Wow What an awesome Set of Associates Very well Trained…read morewith compassion for there Work I went in on the 16 and Then again on the 20th Cassandra had A Wonderful Spirit and I really Loved Her Vibe as Being in this Field Of work Can be stressful But what I got from those Ladies were nothing short of Great I would Recommend this place to anyone for emergencies or any Medical need you need in A hurry .Thanks Again Cassandra and The Other Yvette I think .Just a check up On A flu.

We had previously have gone to Sunshine Urgent Care Walk-in Clinic two years prior, and we decided…read moreto come again for another medical appointment. However, the second time coming in would be our last time. It was an absolutely awful experience right from the start. The lady in the front desk was super rude and had an unprofessional attitude towards my family and me. As we waited in the waiting room, my name was called and I wanted my family to come with me. The nurse said, "No one is allowed to accompany him." The nurse was very rude and had a chip on her shoulder. By Florida law, one can bring in a family member to accompany them to a medical room. To not bring up tension, I listened to the mean nurse. My rights were violated and I was so uncomfortable with the walk-in medical appointment. Please, do not come to Sunshine Urgent Walk-in Clinic. No star, they did not respect my family or my rights .Thank you for taking the time to read this negative review.

I like that they have extended their hours. I utilize the clinic more than my primary care…read morephysician. The staff is always nice and polite and they are efficient.

Physical and occupational therapists are top notch. Great team…read moreCould not walk when I arrived there due to Gillian Beret syndrome . Now I am walking and improving daily

Experience with the professional staff is very positive, experience with support staff is suspect…read more The people handling billing cancelled an appointment with PT about two hours before claiming they did not have insurance authorization. We call Florida Blue Cross which had given the authorization days earlier. Call LR back and are told that it does not cover the therapy even though it is listed on the referral; OK, so how long does it take to get approvals -- "immediately" is the answer. OK, so why not make the request this morning and have it done? No answer to that one, they just did not do it and cancelled the appointment instead. Rather incompetent. The silo operation where areas are walled off there makes internal communication clearly inefficient and sometimes spills over to patient inconvenience. I am sure the professional staff does not like it either but they cannot complain. Sloppy. *** LR just called and said we can come it today! We offered earlier to come in given the 'immediate' insurance approvals but they originally declined this. Now, it's OK for them and too late for us to make the original appointment given our distance away. But we could have made it there when we originally called but they declined given the lack of insurance approval that is supposed to be granted 'immediately'. Weird. Clearly they cancel appointments THEN seek the approvals when that can be easily reversed. There is some internal miscommunication at LR resulting in massive inefficiency.

I have a few thoughts.... We took my 9 month old in for a…read morestrange bump on his leg and after waiting an hour to see a doctor for 5 minutes to tell me it was a reaction to a bug bite I was bittersweet. Bitter I wasted my time but sweet because he was okay. I called beforehand to ask what they charge and was told $75. This is only if you pay cash!! Do not give them an insurance card!! After getting a big bill I spoke with billing and they were amazing! They really understood the miscommunication I had been through and I was so appreciative! Always be clear about pricing before you leave!

I brought my child here and I left so mad and irritated. The 2 people who saw my daughter made me…read morefeel degraded as a mother. Questioning me as if I was in an interrogation room at the police station. Instead of focusing on what I brought her in for they questioned bug bites. BUG BITES as if children don't play outside and we don't live in Florida. They talked to me in a demeaning manner and I felt extremely disrespected. I do not recommend this place, we will never ever be back. Save your time, save your money, and go elsewhere. It's so sad that I took my child to a place where we are supposed to feel comfortable and cared for and I walked out feeling degraded and sad. Literally cried walking out due to these people. Never again in my life will I put my child in a spot where I don't feel as if she's receiving the care she so deserves.

I was notified by perspective employer to go to Advent Health for pre-employment drug screening. I…read morescheduled it for 6pm and arrived early. Got checked in and its 630 still waiting. I don't require a provider to see me. There's adequate staff but they're just not calling me back. I've worked in the medical field over 30 years and this would have been a very quick office visit. they're not busy. There's no one waiting in the waiting area. Just bad service and lack of trying to get patients taken care of

Was told at the desk my insurance would cover the urgent care visit and I got a bill for the…read moreremainder $229 after I paid $100 copay. Nurse practitioner was young but very nice and gave me what I needed. Just go to Owl Now in South Lakeland if you need help and have no insurance, they only charge $100 for self pay. This place is $330 for self pay before you even get any tests done.

Been coming here for over 10 years and yet I am treated like a number. Poor customer service at…read morefront desk. I drive 35 minutes to get here and thought my appt was at 9 but was actually 945....of course no symparhy or any extra effort to try and accommodate me to get me in sooner. It was just the lack of any concern or effort on there part to try and help me that pissed me off. They were like you can wait, leave or reschedule. Guess they are too good for the patients. This place has gone down hill over the years...sad.

This medical clinic was a land of promise, competing against the all powerful Watson Clinic. It…read morehas fallen short of goal, despite it's new three-floor facility next to Southgate shopping center. Many offices are also in the shopping center. I found the initial service personable, the billing system better (than WC), and a quicker "get me in" time in the beginning. I have since switched my doctors out of here. Access by phone is horrible, wait time for appointments is just as bad as elsewhere, and there is a lag time between labs and receiving results that is ridiculous. I was on coumadin a while and their procedures were not user friendly, requiring appointments and sticking fingers rather than drawing arm blood with no consistent result reporting. Unfriendly receptionists, two stops for registration (front desk and doctor desk), no pictures on the walls indicating 'warmth' and a dirty Urgent Care round out my view of this place. I'll keep searching for personal medical care.....

540A is a Horrible location for urgent care. You can't get a hold of anyone. They don't answer the…read morephone. Even though when you arrive they are fully staffed and several people at front desk. Not sure why they can't answer the phone? Nonetheless the Dr never called in the prescription and I could not get a hold of anyone to get the prescription. Doctors don't take any calls after hours so they are not on call. I wouldn't recommend this location. There is no sense of urgency Or care. After my experience, I won't go back.

The best express/urgent care clinic experience I have ever had! Unfortunately, my son was injured…read moreat a lacrosse practice in Auburndale The closest urgent care clinics were in Lakeland so off we went. I figured an urgent care at a hospital was a pretty good bet and I was right. When you drive up to the Watson Clinic complex it's pretty impressive. The Express Clinic has its own entrance next to the hospital. Everyone we encountered from the security guard up to the doctor were super nice and helpful. After completing the paperwork we were taken in immediately. After a nurse took my son's vitals, Dr. Band came right in. He was wonderful with 14 year old and sent us off to get X-rays. The x-rays were also done immediately. Dr. Band came back and showed us the X-rays. It confirmed a broken thumb. The hand was wrapped, put in a sling, and off we went. Yes, the injury was not severe, but we got what we wanted (an x-ray, diagnosis, and wrap) very quickly. The staff could not have been nicer and more professional. I was told our insurance would be not even be billed as an urgent care visit but as a regular doctor's office visit. Hopefully, this is the case. Loved this express clinic, but hopefully, we will not have a need to go back there!

This review serves as a warning to anyone considering using Watson Clinic--avoid them if possible…read more In my experience, the organization has poor follow-up, is highly disorganized, lacks coordination between departments, and appears primarily focused on generating revenue. Here is my experience in detail: I initially visited the dermatology office near the main campus to have several moles removed. The first doctor I saw indicated that the removals would need to be done over multiple visits. During the first session, four moles were removed, but the doctor declined to remove more and referred me to a senior dermatologist--resulting in an additional copay. The senior dermatologist removed additional moles but then referred me to a plastic surgeon for the remaining ones--again introducing another specialist visit and copay. I was told that the plastic surgeon would be able to evaluate and remove the remaining moles in a single visit. However, when I arrived at the plastic surgeon's office in Highlands, I was informed that my appointment was only for a consultation. I explained what I had been told, but the doctor stated that he requires an initial visit to evaluate and take photos before proceeding. This directly contradicted the expectations set by the dermatology department, suggesting a strong lack of coordination within the organization. In my view, the dermatologist could have taken the necessary photos and coordinated with the surgeon in advance, allowing for insurance pre-approval and a more efficient, cost-effective process. Instead, I was told the process would require four visits: two procedures (removing two moles per visit) and two follow-up visits for stitch removal--resulting in approximately $300 in additional copays. I questioned why all procedures could not be completed in one visit, but the response was simply, "That's not how I do things." After photos were taken, I left without scheduling further treatment. The situation worsened when I later received a call from scheduling. When I asked whether the photos had been submitted to insurance, I was told they would not be submitted until another appointment was scheduled. I also learned there was a $250 cancellation fee for appointments canceled with less than seven days' notice. I requested that no appointment be scheduled until insurance coverage and costs were clarified, so I could make an informed decision. At that point, the scheduler became rude, stating, "Clearly you have an issue setting an appointment--you can just call back when you're ready," and then hung up. Based on this experience, it seems that Watson Clinic prioritizes revenue over patient care, communication, and transparency. Unfortunately, this has not been an isolated incident, as I have had similar experiences with other departments, including cardiology. I recommend that others carefully consider alternative providers to avoid similar frustrations.

Need a referral? Like in the near future? Forget about it. Not unusual for a referral to be be 6…read moremonths out or more. Like all things Watson, the Administration is totally uninterested in patient experience - they leave that to the physicians.

This clinic was great! This was out of town for me, and I knew I would need to see an out of…read morenetwork provider, and this place made it very affordable to get seen quickly. The facility was very clean and Miss Julie was very kind and listened to my concerns. 10/10 would recommend.

Great care on a Sunday! Like a small hospital. Very caring, polite, efficient and super cleanread more

I called and asked how much a self pay urgent care visit would be. They stated it would be $124 to…read moresee the doctor and it would be additional if any X-rays or exams were done. All the doctor did was see me for less than 5 minutes and write me a prescription. I got an invoice for an additional $106 because writing a prescription isn't "part of the visit". So Watson clinic is advertising that urgent care is $124 self pay but then you get hit with almost double that after the fact. It's just dishonest representation of pricing. Great service, just bait and switch pricing.