Driver stole my phone after a late night cab ride home. I understand that I should not have left my phone in his car, but accidents happen. He did not turn in my phone and instead took pictures of himself using my phone while go through both my pictures and my personal data (all uploaded thanks to Google Backup). Called the incident in and was greeted by the rudest person who did not understand why I was upset and shrugged me off telling me it was my fault. Opportunist drivers are 1 thing but being talked to like a degenerate is another. Yelp, we need the 0 star option, because this company deserves it. read more

Hailed a cab at the airport. The driver put the GPS in the passenger seat and kept leaning over to look at it WHILE HE WAS DRIVING! After he swerved in the lane a few times I expressed my discomfort with his method and informed him that I would happily give him the turn by turn directions since I knew how to get there. His resulting responses included like gems such as "SHUT UP!" "I SAID SHUT YOUR MOUTH" and "FUCK YOU CUSTOMER!!! DO YOU WANT TO GO BACK TO THE AIRPORT FOR ANOTHER TAXI THEN?!?" Yes. The cabbie cussed me out. I suspect because I, a woman, dared to challenge his unsafe driving! The fact that he had a cataract on his eye didn't make it any less unsettling. I paid only for the ride (last thing I need is a record for theft of services) I tried contacting the company and am still waiting on a response. I have a very strong feeling I'm going to have to take the gloves off on this one... read more

Was assigned one of their cars at San Jose airport. Driver got lost, even though he was using a GPS to get to my destination. Doubled back at least twice and one time he almost came to a stop in the middle of the highway to get over to the exit. Argued with him that I shouldn't have to pay for his inability to follow instructions and was able to get him to drop some of the fare but not enough to make up for the inconvenience read more

Sometimes hurried decisions turn out poorly and leave a bitter taste in your mouth, like my experience at Pure Karaoke. And sometimes, they can really pleasantly surprise you! In this case, our spur of the moment decision to call a cab for a family friend's early ride to the airport (I am talking 4am early) worked out in her favor :) We called and asked if any cab driver was available to pick up our family friend, and the operator (Prince?) was immediately booking a 4am ride out to our home. He let us know that if anything came up on their end, they would call within 30 minutes or less to let us know. He was a great personable guy who was calm and collective, even around midnight. My mom's friend said the cab driver showed up promptly and was very helpful with luggage and airport advice. Seamless experience end to end and stand out company and service! read more

I've been an active user of Milpitas Cab for over 5 years and my experiences have been nothing but positive. I forgot my phone in one of their cars, called their office, and the driver was kind enough to come back and drop it off to my location. Many of my friends have also utilized their services on late nights out and feel safe doing so. I'm so fed up with Uber drivers and their lack of knowledge in the city, I believe in quality and safe service, which Milpitas Cab provides. read more

Wish I had looked at the reviews on yelp earlier. Got assigned to the cab at San Jose airport. Usually the cab fair is no more than $35, but it ended up being $50. When arrived, I refused giving tips because of the unwanted and unpleasant San Jose highway tour.. Then I was told by the driver that if I pay by credit card, then there would be 20% surcharge. I never heard about such a rule... So I paid by cash. The driver then said he did not have enough change... Alright, the good thing is finally I got to my destination, but I felt totally defeated. I called the taxi company and hopefully will get a reply soon. Here is the update: so far 12 days have passed and I have not got any reply from the manager. Looks like not only the taxi driver but also the manager does not care. Thanks for reading. Go ahead and get a taxi from milpitas cab and hopefully you will not repeat my experience. read more

i am not sure about the right away pick ups but when u make a booking for particular day or time this cab is the best they are always on time and Good service i am sure u will appreciate for the job i usually go to SJC airport in the mid nights always on time gooooooooddd service try in advance book u will know whether is the review is good or bad read more

I phoned Friday night for a Saturday 7:40 AM ride to Fremont from Milpitas, and the driver shows up 35 minutes late. Yes, I realize that it was only about a $10 fare, but I still was trying to join a bus tour and had to meet up at 8 sharp. Anyway, after about 17 years of using Milpitas cab to travel many times a year to SFO and SJC (for work), I think I'll be hiring my rides elsewhere. read more

We were headed towards a Yellow Cab when two smiling men greeted us and ushered us into a comparatively beat up green and white sedan with no light on. I wish I'd listened to my instincts, which told me we should decline and take the Yellow. As soon as we were seated and the meter started all the pleasant and polite demeanor evaporated. And the interior of the car was worse off than rhe exterior - untidy and with outdated equipment. Their policy is that all airport trips are a 15 dollar minimum. When I remarked that it was expensive for us, who only needed to travel about a mile to a hotel, he responded with anger and was a bit aggressive as if he thought we planned to argue the cost down. When presented with a credit card he hassled us for cash instead, which we didn't have. On the way out the bags which were so swiftly swept into the trunk were now cumbersome and scowl-inducing to extract from the car. All around bad vibes. read more

Car smelled. Driver smelled. Driver didn't know directions, hand held GPS while driving, and asked for cash at the end. I took their cabs twice and those would be the only two time I used their service. read more

I always prefer milpitas cab because they are very particular about customer satisfaction and never been late to pick me up even in midnights...... read more

Let me start off by saying that I loath the fact that I have to take taxis from the airport. It cost me $35 dollars to take a cab from the airport to my apartment in Santa Clara, where Uber is only $12 dollars. I've taken Milpitas cab probably 2 or 3 times now. The drivers consistently ask me for directions and sometimes go the longest or even wrong route. Not to mention they are rude. After one driver drove in the wrong direction for 2 miles and I had a higher fare as a result, he berated me for not having cash (using credit card). He then insisted that I HAD to tip him 20% or it would "come out of his pocket". I explained to him that that is not how tips work and that I would gladly tip 20% if 1. the cab wasn't three times the price of uber, 2. He had not driven in the wrong direction. and 3. Had he not berated me for not using cash. Believe it or not he continued to argue with me. I then told him to scrap the tip all together and he was getting nothing, only to find on my credit card statement 3 days later that I was charged for the ride 3 times. Don't even ask me to comment on the interior quality of the cab. I'm fairly certain a pack of raccoon's gave birth in the back seat (at-least it smells like it). My experience with this company (and SJC airport cabs in general) has been just awful. From now on I will take the public bus off airport property and then hail an uber. I don't want to sound insensitive, but I really hope that ride-sharing services like uber crush cab companies into the ground. They are outdated, expensive and simply no longer competitive or necessary. End of rant. read more

Got a ride to San Jose airport. Guy went to wrong address first, had to call us to find out where we were. Scariest car ride of my life. The driver consistently drove AT LEAST 15 miles above the speed limit - including residential streets. Gunning the car like he was on the Daytona Speedway. Missed the left turn he was supposed to take so he made an illegal left turn from the fast lane. Ran a red light. Tailgated every car he was behind. Our driver's name was Naresh. Will NEVER use this company again. read more