The doctors are fine. The customer service is horrible. You try to call, you are in hold forever then they say to leave a message and hang up. This is a psychiatric center. If you weren't stressed before, you will be after trying to get ahold of them. read more

I called to schedule a first appt with Dr. Newmark and was transferred to "Intake Dept" where I waited on hold 10 mins. I finally got "Michelle," who talked a mile a minute and I couldn't understand her. I told her I was a bit hard of hearing and that I'd record this to transcribe later but could she please speak louder and repeat herself? She spoke louder but again, too fast for me to catch. I apologized profusely and said I was embarrassed but had to ask her again to kindly slow down. She got irritated and short and gave up on her scripted speech and said loudly that they needed a credit or debit card on file and would charge (1st it was $50, then she said $60), plus any co-pay, for appts xxld less than one business day. She asked for my name and was still clearly irritated and I gave it to her and apologized again for irritating her but she said she wasn't irritated, however her tone and shortness w/me clearly indicated she was. I started getting really upset/teary and told her I'd need to call back but I don't plan to. It was hard enough for me to get the nerve to call this time. read more

I stopped going to this business when they were PCSD. They eventually bought PCCD and things went downhill from there. I received an email from Mindpath saying they were no longer going to see me as a patient for failure to pay for services. I called the location I used to go to and they had no record of a balance being due. After numerous attempts I finally spoke with an individual who alleges I did not pay a $15 copay from 2021. She told she would have an employee call me to collect the money. The problem is that I thought this was addressed by PCSD because they alleged I did not make a copay in 2021, so I paid it and it appears that PCSD never credited my account. Therefore, I told the person to send me a detailed accounting of every payment I made and they have failed to do so. Also, they acknowledged that they never contacted me about the alleged balance. I also requested that they send me a bill and their response was that they do not know if they have the ability to do so. That is ridiculous - by law they have a legal duty to send me an invoice. I told the person that I am pretty sure that the Department of Managed Healthcare would beg to differ with them about not being able to send a bill. Well they finally agreed to email me a statement. It's been nearly three weeks and still no accounting or statement. I again left a message indicating that until they send it to me I am not paying because they failed to meet their legal duty to establish I have a balance. I even checked my junk email and there was nothing from them. At this point it's a matter of principle for me. One would think that since they failed to contact me about the alleged balance in 2021, 2022, 2023, or the first eight months of 2024 that they would just waive the $15. Clearly they have spent more than $15 just talking to me on the phone. It's not an issue of me paying the $15 as I am clearly willing and able to do so. However, they need to provide documentation and an invoice so that I have record and proof once I pay it that it is resolved as I suspect I will pay it and they will fail to properly credit me. read more

HORRIBLE, HORRIBLE, HORRIBLE. Mindpath Health could not be worse if they tried. The quality of care is awful. No one answers the phone. Workers are rude (eye rolling, smirking, refusal to do their jobs, the woman at the front desk refused to acknowledge clients, they claim they're "short staffed" and "new"). EVERYONE at this office is completely incompetent. They no longer provide services to patients, so avoid this place like the plague. read more

treatment is top notch...their billing and accounting is bottom of the barrel. I made a phone appt during covid. They never called. Why? Because the scheduler instead made it an office appt! Then they billed me for it! They screwed it up! Their scheduler must be a grade school dropout and can't do her job. The accounting clerk who did the billing is a mindless drone who cant understand that it was them who messed up the billing! I would go elsewhere or at least not to the chula vista office since their receptionist can't do anything right. But their account dept is centralized and incapable of doing any better... they screwed up but want the patient to pay for their mistakes. read more