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    Mimi London

    5.0 (1 review)
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    Home interior design

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    15 years ago

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    Living Spaces - To receive the missing bolts or maybe a person to correct problem I had to submit a photo. No bolts!

    Living Spaces

    (1.8k reviews)

    $$

    Panorama City

    On June 3, 2026, we visited a Living Spaces furniture store and purchased a dresser and a…read morenightstand. During the transaction, the salesperson informed us that on the morning of delivery, Living Spaces would contact us, provide a delivery time window, and offer us delivery time options. Instead, the day before delivery, we were notified of a fixed three-hour delivery window and told we would be charged a fee if we chose to reschedule. When I requested to cancel the order because the delivery arrangements differed from what we had been told at the time of purchase, I was informed that a cancellation fee would also apply. Ultimately, we changed our plans and accepted the delivery. However, this experience left us extremely disappointed. We feel that the information provided during the sales process was misleading, and the fees associated with rescheduling or canceling left us with little flexibility. Based on this experience, we do not anticipate making future furniture purchases from Living Spaces. This type of sales practice is unacceptable and does not reflect the level of customer service we expected.

    Very disappointing delivery experience with Living Spaces. The furniture itself may be fine, but…read morethe delivery experience and the way the company handled the damage afterward were unacceptable. During my white-glove delivery, the delivery crew scraped and damaged my brand-new LVP flooring while moving the furniture. Living Spaces acknowledged that the damage occurred during their delivery. The scratches were not something that could simply be cleaned or buffed out--the affected planks needed to be replaced. I asked Living Spaces to reimburse me $300 for the repair, which was already a very reasonable resolution. In fact, I saved Living Spaces money because the flooring company that originally installed my floors had extra matching planks available. This allowed the damaged planks to be replaced without the additional expense of sourcing new flooring. Despite acknowledging the damage, Living Spaces ultimately refused to reimburse me because I did not obtain multiple repair estimates. This is especially frustrating because I had already found a practical and less expensive solution using the original installer and matching leftover planks. What makes this experience even more concerning is the delivery process. Living Spaces promotes a "white glove" delivery experience, but the delivery service is outsourced to a third party, which can then subcontract the actual delivery work. As a customer, you aren't necessarily aware of how many layers are involved until something goes wrong. If you are considering buying furniture from Living Spaces and having it delivered, buyer beware. Make sure you thoroughly document your floors and other property before delivery. Consider following the crew as they deliver. My experience was that once the damage occurred, Living Spaces did everything possible to avoid taking responsibility for a relatively small repair. For me, this experience permanently changed my opinion of the company. I will not be purchasing furniture from Living Spaces again.

    Mimi London - interiordesign - Updated August 2026

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