Excellent piano technician -- highly recommend Joel at United Piano…read more This review really starts with a little backstory. We have a Schafer & Son SS-51 baby grand piano, and it is my teenage son Jaeden's main piano. After having the piano tuned by another tuner, we were disappointed to discover that several sticking keys we had specifically asked to have looked at were still not working properly. After several attempts to get the issue resolved and not receiving a response, we decided it was time to find another piano technician. Since this is Jaeden's main piano, he actually did the research himself and found Joel Lane with United Piano. We decided to give Joel a call, and I'm very glad we did. Joel showed up at our house exactly as scheduled. From the beginning, he was respectful, professional, and took the time to inspect the piano and explain to us what he was going to do. The difference in the level of attention and workmanship was immediately noticeable. Joel meticulously disassembled the piano keys and began working through the piano, doing the necessary tuning, adjustments, and maintenance. I watched his progress intermittently, and it was clear to me that he was actually getting into the piano and addressing the mechanical issues rather than simply tuning the notes. Joel spent just over three hours working on the piano. During the process, he also noticed that some of the keys were still off from the previous tuning and made the necessary adjustments. When he finished, Jaeden sat down and played the piano. He was thrilled with how everything felt and sounded. Most importantly, the issues that had brought us to Joel in the first place were properly addressed. As someone who doesn't know a great deal about piano repair or tuning, I really appreciated that Joel took the time to explain what he was doing and then actually took the time necessary to properly maintain the piano. This was a completely different experience from our previous service, and it gave me much more confidence that our baby grand was being properly cared for. When it's time to have the piano tuned again, I already told Joel that we'll be calling him. Thank you, Joel, for taking care of Jaeden's piano! We will definitely be using United Piano again.

The entire experience working with Joel was top-notch. From communication, to scheduling, to the…read morework itself, I was impressed with Joel's responsiveness and professionalism. On top of that, he is a very nice guy! If you need your piano tuned or serviced, stop looking and reach out to Joel. You won't be disappointed.

Vincent is a master at his craft! My piano sounds magnificent and healthy after service from…read moreVincent. His knowledge..expertise..and that amazing ear will make your piano sound better than ever. If you want the best please call Vincent!

I found Master's Touch Piano Service on Google and decided to give Vincent Blake a call because I…read moreneeded my baby grand piano tuned and wanted him to look at a few sticking keys. Vincent answered the phone and, because of a cancellation, was able to come out the same day. He showed up as scheduled, which I appreciated. I don't know a lot about piano tuning, so I was expecting him to inspect the piano carefully, especially since I specifically asked him to look at some keys that were sticking. Most of the tuning was done using an iPad program. Vincent was very talkative and spent quite a bit of time talking about various things while working. He did wiggle and check the sticking keys briefly, but then continued with the tuning. The tuning took about an hour and a half, and I paid him $180 through Zelle. The piano is my teenage son's main piano, so when he came home from school, he was excited to play it after having it tuned. Unfortunately, he immediately noticed that the same keys were still sticking exactly as they had before. The issue had not been addressed. We contacted Vincent right away and explained what happened. He told us that he was waiting for some special piano oil and said he would take care of the problem once he received it, which he said would be in several days. We agreed to wait. A week went by without hearing anything, so I called him. He answered and said he was still waiting for the oil. A few days later, I tried calling again, but there was no answer and his voicemail was full, so I couldn't leave a message. I tried calling several more times with no response. I then went to his website and sent an email explaining the situation. I never received a response to that either. At this point, I felt like I was being ignored and decided to have another piano technician look at the piano. I also wanted a professional opinion on the sticking keys that I had originally asked Vincent to inspect. To be fair, Vincent did show up on time and did tune the piano. However, based on my experience, the tuning felt like the minimum service necessary, and the issue I specifically asked him to look at was never resolved. The biggest disappointment was the lack of follow-up and communication afterward. I paid $180 expecting not only a tuning, but also for the sticking keys to be properly evaluated. Instead, I ended up having to contact another piano technician. I'm sharing my experience so other piano owners can make their own informed decision. My experience with the initial service was acceptable, but the follow-up and customer service afterward were very disappointing.

Gregory just tuned a piano we received used and very out of tune. It took him a couple of hours of…read moremeticulous work- he did it with a smile on his face and was an absolute pleasure to work with. He made no demands, & explained what to expect before he even got here. Our piano now sounds absolutely gorgeous- better than I imagined. This piano is for my 10 yro and I have no previous experience with piano ownership. I am so relieved to have found a trustworthy source for my piano questions and maintenance that will likely come up in the future. We are intrigued in lessons from him even. Definitely will be recommending!

Greg did an amazing job with my beautiful Bradbury upright concert Grand piano. It was in need of…read morea tuning by someone who really knew what they were doing. Greg definitely knows what he is doing. It was fascinating to listen to him work up and down the entire 88 keys multiple times to make sure each note was tuned carefully to high accuracy of pitch. He took the time to do the job perfectly and still was very fair when he priced the job. I actually paid more than he asked out of appreciation for his integrity and honesty. I will be inviting Greg to come and tune my piano annually here and highly recommend you do the same.

Great working with Jay! He's very professional, was on time and prices are very fair. Will continue…read moreto use him for future piano tuning.

I contacted Forte Piano Service to service/tune my Baldwin upright. jay the owner arrived promptly…read moreat my appointment time. Jay was friendly, and professional. Jay was able to tune my 70's piano back to sounding like a piano. Jay also provided a honest assessment of my piano. The cost to tune my piano was very reasonable. I definitely will be using Jay again for my next piano service. Thank You Jay.

Had the our piano tuned by this company a few years ago. They were great and I called them about…read moremoving the same piano. We decided against the move, but they were prompt and kind in their response. Will use them in the future for sure!

I have a hundred year old piano (very heavy) that I needed to be moved a short distance. They were…read morevery professional and careful. Would absolutely recommend them.

Everything was fast pro and easy. Pro custom equipment for various stairs and a great rig to haul…read moreany size piano. Impressive. Also a gent. A+++++

Very capable mover, never felt my piano was at risk. Nice people…read more It was a bit pricy, but I was in a hurry.

Teacher Liz at Music Yard has been wonderful for my daughter's piano lessons. She does such a great…read morejob building confidence while helping her learn and improve each week. Liz is patient, encouraging, and keeps my daughter motivated and on track with her progress. What we appreciate most is how she also helps guide us as parents so we know how to support our daughter's practice and learning at home. It really feels like she's invested in her success. We're very grateful for Teacher Liz and the positive learning environment she creates. Highly recommend her for anyone looking for a supportive and skilled piano teacher!

Poor customer service. I took an instrument to them to be repaired, called them 6 weeks later and…read morethey did not know where my instrument was. Megan said they would call me back. I called them back later that day and the next day, the manager did not bother to get on the phone with me but was relaying messages to Megan on the phone. They assured me they would be calling me back. The next day. I received a text message letting me know it would be six more weeks and the manager would update me. I had yet to talk to a manager or receive an apology. I texted back that it was unacceptable since they already had it 6 weeks and they lost it. They said they would try to get it done as soon as possible. Two weeks later I was informed the manager would be picking up the instrument and would contact me. A week later Gabe contacted me and was very apologetic for the situation. This was the first apology that I had received. Gabe is the reason this review got one star. He went above and beyond to apologize, communicate and called me more than once. I did get the instrument back. However, when I went to go pick it up, Megan acted like she did not want to help me or recognize that I was in the store. I paid over $300 to have the instrument fixed and my daughter informed me not all the pads were replaced. Very disappointed in this music store and the customer service received. I will be using a different music store in the future

Overall, very happy with their work. Efrain and his team safely moved an upright piano from a…read moreseller's home to mine and everything went smoothly at a very reasonable price, esp pleased that they were able to fit me in on a late Saturday afternoon. Would definitely call upon him again and would recommend!

I requested an out of town pickup and Efrain was willing plus happy to help me out…read more I had a king size bedroom set that needed to be disassembled then reassembled which they did in a timely & proficient manner. His prices are reasonable and definitely worth looking into. After I request requested an estimate, we were able to schedule a pick up and drop off within a few days. I strongly recommend you give Efrain and his team a shot. They don't mess around, friendly, and willing to accommodate your request. I left his QR code to get an estimate &/or schedule your next move.

I received a piano as a donation and it has never been tuned/serviced before. Kaplan was referred…read moreto me by a friend, so i reached out to him. He drove over an hour to service my piano and was very friendly and answered all of my questions. He spent a thorough job tuning it and ensured everything was good to go. The piano sounds so much better now. Thank you!

The gentleman who helped fix my piano today was extremely courteous and quick with the repair as…read morewell as offering insight on the problem. He made sure the job was done and done right. Good pricing. Won't hesitate to call them again if need be.

Fantastic communication, professional work ethic and an excellent price. They moved a baby grand…read morefor me and showed up on time, moved the piano, and no damage to the piano or both the homes. Can't ask for more.

I want give capital piano moving a 5 star review. First, they provide service others don't. I am…read morepurchasing a used piano in San Jose and need to move it to Rocklin area. Most piano movers won't go over 50miles and most house movers consider this job is too small or just charge me as moving a house (I've got a bunch quotes for over $1000...but...I am buying a used piano:()... second, their quote is very reasonable. Third, the job was done on time, professional, efficient and meets my expectation. They picked up the piano on time, left a receipt of the piano to the seller (I didn't even go, how nice! ) then they delivered on time. Piano is in perfect condition. I strongly recommend anyone who wants to move a piano , regardless of the distance...Daniel is very friendly and professional. Thank you! You solved me a big problem!!