I didn't know what to expect, as I was referred to the Southlake location even with this one being…read moreclose to my home and work. My initial visit was to the Southlake location. Sure wish they would have had a YELP page before I took that long drive. I was worried that this location would not be up to par. BOY WAS I WRONG. They were efficient, professional, clean, responsive, attentive, and the location was ideal. EXCELLENT SERVICE. EXCELLENT LOCATION.

I made my appointment on line and was seen when I arrived. Everyone there was kind, informative,…read moreextremely knowledgeable in every way. They diagnosed my sickness and sent my prescription to our Kroger pharmacy. We picked it up within an hour. I'm very pleased with this place and their quick response.

Asked twice whether medicare and supplement accepted (previous patient, YES they accepted both 6…read moremonths ago). I noticed a large yellow X through insurance on the paper forms I requested (I will not sign pages of medical documents on my cell phone). They said, after 45 minutes we do NOT accept medicare supplements anymore. Big waste of time when I needed an Xray

Picture this, day before Christmas Eve and you develop a cough so severe it wakes you up at night…read more I generally hate urgent care because the cost is astronomical but my primary care Dr. was booked until mid January so I had no choice. I made a same day appointment on the app. Arrived, filled out a few forms and was seen about 20 minutes later. The nurse practitioner was kind, funny and very informative. Four prescriptions later and I'm out. I didn't have to pay anything and I'm guessing it's because of their partnership with my doctor's hospital Baylor Scott White. Six days later and I'm feeling 100% better.

When I arrived for routine blood work, the front end staff were very courteous. I filled out a…read morecouple of forms. The prices are listed on the monitor in the lobby. They even list prices on vaccinations and lab work. No hidden fees. Nurse was very nice and friendly. She drew my blood, no problem. I was seen by the NP Diane. Super nice lady. Very informative and helpful. She sent my RXs directly to my local Walmart Pharmacy and told me she would call me in a few days with my results. The front end staff was super nice at check out and even gave me a quote for my husband to come in for a yearly exam. Very reasonable priced quote as well. I will definately return here when I have to. Maybe to update my vaccines.

I was tempted to give this place a 5 star review, but witheld one star because it does have…read more...oddities. I am thankful for this clinic. As a student without insurance, and all the prices are on the wall, YOU KNOW WHAT YOU WILL PAY! No hidden fees, no guessing, no bs on the $40 doc visit. Generally, you'll require more lab work (which is usually around $8-$16 a test) and they cooperate well with the pharmacy within the store. The "oddities" are the not so outgoing staff. When you get there, even if you have an appointment, check in. They will seem rude, but I usually just chalk it up to them being busy. It seems like the phone is always ringing or a guest is complaining to them (often unnecessarily). I imagine it gets tiring to them because usually it is not the employees fault. My advice - Make an appointment by calling or online, and expect a variance of about 15 minutes or so. This place is pretty busy, but Dr. Liz is awesome , and all at a great price!

I will always recommend this cooper street in arlington location to anyone needing non emergent…read moremedical help. I come to this location every time im ill and the experience is always above par. The staff are friendly, professional, and great listeners. The check in process is over the phone and thorough. The building is spotless. Im always in and out VERY quickly. Regardless of my ailment or injury, I'm always glad that I chose Med Express as opposed to an emergency room or care now.

Went there to get my toe/foot/leg checked out because it felt like I constantly had someone…read morestanding on it for the past 3 weeks. I've had numbness/tingling/achy pain. I expressed that to her and she told me it was my lack of vitamin D and to not take CBD (which I used for the pain). She then sent me on my way...I'm in a lot of pain. It felt like she didn't really care. Coincidentally, they were closing 30 minutes later.

Waited with a friend who had to go here after getting injured at work…read more Ease of online check-in/appointment scheduling - but the estimated wait time is way off & continued to be weight off. Twenty minutes was almost three hours. Front desk & healthcare providers were wonderful. The girl the desk was SO patient & helpful with everyone that came through, it was just her & she rocked it... trust me, there were some needy people. Physicians were very personable & helpful. Overall it's pretty clean, but people are messy. The water station was a bit meh. When we came in someone had even left their cup of water on the floor beside the chair & another on the table. I think with how busy they are the staff doesn't get to check on the lobby, maybe add another trashcan... or a larger one. The clinic wasn't dirty but a few lazy people who can't throw stuff away affect the appearance. Hand sanitizer, safety precautions (used pens, new pens etc) & such are put in place. A+ on those things!

Basically no help at all, lying about what insurance they provide service for, not very…read more helpful in general, will not be back here, would rather die

Extremely disappointed with our experience at Urgent Care of Texas on S. Cooper St., especially…read morewith how we were treated while trying to get care for a Veteran. The clinic advertises that it is open until 9:00 PM. We called around 8:20 PM to let them know we were on our way for an urgent medical issue. I spoke directly with the doctor, who told me they normally don't see patients after 8:30. I explained that we would arrive right around 8:30 and specifically asked if he would still see us. He agreed and told us to come in. We arrived only minutes later, exactly as discussed, only for the front desk staff to tell us that the doctor had "stepped out". This was incredibly frustrating and unacceptable considering we had called ahead specifically to avoid this situation and were personally told by the doctor to come in. If you are going to stop accepting patients at 8:30, that should be clearly communicated, especially when your posted closing time is 9:00 PM. More importantly, don't tell a patient with an urgent medical concern to come in and then leave before they arrive. As a Veteran seeking care through the VA Community Care network, this experience was particularly disappointing. Veterans deserve reliable, respectful care, and no patient should be told to come in for treatment only to arrive and discover the provider has left. Based on our experience, I cannot recommend this location to other Veterans. We left without receiving the care we were explicitly told would be provided.

I went tonight at 8:28 for an active bleeding finger that would not stop. The lady asked if I had…read morebeen there before, I said no, she turned me away. Walgreens remedies didn't help.

To the Facility Administrator and Chief Medical Officer of Total Care ER:…read more I am writing to formally document a reprehensible lapse in basic medical ethics, patient safety, and professional conduct that occurred at your facility on September 28, 2026. It is frankly baffling that an institution capable of employing exemplary practitioners like Dr. Lee, RN Carisse, RN Yamil, and front desk Nia--who treated me with commendable compassion and competence on September 25--also harbors staff whose behavior borders on medical negligence and physical battery. Following the explicit instructions on my discharge paperwork, I returned to your emergency room to seek relief for severe, persisting symptoms, including chest pain and respiratory distress. Instead of receiving clinical intervention, I was subjected to the hostile, aggressively dismissive treatment of an older white female nurse, identifiable as either RN Teresa or RN Michell. Knowing full well the severity of my distress, this individual did not merely examine me; she manhandled me. Her inexplicable and violent forcing of my hospital bed into a fully upright position was not an act of care--it was an act of aggression. This reckless physical handling triggered agonizing, breath-catching chest cramps, immediately escalating my pain levels to an excruciating degree. When I physically reeled from the sudden agony she caused, she had the audacity to demand that I settle down and that she wasnt rude when I told her she was plainly rude. Her vitriolic demeanor and utter disregard for my well-being as a minority patient were palpable from the moment she entered the room. It is a damning indictment of your facility's culture when a medical professional is permitted to weaponize her authority, treating a patient of color with such undisguised contempt and cruelty. Feeling entirely unsafe and unwilling to entrust my life to a practitioner who actively inflicted harm, I was forced to abandon my treatment and leave the facility. To compound this disgrace, when I returned briefly to request the names of the staff involved, your front desk receptionist met me with a self-satisfied smirk as if it was an audacious declaration that I was "no longer welcome" at Total Care. This parting disrespect perfectly encapsulated the toxic, liability-ridden environment apparently permitted during this shift. I am currently at home, suffering not only from my original, potentially critical symptoms, but from the physical exacerbation directly inflicted by your nurse's rough handling. Consider this a formal demand for an immediate and exhaustive investigation into the conduct of the aforementioned nurse, Dr. Dang's team, and the front desk staff on duty. Patients pay exorbitant premiums for your services with the expectation of receiving basic human dignity, not prejudice and physical mistreatment. I expect a prompt, formal response detailing exactly how your administration intends to address and rectify this gross violation of patient rights. Sincerely, Kee Jackson Jr.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

My friend busted his chin open skateboarding at the local skatepark and we drove him up here. We…read morewere in the front office the whole time but Mann it was great, we had free water, snacks, and a tv where we sat in the chairs and watched skate videos for a hour and a half until he got his stitches done. It was great.

The lady in the front office basically forced us into paying the double of any other emergency room…read moreotherwise we couldn't be seen or get taken care of ! She also mentioned that the bill will come out to an amount and ended up 3x more !!!!!!!!

I have gone to this clinic for over 35 years! Never had a bad experience, really like them! I live…read morevery close and have aged and still go here. Very convenient! They know the specialist to send you to if you need one and no making an appointment is great. If your sick you just show up, they have heart!

Absolutely terrible place to go. Placed reeked and is very run down. They make you pay extra to get…read moreyour labs results (they waive the copay) after already paying the prior appointment. Nothing but greedy people. Waited over an hour and a half on both visits which is ridiculous. They didn't seem to know what they were doing and had me sit around for nothing. Would never come back.

I have gone to Dr Wilkerson for many years. I must say she is a phenomenal dr. She cares for her…read morepatients and staff alike. She is a very hard working individual and bedside manner is a 10+. I love the person she is and trust her and what she says. She makes sure that when you are in her office you leave there understanding what's going on and that you have all you need to get well. Her staff lijewise are very nice and are a delight when g8ving care. I am very thankful for finding this gum of a Dr and her staff. Its def a 5 star for quality and care. Thk you Dr Wilkerson for being a great individual and Dr

Dr. Wilkerson is an outstanding doctor. She is personable and takes your concerns seriously. I went…read morein today with a potentially serious situation. She called in a favor with a nearby vein clinic and they saw me immediately. My condition will resolve over time, and I have peace of mind. Thank you Dr.! RJ- Arlington