DO NOT RENT from Mini Mall Storage! We have a unit in the Daleville location. Recently our card number was used fraudulently and then replaced, we forgot the autopay for storage was set on that card and missed a payment. When my husband told me he had received a text, I logged in to catch up March and pay April. They had charged me $176 in fees/late fees for a unit was just 35 days past due. I couldn't see a break down until I made the payment but that equates to about $5 a day. To make matters worse I could no longer process a payment online it told me the account was too far past due. I called multiple times to speak to someone about the outrageous fees but could only get a corporate call center, stopped by and no one was there. I finally was able to reach someone to pay today. I ended up paying $311.42 for something that would have usually been $67.50 per month or $135 for two months. I have no problem paying late fees if I make a mistake, but this is crazy! The breakdown was included on the receipt and I was additionally billed for a protection plan I had never consented to. Ironically that charge isn't included when my autopay pulls from our account. I could be reading it wrong but it appears there is an AL code that lists reasonable late fees for self storage facilities. Do the research and do yourself a favor, rent storage anywhere else but here! read more
