Don't be lulled by their glossy brochure promoting "UPS Fast & Efficient Plus Same Day Shipping!" I received the brochure over the weekend, and immediately placed an order for 100 plants. They have no mechanism for online payment, however, so the message confirming my order indicated that someone would call me for payment information. When nobody called Monday, I called the 800 number on their catalogue, getting only a voice mail for "Darlene". Darlene never called back, so I called again today (Thursday). The staffer indicated that they had never received my online order (notwithstanding the confirmation I received). When asked about the unanswered voicemail message, she noted that Darlene was the owner, and sometimes the greenhouse phone rolls over to Darlene's cell phone. No explanation for why the owner wouldn't have returned a voice mail regarding an order of 100 plants. When I expressed frustration about the failure of their ordering "process", the staffer started in with the "we've been in business 30 years, blah blah blah." A helpful response would have been " We screwed up. We're so sorry. Can we overnight the plants to you? "
Clearly, they're not interested in my business, so I will be sure to take it elsewhere. read more
