Their phone / appointment staff are some of the rudest, least helpful people I've ever heard of…read more If you can go there in person and avoid calling them, go for it (the staff in the actual location that treat/help you in person are great, luckily) - but avoid getting on the phone with them at all costs. My wife has a foot fracture and was trying to schedule a follow-up appointment for a specialist, that the CityMD Urgent Care set up for her initially. She called them today to ask if she could be given an appointment a bit closer to home for us than what they'd initially set up - and was told that there might be another option in Queens. We asked for the address of said place in Queens. Kinda important, since we're dealing with a foot fracture and can't move around super easily. At least the block or thereabouts. The lady on the phone flat out REFUSED to give us the address, despite being asked THREE TIMES "please let us know what the address of this place is, so we can see how to get there". Every time she'd avoid giving us a straight answer, almost aggressively. Somehow, someway, the person on the phone simply would not provide a geographical location/address - and doubled-down by telling my wife "if you don't make a decision now, and if you have to cancel the appointment, you'll be in trouble later". We'd completely understand if there were some rule or regulation keeping her from giving us a street address - but she never mentioned anything along those lines. She simply tried to be as unhelpful and rude as possible. Absolute sham of a service, almost malicious incompetence on display. Hope other CityMDs have better staff.

Took my daughter here. The care was good and the doctor friendly. The ladies in the front office…read moreare also the nurses, so it makes for an interesting visit. I would return....but not if I had to wait. Lobby is very small and uncomfortable.

I was very surprised by the negative reviews, as our experiences at this location have consistently…read morebeen positive. A few years ago, we brought my son in and the staff quickly recognized that he had pneumonia. They were thorough, attentive, and would not allow us to leave until they arranged a transfer to Elmhurst ER, which I truly appreciated. During what was a very stressful and scary situation as a parent, they took the time to explain everything clearly and made my son feel calm, safe, and comfortable. On another visit with my youngest child, we again received excellent care. The staff was kind, patient, and reassuring, and we never felt rushed. This location is also never busier than expected, and the registration process is always quick and efficient, which makes a big difference when you're there with a sick child. Overall, we've felt well cared for each time and wouldn't hesitate to return.

I just went to this place and Honestly speaking This place isn't equipped to handle Alot of…read morethings... So the only thing they can do is refer you to the hospital... Duh??? Could have done that from The start.. They immediately charged your insurance with the referral And haven't done anything But send you somewhere else.. Terrible service And lots of false advertising.. everything they say is done on the premises is actually a referral to the hospital...Not Worth the waste of time and money..

Always have a pleasant experience here. Have come here in the past for bronchitis…read more Most recently came for a covid test. Online registration was quick and easy and the best was being able to make an appointment online for same day testing. I still waited about 20 minutes but it beats waiting for hours. Would definitely return here.

a friend of mine recommended statcare because they take appointments. i did like that i was in and…read moreout of there in less than 5 min. HOWEVER its all kind of pointless when you dont get any results at all. i first went for my rapid and pcr test on 12/28 and only received my rapid results within 30 min. today is 1/7 (10 days) and i still have not received my pcr results. i made an appointment for yesterday 1/6 for my rapid and pcr again (because i'm traveling next week). and they said i should expect my rapid results in 30 min in my portal account. it is now the following day and i still see nothing new in my portal account. i would not recommend this place for rapid/pcr testing unless you want to get tickled in the nose with no results.

I just visited this spot today. I have to say the ladies at the front desk were so friendly. Yes,…read morethey had warm welcoming vibes and yes, they definitely each deserve a raise. Reason for my visit: I may have broken my middle finger (yes out of all fingers to possibly break). Now, I dance and write super slowly. I slammed it into a hard chair, and finally feeling the pain of the hit now, so I walked in around 10:30 AM. How was the process? I filled out 3 forms submitted my ID, insurance, and waited about 15 minutes (maybe less? pain changes time feel (that could have been a made up word). I walked in to have a diagnosis from a kind P.A. named Rodrick and had the help of a couple of wonderful nurses. Then, I was sent to get an X Ray at Lennox Hill Radiology. Very quick and responsive. I would highly recommend this spot if you need urgent care.

re: MYDOC location 116-20 Queens Blvd - Walk in medical…read more Bad experience with medical assistant thereat. I am disabled in motor chair. Went for urine test. She refused to assist me in any way. Open a door, hand the sample to her, etc. Never made eye contact with me even when doing the workup for the doctor.

I took my son in for his check-up and they gave him a thorough exam--nothing was missed! He was due…read morefor his 4-year shots, and they made sure to keep things as comfortable as possible for him. He handled the shots like a champ, and we celebrated with some treats for being such a good boy!

Q-care does what most others cannot. I am very impressed with the level of care and compassion they…read morehave shown. I recommend their services to everyone in need. Fast, uncomplicated, and accurate as well.

I just called office multiple times and make sure about hrs. Are they really open till midnight?…read more1st and 2nd calls, someone picked up the phone and hung up. 3rd time, a man said "hello" then hung up again. 4th time and 5th time, it went straight to the voice messages. I didn't leave any messages. I doubt it, if they check this call or not. I'm lot sure why they did that, because I called close to midnight?! But if so, they should assist me to say "yes, we're open absolutely till midnight :) " Since I didn't find any info, one star.

I had a very good urgent care experience here on a Saturday night. I was able to schedule an…read moreappointment online within the hour, I parked right in front (pretty lucky), and we got seen very fast. We were in and out in less than an hour. The space is clean, and the people working here were nice and efficient. The nurse was particularly great with my toddler. There wasn't any toilet paper left in the bathroom, and the tap credit card machine wasn't working. Little inconveniences. Their online interface pre- and post-appointment are top notch.

When CityMD first came onto the scene a dozen years ago or so, it was a game changer. Urgent care…read morefacilities were available all throughout Astoria, but the idea of a big brand in a spacious, new facility became an easy option for many folks needing check-ups. Most of my experiences at this location have been smooth and straightforward, which is more than I can say about similar clinics. They offer a range of services here from physicals to vaccinations and even medical tests such as lab screenings and x-rays. Women's health, pediatric care, and occupational medicine are all areas of their specialty. They've done a good job at maintaining the place, which is impressive given how many folks they see on a daily basis. The only time I've ever seen it crazy here was during the pandemic. Lines out the door for COVID testing and despite social distancing, it felt like there were endless heaps of people. If there was any blemish, it may be the people behind the desk. Pharmacy prescription issues to semi-standoff'ish behavior have been a drag, but save for the actual medical staff who work for keeping the experiences otherwise relatively stress free.

With regret I must update my review and chalk it up broken process. Took a test a few days ago…read more)hour wait) in which I needed to return for the results (doc and nurse were fantastic). What they didn't explain, was that when I was supposed to return for the results the process begins again. Literally the whole process of forms and waiting. Took over 1.5 hours and they still didn't see me for the results. I suppose they do this for double-billing as a second visit. I'll monitor and revert in the meantime, my family and I are done coming here. I'm the meantime, the wait room is packed with people with all sorts of ailments and I'm questioning whether there's proper ventilation. Too bad the facility had great promise.

Fast & efficient. The team in front were helpful & pleasant!…read more I appreciate that because I'm always in a rush & they were very good with timing! Friendly & relaxed

We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

I am truly grateful to have Dr. Punyadech as my physician. He is an exceptional doctor who…read moregenuinely cares about his patients. From the very beginning, he has always taken the time to listen carefully, understand my concerns, and provide thoughtful guidance with great attention to every detail. What stands out the most is his kindness, compassion, and dedication. He consistently goes above and beyond to support his patients in every possible way, making sure they feel heard, cared for, and safe. His warm and reassuring presence makes a significant difference, especially during difficult times. Dr. Punyadech is not only highly professional and knowledgeable, but also a truly kind-hearted and generous person. It is rare to find a physician who combines medical excellence with such genuine empathy and humanity. I feel very fortunate and thankful that he is taking care of me and my entire family. Having a wonderful physician like him gives us great peace of mind. He is, without a doubt, a genuinely nice and caring person, and I highly recommend him to anyone looking for a doctor who truly puts patients first. JS

Nice, caring for the patient, and he is a great doctor ‍, good service, friendly. The pace was easy…read moreto go to.