TK Small Engine Repair offers quick reliable service at a reasonable cost. They fixed my riding…read morelawnmower in one day! It is a very small business but Tim brings an array of skills, including welding, diagnostics, and something rare these days: common sense. I am a repeat customer and always impressed.

Great and extremely fast service. I have a Generac portable generator that I couldn't get started…read morein the 4 years. An ice storm is coming, so I called around, but other small engine repair shops touch it. since the storm is to hit three days from now I needed service on short notice. Their rep told me to bring it in, and they would try to get it worked on ASAP. I took it in around 10:00 this morning, and they fixed it by 1:00 this afternoon! The price was good, but the service was next level. I'll definitely use them from now on, and refer anyone who needs small engine repairs. My generator is ready for the storm. Thanks again.

When pricing out a mower I found myself looking at a Toro 54" at Lowes. I like doing business with…read moresmall local businesses so I chose Dickens as the price was the same and they offered a winter warranty service. It was described as a service that looks over the mower and repairs or replaces any issues found under warranty . I received a text saying the winter service was almost over so i called and got on the schedule. The mower only had 13.1 hrs on it and I just changed the oil and filter at 13hrs. I shared that when it was picked up. Today I received a call that the service was done and it was $329. The manager said I misunderstood the text as this was for a "service" not the selling point "warranty service". After a heated discussion the manager said he'd take off the oil change so $250. After I shared I'd be informing others of their way of doing business he said you can come and get it (obviously return delivery was not available to me anymore). At the store the manage put the price back at $329. He said if you're gonna share how we do business then I'm not going to cut you a break. So I suppose my silence would have saved me $79. There are several options when looking to spend over $4k on a mower. Don't get caught up in the fancy "double speak". At the end of the day their just another business taking advantage of the customer .

Ben was absolutely fantastic! I purchased a Toro zero-turn mower a couple of years ago, and it…read morerecently needed a thorough tune-up and inspection. Since I don't have much experience maintaining this type of equipment, and no trailer to haul it to a shop, his mobile service was exactly what I needed. Not only did Ben take care of the tune-up, but he also went above and beyond by patiently walking me through the basics of mower maintenance. He showed me simple, practical ways to check key components so I can keep everything running smoothly between services. He never rushed, answered all my questions, and made sure I felt confident moving forward. His attention to detail, professionalism, and genuine care for his work really stood out. It's rare to find someone so knowledgeable who also takes the time to educate their customers. I'll definitely be scheduling with him annually. HIGHLY recommend his services!

Called Mow Masters fir routine repair, texted him with address, phone and issue. No response for…read moretwo calls in two days. Tail end of his Voice Message says it's 3 to 5 weeks out for an appointment. Guess he's a one man band, this area needs someone capable of providing fairly timely customer service. Sounds like a nice guy, guess we'll never know. Can only give them one

Franks is the best around. They have been serving me for years and stand behind their products…read moreunlike big box stores. Everyone is smart and helpful. Do yourself a favor and go on in, they'll treat you like family.

Tried to get service on Cub Cadet riding mower that had a recall on it and they refused to honor…read moreCub Cadets servicing of mower because they said it was to far. Had to call Cub Cadet a third time and they found a dealer that was even farther than Franks and they were more than willing to service it.

Quick, affordable, with great communication. We had a lawnmower that would not start. They came to…read moreour house, diagnosed the problem, and got the new part for us.

great business! Will definitely be using again. Ordered my parts they was back the same week and…read moreinstalled same day they came in. Reasonable priced and well done. text or message or email or calls is best to reach them. They are very busy but so nice to work with.

My wife and I are not home-bodies by any stretch of the imagination, but at the end of the day when…read morewe come home, we want to experience our home as an inviting refuge and place of peace and comfort. And, that extends out into our backyard living area. When we moved into our dream home, we threw all of our energy, time, and money into the home while the backyard living area took a back seat in our planning. We've been talking about landscaping our backyard, making sketches, writing down things on our "must have" list and saving our pennies to avoid going into debt to make our landscaping dreams come true and everything finally came together. We hired Blake Grantham of Groundskeeper Lawn & Landscape to do the job. I gave him our ideas and he immediately went to work. At each step along the way, Blake was good about keeping in touch with me to make sure that we were both on the same page. He was amazing to work with and was very intuitive about our wants and needs. Even as we began the project, I added a few details here and there which he patiently added to the overall plan and proceeded to work them into the project. Two weeks later, our unuseable back yard was turned into a functional, beautiful outdoor living area complete with a pondless waterfall, decorative retaining walls, raised flagstone patio, sodded lawn and flagstone pathway. From start to finish, we were overly impressed with the professionalism of Blake and his employees who worked tirelessly to complete the job on time and on the price point to which we agreed. I highly recommend Groundskeeper Lawn & Landscapes. Their services include hardscape, landscape, irrigation, planning & design, mowing, trimming, weeding, weekly lawn maintenance, fertilization, seeding and many other lawn and garden services.

Fantastic experience! I hired them to remove a very large Cypress near my house. They showed up as…read morescheduled, removed the entire tree and all of the waste material, and then proceeded to completely dig out and remove the root ball. They left everything neat and clean at the end of the job. In addition, they were by far the best price of the four quotes that I obtained. I will definitely rely on them again for my lawn and tree service needs. Highly recommended!

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.