I didn't know what to expect, as I was referred to the Southlake location even with this one being…read moreclose to my home and work. My initial visit was to the Southlake location. Sure wish they would have had a YELP page before I took that long drive. I was worried that this location would not be up to par. BOY WAS I WRONG. They were efficient, professional, clean, responsive, attentive, and the location was ideal. EXCELLENT SERVICE. EXCELLENT LOCATION.

My visit was awesome! People were kind, friendly and professional. I'll be back! The check in…read moresystem was unique and efficient.

Picture this, day before Christmas Eve and you develop a cough so severe it wakes you up at night…read more I generally hate urgent care because the cost is astronomical but my primary care Dr. was booked until mid January so I had no choice. I made a same day appointment on the app. Arrived, filled out a few forms and was seen about 20 minutes later. The nurse practitioner was kind, funny and very informative. Four prescriptions later and I'm out. I didn't have to pay anything and I'm guessing it's because of their partnership with my doctor's hospital Baylor Scott White. Six days later and I'm feeling 100% better.

Asked twice whether medicare and supplement accepted (previous patient, YES they accepted both 6…read moremonths ago). I noticed a large yellow X through insurance on the paper forms I requested (I will not sign pages of medical documents on my cell phone). They said, after 45 minutes we do NOT accept medicare supplements anymore. Big waste of time when I needed an Xray

When I arrived for routine blood work, the front end staff were very courteous. I filled out a…read morecouple of forms. The prices are listed on the monitor in the lobby. They even list prices on vaccinations and lab work. No hidden fees. Nurse was very nice and friendly. She drew my blood, no problem. I was seen by the NP Diane. Super nice lady. Very informative and helpful. She sent my RXs directly to my local Walmart Pharmacy and told me she would call me in a few days with my results. The front end staff was super nice at check out and even gave me a quote for my husband to come in for a yearly exam. Very reasonable priced quote as well. I will definately return here when I have to. Maybe to update my vaccines.

I was tempted to give this place a 5 star review, but witheld one star because it does have…read more...oddities. I am thankful for this clinic. As a student without insurance, and all the prices are on the wall, YOU KNOW WHAT YOU WILL PAY! No hidden fees, no guessing, no bs on the $40 doc visit. Generally, you'll require more lab work (which is usually around $8-$16 a test) and they cooperate well with the pharmacy within the store. The "oddities" are the not so outgoing staff. When you get there, even if you have an appointment, check in. They will seem rude, but I usually just chalk it up to them being busy. It seems like the phone is always ringing or a guest is complaining to them (often unnecessarily). I imagine it gets tiring to them because usually it is not the employees fault. My advice - Make an appointment by calling or online, and expect a variance of about 15 minutes or so. This place is pretty busy, but Dr. Liz is awesome , and all at a great price!

Don't go to this clinic if you have a worker compensation injury it's look like they only care…read moreabout the money not the patient. Also they don't know how to fill the form DWC073 the work status report and they will stress you more that your already are from the injury. Also you would see a NP every time you go for the follow up and she will decide what to do because they are on a lack of communication from each others even if they don't know what you really have. Really bad service plus they don't even have Spanish speakers or other languages that will help people understand their rights. They go just by what the insurance say and want , no the patient that is dealing with a work injury they don't care at all.

Went there to get my toe/foot/leg checked out because it felt like I constantly had someone…read morestanding on it for the past 3 weeks. I've had numbness/tingling/achy pain. I expressed that to her and she told me it was my lack of vitamin D and to not take CBD (which I used for the pain). She then sent me on my way...I'm in a lot of pain. It felt like she didn't really care. Coincidentally, they were closing 30 minutes later.

Waited with a friend who had to go here after getting injured at work…read more Ease of online check-in/appointment scheduling - but the estimated wait time is way off & continued to be weight off. Twenty minutes was almost three hours. Front desk & healthcare providers were wonderful. The girl the desk was SO patient & helpful with everyone that came through, it was just her & she rocked it... trust me, there were some needy people. Physicians were very personable & helpful. Overall it's pretty clean, but people are messy. The water station was a bit meh. When we came in someone had even left their cup of water on the floor beside the chair & another on the table. I think with how busy they are the staff doesn't get to check on the lobby, maybe add another trashcan... or a larger one. The clinic wasn't dirty but a few lazy people who can't throw stuff away affect the appearance. Hand sanitizer, safety precautions (used pens, new pens etc) & such are put in place. A+ on those things!

Basically no help at all, lying about what insurance they provide service for, not very…read more helpful in general, will not be back here, would rather die

I went tonight at 8:28 for an active bleeding finger that would not stop. The lady asked if I had…read morebeen there before, I said no, she turned me away. Walgreens remedies didn't help.

Wait. Wait. Wait...seems like only one Dr. is working considering the wait time. We didn't have an…read moreappointment so can't gripe too much. However, still, waiting going on 2 hrs. Someone keeps walking by and looking at the chart but they never make it inside the room.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

At this facility, they are equipped to take care of you in case of emergency…read more When we received care here, the staff were courteous and professional. They put forth effort to treat us fairly, long after our visits. I only wish they were able to get in-network with major healthcare providers. As I write this review, their website provides this information: "TotalCare Emergency Room is an out-of-network provider for all health benefit plans; however, state and federal laws require insurance companies to process a patient's ER visit at the in-network level and guarantee coverage in a true emergency." "... Medicare/Medicaid/TRICARE? Unfortunately, no. Freestanding Emergency Medical Care Facilities such as TotalCare ER cannot participate in federal government programs ..."

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

Straight up trash. Long wait and messy office. Went because my fiancée back side was hurting, the…read morelady did not even know what she was doing. She said it was kidney stone then proceeded to give him a prostate examination, then she kept repeating herself about his urine burning she would touch herself. Like LITERALLY. I understand if she's having trouble explaining but she did not have to keep touching herself and then touch him anywhere after that. They misdiagnosed him, he went 3 times before we found out that he had a UTI. I went later and I'm not sure why I did. They had all of my information out on the check in area for everyone to see. They had me waiting for more than an hour to not even give me the first time patient form. The girl with the curly hair was rude and I feel like she didn't even know what she was doing. She also didn't look like she wanted to be there. Like seriously, even Mission Arlingtons clinic is cleaner and better than this clinic.

The office is gross, clearly unorganized establishment. Wait time is insane. They don't great you…read moreor none of that friendly stuff. The MA didn't even wear gloves when he drew my blood! Very getto, do not recommend.

Dr. Wilkerson is an outstanding doctor. She is personable and takes your concerns seriously. I went…read morein today with a potentially serious situation. She called in a favor with a nearby vein clinic and they saw me immediately. My condition will resolve over time, and I have peace of mind. Thank you Dr.! RJ- Arlington

The staff were very friendly, and Mrs. Wilkerson was very nice and helpful to me. She did…read moreeverything I ask of her and more.