Very unsecure and unprofessional. They provide no information or assistance when your stuff gets…read morestolen.

From the owner: SecurCare Self Storage offers convenient and affordable self storage units in Shepherdsville. If…read moreyou're looking for climate controlled storage units, covered or uncovered parking for vehicle storage, you'll find a storage unit to fit your needs with us. We make self storage easy with extended gate hours, well-lit grounds and secure facilities. Store with SecurCare Self Storage and see why our units are the ideal place for all your storage needs. Come visit us at 5089 N Preston Hwy. SecurCareSelf Storage is an NSA Storage brand and facility.

I've been here for 10 years and I have the biggest problem getting the gate code to get into the…read morestorages they make me sit here like I'm stupid after they took the payment out of my account they just worried about the money not worried about giving clients the code to get in it's 7 am Amd I'm sittin here again with no gate code! Run away!

Rita was very helpful with the size of unite I needed.The unite was very clean.Will do business…read morewith them again

Wish I could give zero stars! The woman who runs the place literally screamed at us when we…read morereturned the truck. We tried to return it on Saturday, but the door was locked and the sign said drop off returns are not accepted and to return when the facility opens. We took it today and she first said we didn't bring it back Saturday because she never saw us and was on site all day. Turned out she was in her house and the maintenance man said he saw us. Then she said she saw us, but couldn't answer as to why she didn't come over to take the return. She was screaming like a banshee. I've never seen such complete lack of customer service, nor have I ever had anyone scream at me! She also charged us an extra day for returning it today! Do not do business here!

If I could give less than one star I would. I rented a Budget truck in a a different city and tried…read moreto return it to this location. I first tried to return the truck the same day I rented it only to be faced with the office being locked and no cars in the parking lot at 3pm when the location's website said open until 4pm. I assumed that maybe they had changed their hours due to COVID19 which wasn't a big deal since I had until Monday to return the truck. I returned Monday afternoon to return the truck and agin doors were locked, luckily there was a maintenance man there to help us and he called the worker who was supposedly on duty all day on Saturday, she rushed over from her HOUSE to "help" us and tried to charge us far more than double the cost of the original rental. After she told us that we owed more money (I paid for the truck when I originally rented it) I said that there was no way. The employee proceeded to scream at us and tell us that she was there all day on Saturday and never saw us. ( The Maintenance man even said he saw us) She obviously was not doing her job and lied about it to screw us out of close to $200 to save her own ass. I will never again give even a single dollar to Budget or any of their affiliates. They are grossly unprofessional and do not care about their customers.

Won't return calls no one is ever in the office you have to call them and tell them you left a…read morepayment in there mail slot or they dont get it and they try to take your belongings worst most unprofessional people I've ever had the dishonor to deal with and I own a small business! I'd give them a zero if I could

Nice and clean self storage units. These are located close to Interstate 65. This is very a…read moreconvenient location and reasonably priced. The owners are responsive and care about the business.

This place is ridiculous. The front gate has been broken for literally months. Customers can only…read moreget in thru a back gate. However... good luck getting a uhaul or any large vehicle in there. They've stuffed so many units into the back, you can hardly get a normal vehicle thru the maze of units built too close together. When you call and ask about it the woman has no information about when it will be fixed or why it hasn't been. They could not care less about their customers. As if the homeless people starting a fire and burning down a couple units wasn't enough... now you have to haul ur stuff from your unit all the way thru the maze of units to the back gate where you have to park your truck across the street.

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

If I could not give any stars I would have. This place is a joke and so is the management. These…read morepeople admitted to cutting off both of my locks and left it unlocked for 2 months. Then tell me I was responsible for keeping my unit locked. Like I was the one that removed my 2 locks. They claim to have emailed me to inform me but did NOT. I'm still waiting on proof of this. Needless to say, a lot of items was taken out of my unit. After filing a police report, I waited months for them to review the "state ot the art" security footage, only to be told "We couldn't possibly review a months footage to see if someone was in your unit". This happened in January 2023 and still no effort has been made by Lighthouse Storage to remedy the situation. Unless you want your belongings stolen, rent from someone else.