So, as I suspected the unkind "manager" was NOT the owner, the ACTUAL owner was not only rapid in…read morehis response to me, but was quite professional, and very courteous. Had a long phone conversation with me, and during this phone call, I realized he's someone that cares a great deal about his business, and moreover his customers. Now that's good customer service! I'm glad to have my favorite vape shop back! They really do have great prices, and the employees TYPICALLY treat their customers great. That is why receiving anything less, was such a shock!
This shop is HORRIBLE WAS our favorite vape shop, MOST of their employees are great... but, I don't know if the owner is new to this , or just a jerk, but... Here's what happened: we bought a new vape, that was a really nice vape, however... They had no extra and I like to switch up my flavor so, to do this I needed more pods. As I'm buying the vapes I ask how do I switch the flavor because as I said, I am new to this. I know LITERALLY NOTHING about the devices, or even HOW they work....The guy tells me oh, for that you need more pods... Cool I'll just buy the extra pods I say as we are spending over $250 already(for mine and my husband's new vape. They didn't have the pods, he said "you can buy them anywhere" OK, we tell him we will go to another shop and try to buy the pods for that vape. Those pods were not sold at two other vape shops that we attempted to buy them from, so this vape is obviously a no go for me... We go return to return the item(s) and the guy we JUST bought it from said "we don't do returns EVER" keep in mind we LITERALLY JUST LEFT, so he calls the "owner " I say owner and quotes because I'm using that term very loosely... His owner comes in chopping on a sandwich and CLEARLY stoned out of his mind... Now, I don't care about what people do in their free time, or even at work, to be clear... I get that you work at a smoke shop, but we're in Cheyenne Wyoming, where pot isn't even legal! LOL! This guy was really laughing at us and blowing us off completely! Telling us there wasn't anything he could do for us to make a long story short... Couldn't exchange a $50 UNOPENED item when we just spent $250? And tipped 15% I'm so confused! In the end we exchanged the vape for two disposables and TWO once VERY loyal customers are POOF! GONE!
