again Cassandra and The Other Yvette I think .Just a check up On A flu.

I like that they have extended their hours. I utilize the clinic more than my primary care…read morephysician. The staff is always nice and polite and they are efficient.

Physical and occupational therapists are top notch. Great team…read moreCould not walk when I arrived there due to Gillian Beret syndrome . Now I am walking and improving daily

Experience with the professional staff is very positive, experience with support staff is suspect…read more The people handling billing cancelled an appointment with PT about two hours before claiming they did not have insurance authorization. We call Florida Blue Cross which had given the authorization days earlier. Call LR back and are told that it does not cover the therapy even though it is listed on the referral; OK, so how long does it take to get approvals -- "immediately" is the answer. OK, so why not make the request this morning and have it done? No answer to that one, they just did not do it and cancelled the appointment instead. Rather incompetent. The silo operation where areas are walled off there makes internal communication clearly inefficient and sometimes spills over to patient inconvenience. I am sure the professional staff does not like it either but they cannot complain. Sloppy. *** LR just called and said we can come it today! We offered earlier to come in given the 'immediate' insurance approvals but they originally declined this. Now, it's OK for them and too late for us to make the original appointment given our distance away. But we could have made it there when we originally called but they declined given the lack of insurance approval that is supposed to be granted 'immediately'. Weird. Clearly they cancel appointments THEN seek the approvals when that can be easily reversed. There is some internal miscommunication at LR resulting in massive inefficiency.

I have a few thoughts.... We took my 9 month old in for a…read morestrange bump on his leg and after waiting an hour to see a doctor for 5 minutes to tell me it was a reaction to a bug bite I was bittersweet. Bitter I wasted my time but sweet because he was okay. I called beforehand to ask what they charge and was told $75. This is only if you pay cash!! Do not give them an insurance card!! After getting a big bill I spoke with billing and they were amazing! They really understood the miscommunication I had been through and I was so appreciative! Always be clear about pricing before you leave!

I came in from a work injury due to steeping on some nails from a pallet. the nails went through my…read moreskin into my toe. is I sit here and wait 4hours he finally comes in looks at my foot as it's bandaged up and tells me to take it off so I do and he picks my food up looks at me and says where's it at? where's the hole? I say I don't didn't have time to look at it as he looks at me and presses hard against the entry hole I pull my fist back as I was about to sock him. my pain has been at a 9 I later found out I had broken my toe the only thing he told me as he sqwheezed my toe he gave me a note and tried to get me out the door as soon as possible. theirs nothing professional about him he's a fake and should have his ID provoked I do not recommend bringing kids nor elderly here at all!!!

My son found this place and I must say I was impressed on arrival. Parking available on point,…read moreoffice appearance clean and organize. Staff friendly and thorough with exam and information. I really was blown away by the atmosphere and greeting postings. This was the ultimate for me. The Spiritual Wholeness Screening Form. I've never seen anything like this before. While I was waiting on the Doctor the computer in the patients room had scriptures of comfort. This is well balance Urgent Care facility to experience compassion concern and care. I would highly recommend Advent Health Centra Care to all who reside in Lakeland Florida.

I was notified by perspective employer to go to Advent Health for pre-employment drug screening. I…read morescheduled it for 6pm and arrived early. Got checked in and its 630 still waiting. I don't require a provider to see me. There's adequate staff but they're just not calling me back. I've worked in the medical field over 30 years and this would have been a very quick office visit. they're not busy. There's no one waiting in the waiting area. Just bad service and lack of trying to get patients taken care of

Been coming here for over 10 years and yet I am treated like a number. Poor customer service at…read morefront desk. I drive 35 minutes to get here and thought my appt was at 9 but was actually 945....of course no symparhy or any extra effort to try and accommodate me to get me in sooner. It was just the lack of any concern or effort on there part to try and help me that pissed me off. They were like you can wait, leave or reschedule. Guess they are too good for the patients. This place has gone down hill over the years...sad.

This medical clinic was a land of promise, competing against the all powerful Watson Clinic. It…read morehas fallen short of goal, despite it's new three-floor facility next to Southgate shopping center. Many offices are also in the shopping center. I found the initial service personable, the billing system better (than WC), and a quicker "get me in" time in the beginning. I have since switched my doctors out of here. Access by phone is horrible, wait time for appointments is just as bad as elsewhere, and there is a lag time between labs and receiving results that is ridiculous. I was on coumadin a while and their procedures were not user friendly, requiring appointments and sticking fingers rather than drawing arm blood with no consistent result reporting. Unfriendly receptionists, two stops for registration (front desk and doctor desk), no pictures on the walls indicating 'warmth' and a dirty Urgent Care round out my view of this place. I'll keep searching for personal medical care.....

540A is a Horrible location for urgent care. You can't get a hold of anyone. They don't answer the…read morephone. Even though when you arrive they are fully staffed and several people at front desk. Not sure why they can't answer the phone? Nonetheless the Dr never called in the prescription and I could not get a hold of anyone to get the prescription. Doctors don't take any calls after hours so they are not on call. I wouldn't recommend this location. There is no sense of urgency Or care. After my experience, I won't go back.

The best express/urgent care clinic experience I have ever had! Unfortunately, my son was injured…read moreat a lacrosse practice in Auburndale The closest urgent care clinics were in Lakeland so off we went. I figured an urgent care at a hospital was a pretty good bet and I was right. When you drive up to the Watson Clinic complex it's pretty impressive. The Express Clinic has its own entrance next to the hospital. Everyone we encountered from the security guard up to the doctor were super nice and helpful. After completing the paperwork we were taken in immediately. After a nurse took my son's vitals, Dr. Band came right in. He was wonderful with 14 year old and sent us off to get X-rays. The x-rays were also done immediately. Dr. Band came back and showed us the X-rays. It confirmed a broken thumb. The hand was wrapped, put in a sling, and off we went. Yes, the injury was not severe, but we got what we wanted (an x-ray, diagnosis, and wrap) very quickly. The staff could not have been nicer and more professional. I was told our insurance would be not even be billed as an urgent care visit but as a regular doctor's office visit. Hopefully, this is the case. Loved this express clinic, but hopefully, we will not have a need to go back there!

So happy they are updating things to Epic. For young people this is user friendly, but for seniors…read morethey definitely need someone to walk them through this

This review serves as a warning to anyone considering using Watson Clinic--avoid them if possible…read more In my experience, the organization has poor follow-up, is highly disorganized, lacks coordination between departments, and appears primarily focused on generating revenue. Here is my experience in detail: I initially visited the dermatology office near the main campus to have several moles removed. The first doctor I saw indicated that the removals would need to be done over multiple visits. During the first session, four moles were removed, but the doctor declined to remove more and referred me to a senior dermatologist--resulting in an additional copay. The senior dermatologist removed additional moles but then referred me to a plastic surgeon for the remaining ones--again introducing another specialist visit and copay. I was told that the plastic surgeon would be able to evaluate and remove the remaining moles in a single visit. However, when I arrived at the plastic surgeon's office in Highlands, I was informed that my appointment was only for a consultation. I explained what I had been told, but the doctor stated that he requires an initial visit to evaluate and take photos before proceeding. This directly contradicted the expectations set by the dermatology department, suggesting a strong lack of coordination within the organization. In my view, the dermatologist could have taken the necessary photos and coordinated with the surgeon in advance, allowing for insurance pre-approval and a more efficient, cost-effective process. Instead, I was told the process would require four visits: two procedures (removing two moles per visit) and two follow-up visits for stitch removal--resulting in approximately $300 in additional copays. I questioned why all procedures could not be completed in one visit, but the response was simply, "That's not how I do things." After photos were taken, I left without scheduling further treatment. The situation worsened when I later received a call from scheduling. When I asked whether the photos had been submitted to insurance, I was told they would not be submitted until another appointment was scheduled. I also learned there was a $250 cancellation fee for appointments canceled with less than seven days' notice. I requested that no appointment be scheduled until insurance coverage and costs were clarified, so I could make an informed decision. At that point, the scheduler became rude, stating, "Clearly you have an issue setting an appointment--you can just call back when you're ready," and then hung up. Based on this experience, it seems that Watson Clinic prioritizes revenue over patient care, communication, and transparency. Unfortunately, this has not been an isolated incident, as I have had similar experiences with other departments, including cardiology. I recommend that others carefully consider alternative providers to avoid similar frustrations.

This clinic was great! This was out of town for me, and I knew I would need to see an out of…read morenetwork provider, and this place made it very affordable to get seen quickly. The facility was very clean and Miss Julie was very kind and listened to my concerns. 10/10 would recommend.