The staff is awesome. The check in staff is routinely bordering on rude and lack of interest. They…read moreall have a perpetual picnic at their work stations and don't even stop eating as you speak to them. All while they sit in front of a huge wall hanging that speaks of combining "compassionate care with technology".

I have been going to this office for 25 years and in the last year nobody will pick up for an…read moreappointment. I can't get a is absolutely the worst.

8/12/2025 I had a 5:30pm appointment for a mri on my left elbow. I arrived early and the friendly…read morefront desk team got me in earlier than my appointment. It was 91* on this August afternoon and the office, waiting and procedure rooms were clean and very cool not warm or hot at all. I paid out of pocket at checkout and $399.00 was my bill. Yes of course United Healthcare denied my coverage with their explanation "it was determined this service is not medically necessary". Why is allowed that some moron sitting behind a cubicle in Minnesota allowed to override my sports dr opinion and treatment? Anyway, the staff here at MRI of Southfield are friendly, explain things as we go along, professional and accommodating. Just FYI, the same MRI at Henry Ford is $415.00 and they were scheduling into October. We will definitely come back for any imaging needed in the future.

I was able to get an appointment quickly - they were efficient and friendly and on time.read more

Quick and convenient MRI service. Great central location and friendly and capable staff. Had a…read moreawesome experience.

I'm claustrophobic and I needed to get an MRI. I was referred to this facility by my primary…read morephysician due to a sprained leg. They offered transportation services at no cost and were very prompt with the pickup. I arrived to the office and was immediately assisted. The girls at the front were very welcoming and assured me that I would be seen in just a few minutes. The office has a very comforting environment and vibe where refreshments, snacks and drinks are available to enjoy. It was very quick service and the machine was wide and didn't interfere with my claustrophobia. I was comfortable in it. I was treated very well and will tell everyone about the great experience I received at this facility.

Horrible rude customer service. woman at front desk insisted she told me to bring my inspire remote…read morewith me, which she did not. I could not have my MRI but they want to charge me $100 because I signed a paper stating I would pay if I didn't have it. Not my fault I didn't have it. Not rescheduling due their awful service and inconveniencing me! Do not recommend. Also had a dog in the office the staff seemed more concerned with than th customers. BTW, I am a dog lover.

I had a great experience. I required a MRI following an auto accident. I could not get a MRI at…read moremultiple hospitals for at least 3 weeks. There was a cancellation and I was seen that day. They were knowledgeable about auto coverage. The staff were pleasant and helpful. The cd pics were good quality. Yes, you walk outside 15 ft to the MRI station, but it was well worth it. They had the interpretation to my primary care doctor the next day. I can not complain.

This is my second visit to Thermascan. Theresa, is very…read moreinformative and gives you a thorough rundown on what Thermascan is all about, when it started and how it will work. I felt very comfortable with her. It's a quick and easy experience. I would have loved to give them 5 stars because I am true believer in this company but the girl behind the front desk did not give me a great first impression. When I walk into a company I want to be greeted in a way where I feel they are happy to see me. I mean, that person is the face of the company at that point, and with Thermascan being kind of the "underdog" of breast exams, I think a more upbeat, "alive" greeting would have been great! I was already feeling a bit vulnerable, always a little nerve wrecking waiting on results and such. I can't be the only one, right?!:) Maybe I expect more since I myself work behind a desk of a company and I make sure every single person that walks in that door is going to want to come back. My expectations may be high :). You're the first person everyone sees, put on a smile, spread a little joy I will be back, every year. Save the tatas ladies and check this place out! It's never to soon to start being preventative.

The office was very clean and the staff very professional. Much preferred to a Mammogram…read more However, it does not replace a mammogram. If there are abnormalities detected they recommend a mammogram to further diagnose.

This location is very conveniently located in Novi. Lots of parking. Well lit. They have long hours…read moreof operation so gives you flexibility to schedule when you want to get your test done. I came in late at night and it was very quick and efficient. The people were really nice. It was not crowded. The overall experience was very positive.

The girls in the front are not friendly or helpful at all. I sat in the waiting room after…read morereceiving my disc with my results of the CT scan- with no explanation of what it was for (after an hour of waiting). I had to go up to the counter and ask the girl what it was for and she told me it was for my doctor. She failed to mention i am able to leave and do not need to see the doc again. This was my first time here and left upset. Hire better people to run the front desk who don't gossip about the patients in the open. Not cool and is a HIPPA violation.

Caring staff, made me feel at ease. Have had mammograms, ultrasound and bone density tests.read more

Super nice office. My doctor's office took forever to call a script in. Thai office called multiple…read moretimes to gain the script. Office manager is super helpful and sweet. Everyone is sooo nice here.

I have been very wary of the medical profession for a very long time. As individual people, doctors…read moreare fine, but I've had quite a few problems with doctors AS doctors -- including when I worked in an OB/GYN office. I've found them to be arrogant, to make me feel judged, and some have just not known what they were doing. Because of this, I have avoided going to doctors for years, going only to urgent care when absolutely necessary. But, I needed a prescription refill and there was not another way for me to get it, other than to go to a regular medical doctor. Dr. Lerner is the doctor my sister and nephew go to, and I've always preferred going to "known" entities. So, I sucked up my courage and made an appointment. The first thing I liked it is that she is a D.O. To me, that means that she cares about the "whole" person and not just specialization. The second thing is that hers is a family practice; I rather loved that the first thing I saw when I walked into her office was a teddy bear. I've always felt I'd do better if, even at my age, I could go to a pediatrician because they understand the fear and apprehension. I also liked that, with the sole exception of Dr. Lerner, nobody wore a white coat. And, the office did not have that antiseptic smell that so many offices have. Contrary to what others here have said, I did not find her staff to be difficult. Everyone was very friendly, quick to make a joke and (try to) put me at ease. Dr. Lerner herself is very personable. She has a wonderful manner and put me at as much ease as I could be in that situation. I noticed and liked that, contrary to most doctors, she did not stand over me while talking, but rather, took a chair that was actually lower than where I was sitting. For those who know about psychology, that speaks VOLUMES about how she views her patients. After my initial appointment a month ago, I had to go back for a consultation. Except for being weighed (which I HATE!), it was *almost* a pleasant experience; while explaining what the situation was, Dr. Lerner was very conversational. She smiled, seemed to be of good humor and was genuinely interested. I left the office thinking that she's actually very sweet, and that if she weren't my doctor and we'd met in a different place, we could be friends.

Been a patient of Dr. Lerner for about 8 years. She has been great, but lately seems one of her…read moreemployees was rude, had a serious attitude when I called about a procedure.