The receptionist when I went in for my scheduled appointment I had to stand and wait to check in…read morebecause she was on her cell phone. Then se told my doctor a lie that I threw my copay at her which was far from the truth. I laid it on the desk next to the computer she was typing on at the time I gave my copay. It seems pretty much every time I go in there for a appointment they have a different receptionist. Then when my doctor came in my room she had an attitude towards me because of this lie the receptionist ran and told her. This place has gotten worst since doctor Bonacorssi retired. Be aware.

Thank God for Dr Corba and her DPC approach! When my family has needed her she has been there day…read moreor night - text, emails or office visit!

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family

We hired "By Your Side" to have someone come in to take my mom's blood pressure and test her blood…read moresugar on mornings that one of us children could not be there to do it. We also needed her to verify that she didn't forget to take her morning medication. "Michelle, the woman that By Your Side Home Care sent our way, is fantastic! She almost feels like an old family friend. She works so hard and does so much when she is at our place on [street name removed] Drive. We made a list, for her, of the things we wanted her to do if she had a chance. She gets everything done on the list, and then she does some other project that we didn't expect each time that she's there ... one time she cleaned our whole little front porch and the window of the front door, so that my mom could see out onto the porch. The cushions had been placed on the chairs and she had taken one of my mom's African violets and put it on the on the little table between the two chairs. When I saw this, I knew she was an artist ...the way she coordinated the placement of the flower so perfectly between the chairs and it called to the pattern on the seat cushions. This touched me, it was so sweet. My mom has difficulty in remembering, and sometimes she gets out food from the freezer and thaws it and then doesn't eat it, so, often there is too much food in our refrigerator and we don't know what was gotten out and when. Michele, when she is there, puts little notes on all of the things that are in the refrigerator that have "recently appeared" with the date so that we know when the food possibly would go bad. This is super great and I think it helps keeping my mom healthy. Michelle is quickly becoming a family friend. My mom really likes her and feels comfortable with her. One time recently, she even clocked out after her scheduled work time had ended and came back to the house and spent a little bit of time putting together the jigsaw puzzle and just talking to my mom. This was sweet and meant the world to my mom. On one her first visits, she brought a jar of homemade jam. My mom loved it. Every week that I went to visit, I made something and put some of the jam on. My mom remarked that it's the gift that keeps on giving. And I replied, "Just like Michelle". We recommend Michele for the employee of the month award.

My experience with By Your Side has been wonderful. The home care professionals that care for my…read moremother have been very kind, competent and loving. Mother looks forward to them coming and enjoys the time they spend with her. This service has given me the freedom to have time to live my life knowing that Mother is happy and well cared for by folks that love their work.

I had an appointment this morning,not seeing my email to after wards,that my video appointment was…read morecancelled,I guess I was expecting a phone call.

1. Lebanan VA patient advocates, while initially seem nice, do nothing to solve your problems. I've…read morehad to call the white house hotline several times to get them to do the job. This last time i called the patient advocate office 16x with no resolution! 2. Lebanon VA prosthetics office definitely doesn't work for the patient at all! Applied for a ramp to access my home giving full details. The 1st time was denied. I appealed and was approved. A ramp specialist did an estimate and gave it to the Lebanon VA. Never heard anything back. Tried to call (14 March 2026) and discuss with no viable response from (sounded like from rep) Stef, chief of prosthetics. Called wh hotline (7 May 2026). Received call 14 May 2026, from what sounded like pronounced Stef Morland, from prosthetics. She said a letter would be sent (it's only 7 mos late) ramp denied because not enough space available. I told her there is space available. She became very kurt and would not discuss further and could appeal the decision. Why is it so hard for deserving veterans to be denied the help they need to access their home???