Needed help with the tailight for my very lovely (but mean) mom's car. A 23 yr old Volvo that is…read morehardly driven. Mike, Josh and everyone at Bob Carter's were patient and amazing with every process and explaining the details to my mother. My aforementioned lovely (but mean) mother even paid them a compliment. Which is HUGE. Thanks so much!

If you are here, you know it involves car damages. They still work with your insurance company to…read moremake this whole experience as painless as possible. Car is ready when they say it will be and no surprise charges. Totally honest.

Jim and John are extremely friendly! The work was done…read moresooner than expected and looks great! I'll definitely send friends here and return if I ever need work again! Thanks guys!

The saga continues. Went today to pick it up after I was assured that all the work was done. As…read moresoon as I walked out, I saw the hood hadn't been fixed. Been told that people are quitting, people want to quit, as excuses why my car is not ready. Now I have to take it to another location.

Came here for an initial estimate. There was a backlog due to the hail storm we had in March, but…read moreRemes was able to get me in. It only took a few days, their PDR is like magic and they replaced my windshield. Communication over phone and email was great. They're very transparent on the process. Highly recommend.

I had a very negative experience with this shop and want to share the facts clearly…read more On Monday, I called and told them my car had been rear-ended. State Farm sent an electronic authorization to prepare a repair estimate, and the manager "Chuck" initially agreed to handle it. After several days with no follow-up, I visited the shop in person on Friday to find out what was happening. When I explained the situation calmly, the mechanic reacted angrily, used rude language (he told me "f*** yourself"), and said he was too busy to take the job. During the first meeting, I simply asked if paying cash would make the repair cheaper -- a straightforward question about payment options that any customer might ask. He said that shouldn't be a problem, but today he accused me of wrongdoing and refused to proceed. For the record -- I never asked anyone to do anything illegal or improper. I only requested a standard insurance estimate via State Farm so I could review my repair options before committing. Instead, I was ignored for days, treated disrespectfully in person, and falsely accused when I asked a reasonable question about payment. I left shocked at the lack of professionalism. I would caution others to think twice before doing business here. I saw a lot of good reviews and was ready to bring this body shop a lot of business (it's even close to my office), but this experience made it clear that some people forget it's the client who brings money to the business -- not the other way around.

Excellent service. Friendly communication. No upsell. Showed up for oil change and after asking eta…read morefor completion they said 40minutes. I walked my dog in the neighborhood & received a phone call at 39 minutes 59 seconds. Wow on point, impressed. Bought the booklet of deals program they offer, essentially saving $$$ if you do repeat business there. We signed up & look forward to more services, A+

Let me start off by saying that I have been in the industry for a couple years, and have been an…read moreat-home mechanic for a decade. Suffice it to say, when I tell you Deihl Auto Repair has been one of, if not the most pleasant car repair experiences I have had, I say it with some authority. Diehl, and specifically Kurt, have been amazingly helpful, kind, and respectful throughout. They did an oil change and PPI on a car of mine. The price was extremely competitive, and their work was spot on. If you are in the area, go to them without a doubt.

We have taken 3 cars there. They are super nice, priced fairly, and do such great work. This last…read moretime we worked with Will who was super helpful. The repair ended up costing more than we anticipated but he came up with a very fair resolution. 100% recommend and will be back.

When my insurance labeled my truck as a total loss, I was terrified at the prospect of going…read morethrough the process of getting a new car. When my adjuster assured me I would keep the title clean and original, I went to West Suburban and asked Will if there was anything he could do. What started as an estimated $12 grand repair bill from my insurance became less than a fifth of that price through Will's advocacy on my behalf and the hard work of his team. This body shop is communicative and state of the art. I hope I won't see them again, but if I need another body shop I won't look anywhere else!

Chuck grew up learning about cars, and it shows. He won't always win a price competition, but he…read morewill consistently solve the problem and fix the car at a fair price. I started going to Chuck in 1995 when he was on York St. he's honest and he knows his stuff.

Nothing but positive things to say about West Automotive. I had a side-view mirror shattered and…read moreneeded it repaired ASAP. Chuck had the part delivered the next business day and my car was in and out in a matter of hours. Friendly and affordable.

I can't say enough good things about my amazing experience at Auto Body Unlimited. The entire…read moreprocess for my collision repair from start to finish was smooth, transparent and stress-free. The quality of work was excellent, and their professionalism, responsiveness, and overall customer service were top-notch. Charles is super kind and really went out of his way to ensure we had a positive experience. His vast knowledge and valuable insights were incredibly helpful as we navigate the insurance claims repair process. It is always refreshing to find a business that does both great work and still provides good old-fashion customer service rooted in empathy, kindness and professionalism. I highly recommend them!

BEWARE...this body shop takes shortcuts and does negligent work. Took my 2025 vehicle to them after…read morea collision, kept my truck for 10 weeks (procurement of parts, supposedly), returned it with MORE issues than when I dropped it off. Have to pay out of pocket to a dealership to have repairs made properly. I would not trust this body shop with a Matchbox car. Door was replaced BUT the seal not properly installed, you can hear wind when driving over 15 mph. Windshield came back with 3 chips and the side mirror on the opposite side of the truck was scratched. There is residue on the leather arm rest adjacent to the door. To top it off, the customer service is horrible, a man and a woman that work the phones are very unpleasant. Communication is severely lacking and what I thought started off as a good transaction ended up horribly as soon as we held them accountable for their dishonesty. The only sign of integrity, which was appreciated, was when the owner offered to cover our rental to the tune of $2200, but that does not negate the poor craftsmanship on a $70K vehicle.

been retired eight years atb tom and chris highly recommended by friends…read more most calm patient person i ever met honest extremely knowledgable does excellent work i only trust tom working on my suvs so if ur looking for great service and dependable workmanship this is thee place u need thank you tom & chris

If you want to find a place where you will not be overcharged or ripped off, come to ATB Auto!…read moreThese people are honest and only want to help people as best as they can by doing great work on your car at a fair price. Tom has over 40 years of experience and his customers rave about how good he and his crew are. For expertise, fairness, and honesty, come to ATB Automotive in Woodridge.