Was forced to endure 10 minutes of time wasted by the owner projecting her political opinions while…read moreshe held my bike captive. Unprofessional. Inconsiderate.

I took in my Trek bike to replace the inner tubes and the bill came to $76. What?? When I dropped…read moreoff the bike, I was told that inner tubes would cost $16 plus labor. When I asked for an estimate of labor, the associate didn't give an estimate. He said they would check the tires to see if they needed to be replaced as well, and after getting an estimate for how much that would cost, I said if the tires needed replaced that would be fine. I circled "tubes" on the service ticket and signed it. The tires did not need replaced but the mechanic performed a tune up that I had not asked for, circling additional services on the ticket, which is why the bill came to $76. No one called to say, "We found these issues, here's how much it would cost to fix. Do you want us to fix them?" When I mentioned this, the associate said, "We don't call people. We won't send out an unsafe bike." So...by that logic, if I take my car to a mechanic and he finds something beyond what the car was taken in for, he should do whatever services he wants to and run up charges...in the name of safety? Of course not! They call you to authorize the work. Because I was angry, the other associate recalculated the charges to include only labor for changing inner tubes, and I ended up paying $43.93. If you drop off a bike for servicing, be careful. Review the service ticket and snap a picture of it before you leave. The was my first time going to Bike Stop. It is my last.

Sunday morning I had a flat. No one close was open. Called ahead and was serviced in ten minutes…read morefor a very great price. Got upgraded to more puncture resistant tube. Nice people easy to find Discussed recent bike and barge trip to the Netherlands using TripSite. Com

Bought my first Marin here. Great experience. Was able to discuss and try a few options. Did…read moreresearch on models ahead of time but made a game time decision to go with another model. Will be back for some accessories. Loved how passionate and knowledgeable they both were. Happy I chose to shop here. Happy riding all!

We came in town today from Michigan, rode to young's dairy farm and managed to bend my front tire…read moreframe. Wobbling back to Village Cyclery and Mike trued my tire, taught me how to say Xenia, and was just a super friendly guy. I asked him how much I owed him and he wasn't sure so he told me to pay the kindness forward. Loved his passion for helping others and a great repair shop. Visit Mike!

Want to start by saying I do not know too much about bikes, and I am a novice at best. I called…read moreahead and the associate was very friendly and recommended I come in to test some things out and size me up with the proper frame. When I arrived I was greeted by Mike who was the same guy I spoke with over the phone. He was very straightforward but also elaborated when answering my questions. I was also impressed by his ability to help me with sincerity while also attending to other customers with no issues, not something you see often when people are working by themselves. After test riding the bike he recommended (twice) I asked about a few accessories to add on, some cosmetic and others for fitment. Mike offered great reasoning behind his suggestions and did not try selling me something overly expensive or extra that wouldn't be necessary for my style of riding. Really felt like he was trying to help me find a bike I would be able to enjoy fully. Overall I had a great experience and will definitely utilize this shop with any biking needs moving forward. (Will update with photos next time I visit)

My BFF and I came here to look at a new electric bike for me. Not only was Wendy very helpful in…read moreshowing me the electric bikes, but also some helpful accessories, and bike racks. What a wonderful bike shop, finding a local shop that sells such a good selection of electric bikes. As soon as I sell my current bike I will be back, Also they have two wonderful cats that are very playful. I can't wait to come back.

It took them 2 hours to install one inner tube, waited on it. This should be a minor operation for…read moreany bike shop, major fail. And they couldn't replace the inner puncture resistant tire liners that were shredded in the process.

Don't expect anything to get done here. The prick that runs this dump has low blood sugar or…read moresomething because he always has a bad attitude and he makes nothing but excuses for why he can't seem to complete jobs he constantly takes on. You have been warned....if you drop anything off here for repair, it will sit in a corner with everyone else's stuff indefinitely. And don't dare ask him for an update on when he will get to your repair because he will immediately become defensive and act like your expectations are unreasonable because of his heavy work load. In reality he's happy to attend to high margin service repairs where he's making $300 for spending 30 minutes on making adjustments to some stick figures $2,000 Trek road bike.

I would give no stars, but you know...I dropped of a bike on Feb 14, 2020 and have had zero contact…read morefrom the shop. I call often and there's never an answer or call back. I have gone up to the shop several times when he's listed as open and no one is there. I am sad to say he has stolen my bike. Don't go here. It's so frustrating to have something like this happen. I have pictures of me dropping my bike off there and the ticket I was given at drop off. My next step is filing a police report.

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Great Local business. Free Test Rides!! Unsure about a bike or just want to try some out for fun,…read morethe test rides are so easy and fun and really free no games. All their bikes are of great quality and for a good price all things considered. The bikes are made at manufactures where all the worker are paid well which is why they are a bit higher. You can feel good about buying a bike from here on both the manufacturing and local level. The people that work there are passionate about bikes and customer. They know eBikes, this is their specialty unlike some other places. Great people great product.