I travel frequently, and decided to use this as my main car service. My driver, Martin, was…read moreprofessional and great. It took a turn for the worse when Anthony became my primary driver. He constantly was distracted on his phone, and complained of helping me with my luggage.
In November 2015, I requested a car to take me to Clemson, SC. Anthony was very helpful, and eventually got back to me with the set price of $506. I had been told Martin would be my driver, as usual, in the Mercedes Sedan I had requested.
The day of, I get a call and am told that Martin could not be my driver, and that Anthony was outside. Not in the Mercedes Sedan, but in an SUV. No problem, I can understand things happen. As we are nearing my home in Clemson, SC Anthony informs me that he is lost. I tell him to check the GPS, and then proceeds to tell me that he had put in an address in NC. I told him the correct address, and we proceeded to my home. Not without him questioning every turn, though. We finally reach my home, in under 3.5 hours. I did pay for 8 hours, as it is garage to garage service. So everything is fine, but then Anthony tells me "Joshua, we have to talk about a price readjustment." I respond with "That's fine, we'll talk about this at another time." I had just gotten home, and was greeting my family. Since this was late in the afternoon, I assumed we'd speak the next day. As I wake up, I see a text from Anthony informing me that he is going ahead with charging my card. I immediately call him, and question this. He informs me that the additional charge is $364, but made it seem as if that was within the $506. Because, why would I be charged $364 more? After reviewing my credit card statements I see two charges, one for the original price we had agreed on, the $506, and another $364. I call Anthony to inquire about this misunderstanding, but he tells me that this is not a misunderstanding at all. After asking repeatedly why it would be an additional $364 he comes up with the excuse of the gas mileage. I then point out that it wasn't the car I had even requested. It was clear this conversation wasn't going anywhere, and I told him that I would just handle this with American Express. After a long process, I did get a full refund.
There's so much more I could say, but, just don't use this service unless you'd like to get scammed.