They will not do anything about neighbors smoking indoors. My whole family has asthma and I've been…read moreasking for help for weeks. They don't care. I literally went to urgent care and the Office doesn't do anything. Also, they got toxic paint spray all over my apartment and wouldn't pay for us to be in a hotel until we could get it cleaned up. They offered my kids and I an empty apartment to sleep on the floor. They'd literally rather watch you choke to death so they can replace you with someone without a disability than make your home safe.

so many issues. from the maintenance man stalking me on social media to the property manager lying…read moreabout my lease terms. do not move here if you want peace of mind. slumlords.

We love living here. The location is good and the apartment is really big! The jacuzzi works…read moreintermittently and yes, we have had issues with our apartment, but maintenance is easy to work with and very attentive and we couldn't be happier. Very much enjoy being able to submit requests for repairs online. Plus, the office staff knows us by name and we feel like a part of the community. Dog friendly, too! And car ports are available for a nominal fee.

From the owner: Exceptional location within the Ann Arbor Public School District and convenience to shopping…read morecombine to make Arbor Knoll a superior choice for apartment living in Washtenaw County. Our one-bedroom and two-bedroom apartment homes feature private exterior entrances, a variety of layouts, and amenities that include storage options, deluxe appliance packages, and carports. Enjoy community amenities like the sparkling swimming pool and Jacuzzi, an exercise facility and clubhouse with Wi-Fi access, and a children's play area. Discover the lifestyle that awaits you at Arbor Knoll.

The HORRIBLE management, the cheap construction, the noise from both inside and outside your unit,…read morethe dog and goose crap everywhere, the stink bugs, the ticks, the disgusting smells both from inside and outside, horrible insulation so expect to freeze in the winter, freeway noise, construction noise, nothing around to do or go except Burger King.

I lived there for seven years due to the community is basically quiet. However, the managers were…read moredisrespectful. The corporate office not returning phone calls. I had to send a certified letter to get a response just to be told that I was right and a few shouldn't have been on my account. Consistent manager then around and the grounds less than desireable. Yes it looks green but dog poop here and there even on the sidewalk left for days. This is luxury at it best for the money I guess. I have plenty of pictures but won't post. Trust me.

I do not recommend living in this apartment…read more First of all, the unit wasn't even cleaned when we moved in. They came to paint the walls after we had already moved in, and the chemical smell was extremely strong--it lasted for over a week and gave us headaches. Secondly, the AC was broken when we moved in, and it made it hard to sleep. Although the apartment staff were polite, the response time was extremely slow, and it took a long time to get things fixed, which was really frustrating. Many of the facilities break down easily, like the sliding door and the locks. We also had a package stolen, and things only improved a bit after we installed a camera at the door. The biggest concern came when we were away for about a week: we noticed marks on our door and that the security camera had been moved. Because it's part of an open neighborhood, there might be more safety risks. But the absolute worst part is the winter--it's freezing, even with the heat on. Our DTE bill was $200-300/month during the winter. The walls are paper-thin and wind comes right through them. On top of that, the windows weren't sealed properly, so not only was it cold, but we could also clearly hear our neighbors talking. This was by far the worst place I've lived in Ann Arbor.

Pool has been broken for times in a month. But they can pain a tennis court for dogs to run on…read more This place is a disaster

Had a great experience here from 2016-2020. New management started in Summer of 2020. The old ones…read moreworked with integrity. The new managers are very deceptive and lied to con me out of money in multiple different ways as I moved out -- their business practices are just dishonest. It's too bad, I really miss our old Ponds family! Do not live here.

The Ponds has been heading downhill. They fired the manager (Heather) a while back, who was very…read moregood at her job and really responsive, and brought in somebody new who was pretty bad at it. New hidden off-lease "utility fees" and utility price hikes, weird rules, a cheaply-done re-pipe in occupied units, and more. Even maintenance was slipping some, although they brought back the guy from before, who's helped that bounce back. I'd like to think it was just bad management for a while there (as they canned the new girl who seemed to bring most of these problems), but it seems like they're slipping from "luxury" to "Eh, it's an apartment, quit complaining". We're hoping things turn around with the new management, but if not, we'll probably be on the market for a new complex, possibly that one across Packard, when it opens. At least the pond is still nice!