No one wants to be here but getting well requires it. Quality of care is excellent. The offices run…read morelike a well oiled machine. Everyone is helpful and the MyChart system allows you to converse with your care team and even designate a proxy to look after your care journey. Each year, U.S. News & World Report ranks the top hospitals in the nation. Northwestern Memorial Hospital is nationally ranked on the Honor Roll and is the only Illinois hospital to be ranked No. 1 for 14 straight years and also ranked in 11 clinical specialties.

Yelping my oncologist? You bet!! 5 stars!!…read more I was diagnosed a year ago with a rare and aggressive sarcoma that unfortunately doesn't have the best outcomes. When I got home from the hospital I immediately hired a Cancer Navigator out of UCLA to find out where to go for oncology care. She did some research and gave me 4 names of oncologists in the USA who specialize in this stupidly rare cancer. I was thrilled to see one doctor- Dr. Mark Agulnik- practices in Chicago!!! At Northwestern. Dr. Agulnik and Northwestern were, at the time, out-of-network for me, but I didn't care. The expertise is completely worth it, and fun news is they are now in-network with my insurance plan. So I'm set! On January 14th, I celebrated a year of being tumor-free, "no evidence of disease", and I am so grateful to Dr. Agulnik, PA Sue, Nurse Elka, Bianca at Registration, and the whole team up on the 21st floor in Heme/Oncology! Well done, everyone!! I am sooooooo lucky to live near Chicago and Northwestern Hospital. And I'm so lucky that Dr. Agulnik and his fantastic team are able to manage my case. I'm immensely grateful. This Yelp is 5 massive stars!!! Best Yelp ever!!

While the MDs & RNs here are all quite nice, I have a real problem with the fact that it's next to…read moreimpossible to reach someone here on the phone. You have to go thru a main number. The other day I called several times, listened thru the automated message & then each time sat on hold for quite some time before being disconnected! The following day I tried again at 4:30. And the message said they were not taking calls, that the "on call" team was covering. I thought this weird since their closing time is listed at 5:30, 7:30 & 9:30 pm- depending on the day. Finally, the next day I found a number for one of the nurses there & was able to leave a voicemail. I received a call back today. When I relayed the extreme difficulty I had trying to reschedule an appt to this support staff/scheduler I received a chuckle & was matter of factly told it was normal that no one answers the phones after 4:20 pm since that is when they stop taking calls & refer everything to the "on-call" team. This was news to us! Then why bother listing their "open" hours as being a full hour past that time, 2 hours past that time & 5 hours past that time-- depending on the day? So in summary, the telephone triage system is VERY inconvenient to navigate, and usually results in long wait times and disconnects/hang ups. And patients should know that they stop answering the phones for non-emergencies at 4:30- regardless of their posted hours.

I've been a patient here for a month and have been in a few times for ultrasound, PET, CT, and…read moreCT/tomo tests and then today to meet with the amazing Christina Lavin, genetic counselor. Every visit has been truly lovely. Each staff member welcomes each patient, introduces themselves, explains what will happen at each step in the process, and provides little things for comfort like a warm blanket while napping in preparation for a contrast CT. Always calm, smiling, comforting and attentive. All appointments have started exactly on time which helps relieve anxiety as there is no stressful waiting. The facility is spotless and so beautiful. It does not feel like a hospital at all. Nice cafeteria for a snack afterwards. Free parking, too. Shout out especially to Ms. Lavin for a really extraordinary and helpful educational session today. If you should have a need for a medical genetics consult I highly recommend Christina Lavin! And thank you to medical assistant Janice for the quick and painless blood draw today. The whole team here goes above and beyond for their patients. Thank you!!

Can't say enough about the treatment I have received here over the years across several…read moredepartments, including one hospitalization. The staff I've encountered as well as the majority of physicians I haven't countered here have been professional and helpful. The facility itself is top-notch.

I was severely injured by a physical therapist at Elmhurst Hospital which resulted in my having to…read morehave a spine surgery. The hospital refused to acknowledge my suffering and pain, loss of quality of life and livelihood that I endured. If the hospital treats a patient of 16 years+ in this manner, imagine if you were a new patient at one of their facilities. in my 65 years this is the worst hospital that treated me as a supposedly valued patient in this manner .

I couldn't be more pleased with my results and highly recommend Dr. Sidel. As a double…read moreboard-certified reconstructive and cosmetic surgeon, his expertise and precision are world-class, which was evident in my smooth recovery. What truly sets Dr. Sidel apart is his patient-first approach. From the very first consultation, he listened to my concerns and designed a truly individualized plan. He took the time to explain every step of the procedure and answered all my questions with honesty regarding realistic outcomes. Dr. Sidel and his entire team at Northwestern Hospital are exceptional. I want to give a special shout-out to his personal assistant and staff, especially Erin, who all are incredibly professional, kind, and supportive. They go above and beyond to ensure you feel genuinely cared for, not just "treated." If you are looking for a surgeon who combines elite surgical skill with genuine compassion, look no further than Dr. Sidel and his team.

The Type of Care that Northwestern Memorial provide is one of rare quality and of high quality. The…read moreType of Care that calls for merit because the Office Experience is just stellar. The Type of Care also to provide the most educational, entertaining, friendly and inviting experiences of uncompromising quality that empowers everyone to live a healthy and happy life. From emergency care to the care provide by the floor nurses to even the inside restaurants like Panera Bread that keeps the The Type of Care everyone deserves really alive! If this is what you are looking for, please make your way out here especially being centralized in Chicago and as a Level 1 Trauma Center, it is a hospital that cannot be dismissed.

Dr. Bethke was the leader of a team of oncological specialists who took care of me after my cancer…read morediagnosis, and I feel my care was top notch from start to finish. From the start he was insistent that while the word "cancer" is alarming, it's an emotional emergency and not a medical one (at least at my stage), and that I had time to do genetic testing, get second opinions, research, etc. It allowed me to take a breath and approach my disease rationally and with acceptance. As mentioned before he is very chill; it shouldn't be taken as dispassionate. I feel he knows how to remain placid in the face of the storm of emotions swirling around this diagnosis. I ended up having a lumpectomy and the scars from it six months on are fading and the job he did was spectacular. If it weren't for the swelling/discoloration from the radiotherapy you'd never know I had a chunk of me removed. I've been seeing an oncological massage therapist who has seen a lot of work done and she has high praise for his scalpel skills. In any case, I wouldn't hesitate to recommend him or the staff at Lynn Sage Cancer Center who were all wonderful to deal with. I know another reviewer took umbrage with the presence of interns, but as a person who comes from a family full of doctors and nurses, I fully support the teaching nature of the facility and had no problem sharing my case/body with the next generation of practitioners who sat in on various parts of my treatment. It's one of the reasons why I go to Northwestern in the first place.

If you want to go to the best, go to Dr. Bethke. I'm a month out from surgery, and I cannot believe…read morehow well I've healed. It's helped me both psychologically and physically having such excellent care. He's an artist, and that's helped me heal, knowing every time I look in the mirror I'm not going to think "cancer." I don't even know how he was able to take tissue to rebuild my breast, some other surgeon and I would have been left with half a breast, but instead, it looks perfect. At first I was thinking of going to a female surgeon, but my plastic surgeon's office told me he was one of the best breast surgeon's in the country, and they were right. His nurse Ann is a rockstar too. I don't leave reviews usually, but I felt it was important to let women know they can have faith in Dr. Bethke, and will receive excellent care with him and his team. I'm blessed to have been treated with such skill and top level care.

I cannot recommend this dermatologist for surgical procedures…read more In December 2025, I had a cyst removed from my chest. Before moving forward, I specifically asked whether the procedure would leave a scar and was told it would not. At my follow up appointment at the beginning January I was informed by Dr. Regina O'Brien that all stitches had been removed and was advised to start using scar treatment. Later in January , I realized that what I thought was a scab was actually a stitch that had been left in my chest. I had to schedule another visit to have it removed. The area had to be numbed again, which meant going through additional discomfort and inconvenience that could have been avoided. I asked that my insurance not be billed for the corrective visit since the retained stitch was due to their oversight and negligence. I also requested a discount on the bill I received, but that requests was denied by Dr. Regina O'Brien without consideration of the circumstances. Since the removal of the remaining stitch, the scar has developed into a tender keloid. It is very noticeable and cosmetically upsetting. I underwent this procedure expecting improvement, but the result has been disappointing And heartbreakin. I'm sharing my experience so others can make an informed decision

A very good experience. Dr O' Brien was friendly, competent and offered a remedy for a problem I…read morehadn't raised. The lobby was attractive. Receptionist and other staff efficient and friendly. I was finished in less than 30'.

Dr stiff lacks in the communication department. He gave my dad an experimental drug that destroyed…read morehis immune system. My family wishes he would have discussed the possible outcomes before administering. Very poor bedside manner. He sent his residents during the most delicate times during my dad's bmt. Please reconsider consult with Stiff for transplants!

Please read: Sadly, my sister, a wonderful mother and wife, passed away. She was cured of the…read morecancer; but Dr Stiff's failure to diagnose destroyed her lungs. Her death certificate states: bleomycin lung toxicity. Sadly, Dr. Stiff, who once said my sister was bothering him for calling him off hours, failed to routinely check her lung for this issue. There are so many sad stories of people under his care. READ BEYOND THIS REVIEW. Get all the information you can. We can't go back and are left with nothing but her memory in our lives. Please.

Avoid this group if you want to communicate to set up appointments. The direct phone to them during…read morebusiness hours at whatever time you call gives you an automated message. With the BCBS of IL health care plan, I switched to Univ of Il Physicians Group where a person answers the phone and there are more doctors and options with this group affiliated with a university.

Wondering where I have been lately? I was hospitalized,…read moreclose to death for 6 days in the ICU. 4 weeks later I am still on major antibiotics and trying to recuperate. I saw a Dr here who told me I was over reacting about my symptoms and that I should wait it out 7 days. By the time I walked into an ER just 24 hours after that first visit, I was about to die. Literally. While I was hospitalized with a tube down my throat the Dr's from Ravenswood would call all the specialists that were treating me- not to check on me- but to tell them my insurance was not going to cover it. They actually became the joke of the ICU. Staff would walk into my room saying "your friendly medical office called us again" with an eye roll. If you or someone you love goes here be very careful. Always go with your gut instinct-Doing this is the reason I am still alive right now. At this point I would let my dog treat me before I ever stepped foot into Ravenswood Medical (non)Professional group ever again. They get one star for the nice appointment takers. My experience with the Dr 's was completely outrageous. If this place is listed as your primary care Dr's get out now. God forbid you are ever hospitalized they don't give one ounce about your well being whatsoever. So much so that the Dr's, and Nurses at the hospital I was at were so appalled with them they actually helped me along with Blue cross completely bypass Ravenswood Medical group to get my hospital bills and specialists paid so I would not even have to deal with them ever again. I edited to also add that Blue cross blue shield was so appalled by their behavior that they actually flipped the bill for me to walk into any other Dr's office for my follow up visits. They are completely unprofessional, rude and callous.

I have been coming here for mammograms for years . However. We will be parting ways after this…read more With many seasoned staff leaving , there is a disturbing pattern of poorly trained/ apathetic technicians now. I had a mammogram there on August 23 by someone who clearly was not interested in her work. Did a fast slip- shod job. I had to return for a diagnostic exam today ( 3 hour ordeal) . Even though I requested to NOT have this technician again: guess who was assigned to me? Same lack luster zombie. So it was no surprise that I had to endure more testing . I will be contacting my insurance company. A dozen other women were return visits as I was ! Hire some qualified staff. Too bad because it's close to home.

Updating review after getting a mammogram and ultrasound elsewhere- referral by doctor for a…read moresimilar complaint. The extreme pain I experienced during my mammogram at West Suburban wasn't necessary. I'm not sure if it's their old machine or the technician. I had a bilateral diagnostic mammogram elsewhere and felt discomfort, but absolutely nowhere near the excruciating pain that literally takes your breath away. Also, the ultrasound here only focused on the specific complaint area, not the entire breast, so things could have been missed. I don't get how this place can call itself a breast center with an old torturous machine. Ladies, it doesn't have to hurt THIS bad, we deserve better.

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.