I went in for a patch job after work because that morning I discovered my tire losing air. It was…read morefrom a metal spring or wire firmly lodged in the tire. I took a picture, set up an appt for later that evening on the website, without any stops or issues.
Unfortunately, rather than wanting to be late since I got off at 3pm, I scheduled it for 4pm, so I got there early right after work.
The gentleman at the counter seemed confused why I was even there early, didn't ask for my confirmation code, and so I offered to sit in the lobby until my appointment, not a big deal as I was early.
4pm rolls around, the guy goes outside to take a smoke. So I had to make myself known again, wait until the guy was done, then get my appt started. I showed him the picture and described that I was losing air pretty fast.
I waited an hour for the patch job, I get called to come get my car, and I'm told they removed the object but saw no need for a patch. I go outside and you can literally hear the hissing of air from the same tire, so I got a guy from inside the shop to listen. As he's with me, some other worker comes out and seems upset that I have another issue, saying something to the effect of "Oh, I'm not f*cking with this right now." in front of me, before lightly apologizing. Unfortunately I didn't catch names, but the younger looking gentleman with the cool piercings that didn't make a fuss said he'd personally get me taken care of.
After nearly another hour, I finally get my car back, I don't hear any hissing, and the patch has held up a week later. However, after all that they didn't put my valve stem cap or wheel cap back on, both of which we're color matched to the car so I have to go out of my way to get new ones since I just don't have any desire to go back to the shop.
It was just such a lack of care from the start that I was leery about trusting the fix, but the second guy did indeed make sure I got home that night without charging me for the additional time. I just wish it felt like my vehicle was treated with more respect.