Too hard to get anything happening with limited hours. Tried to get to the shop on a day they were…read morelisted as open but they decided to close early. Maybe someone else will have better luck.

I highly recommend Marty at PCFixMe! located at 34900 Lakeshore Boulevard, Eastlake, Ohio. My…read more2-yearold HP laptop would not restart, even after following all the manufacturer's guidance from hotline. Marty at PCFixMe! answered my call, offered to fix later that same day, and when I drove up to CLE, he did troubleshooting and identified issues with motherboard. He corrected it, said it was common issue, and provided tips to prevent it (properly shutting down laptop). He also showed me how to remove back of motherboard and unplug/replug in battery, and provided me with small screwdrivers so I could do it myself if needed. Which I did when similar issues came up the next week. Twice. The solution worked temporarily, but... when my screen went black the following week, I called Marty to discuss. Since I was located an hour away, he kindly offered several options, one of which included helping me purchase a new laptop if motherboard was bad- worst case scenario. When I took the laptop to him, he did trouble shooting, laptop did not reboot, motherboard was bad and we proceeded to shop online for a replacement. He recommended a replacement, and he ordered it then and there. When it arrived a few days later at his shop, he called to tell me he noticed a scuff on the cover and also found that it did not have all he had expected in hardware, and apologized for his mistake. We discussed an alternative Lenovo laptop - also less expensive - and he purchased. When it arrived several days later, I picked it up. Marty was honest with me again and told me my old laptop eventually did reboot! I said I'd keep it as a backup, but I needed a reliable alternative for my new business. And I was back up and running within 4 business days. Marty at PCFixMe! is honest, prompt, professional, courteous and exceeds expectations! What a breath of fresh air.