Because I read good things about this place I decided to give it a go while I was in Venlo with my family as I really like good coffee. We were sitting there for ages to wait for someone taking our order - nothing happened! The staff was clearing tables but did not pay us any attention at all! After a while I decided to go up to the counter to place my order and the waiter told me how busy they were. Finally I placed my order! Cake and Coffee arrived after a while. The cheescake seemed overpriced for the size of the piece, the coffee was nice. Anyways! We wanted to pay and informed one staff member. Nothing happened again while staff was still clearing tables instead of fixing up our bill. Finally a girl came and I did not mention anything about tip and got a strange look. She seemed stressed. I got my change and walked out. Perhaps a saturday arvo wasn't the best day to go there. In saying that I must say that I worked in a 5 star function centre where customer service standards were very high! To let a customer sit there and not even give a sign that it won't be long is not acceptable! Guys, your customer service needs improvement! I really liked the atmosphere at the Café, just not the service! It was my birthday and I came from germany to have a coffee there! I would certainly give it another go it the service improves! Cheers read more