I hired Milo to come to fix our furnace and he came right away. He diagnosed the problem to be the motor and said he would need to get a price for the parts. So he went to his supplier to get a price and called me back with a price and told me it was the last one, so we agreed that he would do the repair and he said he could be back by 5:00 p.m. that same day. He came back and the repair went well; we paid him the $900+ that he charged us and he went on his way. Shortly after he left, I noticed that there was water all over the furnace floor that wasn't there before he had arrived and that it was coming from the humidifier hose. The crimp on the hose looked like it had been stepped on because it was right under the area that he was standing as he was teaching his apprentice what to do (which he also had not pre-advised me that he would be bringing another worker when I spoke to him before arriving at the work site). Anyhow, when I called him on his cell shortly after he left and told him that the hose was leaking and that it had been damaged during their repair he denied everything and told me to fix it myself, but then suggested I turn the humidifier completely off to avoid any further water leakage and agreed to come in a couple of days. It has been 12 days since the incident and when I contacted him today, again he denied damaging the hose. He then proceeded to make excuses that he is unable to get parts because the stores are closed due to COVID-19. I reminded him that online shopping was still available. He then proceeded to make the excuse that it was not worth it to travel an hour (from York to Richmond Hill is hardly an hour) for a mere repair. I told him I suffered got a bloody nose, and it was gushing for 20 minutes this morning because the humidifier was completely turned off and he did not seem too concerned about that. I then warned him that I would take further action if we did not find a resolution and that is when he told me that I should "learn how to treat a black man" and insinuated I was treating him like a slave and that he would not be bullied. He hung up on me, not once, but twice during our conversation on the phone and when I tried to find out what he said before he hung up on me the second time, he didn't even answer the phone. I view and treat all people equally as they are all human beings to me and I don't appreciate being called a bully or treating anyone like a slave or being manipulated to succumb to submission because I am a woman. I just believe that people and business owners should take responsibility for their shortcomings and be accountable when they have done something wrong. Being a business owner, I would think that it would be in their best interest to keep their customers satisfied for the health of their own business, but because this company does not believe in providing customer service or remedying where they have gone wrong, I do not recommend these people to come into your private home as I find them to be dishonest, manipulative, and untrustworthy. read more
