Went there on Friday as a new patient. I have a very severe phobia and was having a completely terrible panic attack when I arrived the staff was beyond helpful it was pretty severe so I can't imagine i was fun or easy to deal with I honestly felt like I was gonna die but somehow managed to survive they even the people in this office are amazing they truly care and go above and beyond to help you. read more

I am a 100% disabled veteran with 33 years of honorable military service to our nation and a Georgetown University graduate school alumnus. Since 2017, I have received exceptional medical care through the Washington DC VA Medical Center. During my nearly two-year battle with prostate cancer, the VA provided outstanding treatment, compassion, and support, and I am grateful to now be in remission. The physicians, nurses, and staff who cared for me exemplified the professionalism and dedication our veterans deserve. Unfortunately, my recent experience with Dr. Jonah D. Murdock, Chief of Urology, was entirely different. As Chief of Urology, Dr. Murdock is responsible not only for providing medical care but also for setting the standard for professionalism, communication, compassion, responsiveness, and accountability within the department. Veterans should expect that the leader of a specialty service will listen carefully, communicate respectfully, and ensure timely access to appropriate care. In my experience, those expectations were not met. On June 19, 2026, I sought treatment at an urgent care center because I was experiencing severe urinary and pelvic pain. I was diagnosed with a prostate infection, prescribed antibiotics, and specifically instructed to follow up with my urologist if my symptoms failed to improve. When the medication did not work and my pain worsened, I contacted the VA Urology Department on June 23. The nurse who answered my call was exceptional. She listened carefully, showed genuine compassion, and recognized the urgency of my condition. Although the earliest appointment was not until September, she arranged for Dr. Murdock to contact me. When Dr. Murdock called, I felt rushed throughout the conversation. As I attempted to explain that my symptoms were worsening and that the urgent care provider had specifically recommended prompt urology follow-up, I felt I was repeatedly interrupted before I could fully explain my condition. Rather than discussing my symptoms in detail or arranging further evaluation, I was told that my primary care physician could manage the issue. A second antibiotic was prescribed, and the call ended. Despite following the treatment exactly as directed, my condition continued to deteriorate. On July 2, I again contacted the Urology Department because I was experiencing excruciating pain. Once again, the nursing staff demonstrated professionalism, kindness, and genuine concern. They contacted Dr. Murdock and informed me he would return my call. I did not receive that return call until July 6. By that time, because I had not received timely specialty follow-up, I sought emergency medical treatment from another provider who, although not a urologist, also recommended prompt evaluation by a urology specialist. During my July 6 conversation with Dr. Murdock, and again he spoke over me before I could fully explain my worsening condition. I expressed that veterans deserve empathy, respectful communication, and timely specialty care, especially when experiencing severe pain. I also stated that I expected those qualities from the Chief of Urology. The conversation concluded without a meaningful discussion of my symptoms or a plan for specialty evaluation. I understand that physicians have demanding responsibilities. However, leadership carries additional obligations. The Chief of Urology should model the professionalism, compassion, communication, and patient advocacy expected throughout the department. In my experience, those leadership qualities were not demonstrated. This complaint is not intended to diminish the outstanding work of the many exceptional physicians, nurses, and employees who have cared for me throughout my years at the Washington DC VA Medical Center. Rather, I hope my experience will prompt a review of communication, responsiveness, and leadership practices within the Urology Department. Every veteran deserves to be heard, treated with dignity and respect, and provided timely specialty care when facing serious medical concerns. I respectfully request that this matter be reviewed so that improvements can be made for both my care and the care of other veterans who rely on the Washington DC VA Medical Center. read more

Took 4 1/2 weeks to get a simple annual pre-auth update completed and 9 phone calls and 7 portal messages. Private consolidated entities like this create near-monopolies and then cut staff to increase profits for the partners with the sole intent to do as little actual work as possible while maximizing billings. Patient care goes right ion the dumpster. Admin staff is incompetent - go elsewhere unless you like fighting with the least capable staff you are likely to encounter. read more

After trying to reschedule me for the 3rd time, I decided I was better off elsewhere. Bear in mind that it was 4 weeks to get the original appointment, then a week later they moved it further back, then called again to move it even further back. No thanks, I'd like my Doctors to be reliable and have some care for someone's schedule other than their own. read more

I had surgery twice this summer for kidney stones and also developed a UTI. Surgery was postponed several times! Physician communication was weak, and I just felt like I was part of an assembly line. The office employees were indifferent. Once not giving me a script for an ultrasound, so when I went to my next appointment, the doctor expected test results! Another time I was checked in as someone else, after specifically giving name and date of birth. Today I went to pay my bill, no greeting from the clerk, and when I received my receipt, no thank you. I was checking my receipt and was told, " Your done!" What has happened to being pleasant, efficient, respectful and having a good rapport with patients!! Stephen S read more

Don't like this office.Waiting appointment time is 1-2months.Waited one hour in hallway and half hour in room. No respect for the patient.Doctor recommend a medication that is not covered by insurance and cost 90-100$. read more

Couldn't give less stars. The doctors aren't bad, it's getting through the staff and actually having the phone answered that's the problem

The phone system is bad. No place to make appointment? Just leave a message and someone will call you back. So I took a specimen there and planning to make appointment, but I called next day since I did not here back. Told to go to Urgent Care. Will NEVER go there again. read more

I was diagnosed with cancer last June Dr Chiusano and his staff have been more than helpful and supportive. In answering question and writing documentation for the VA. I am very pleased to be a patient with their office. I would recommend Mid atlantic urology for anyone. read more

I had an appointment 6 weeks in advance at their masons mill location. The day of my appointment it was predicted to snow a couple of inches. So that the doctors are not inconvenienced by a little bit of snow they canceled my appointment and rescheduled it in April! The receptionist on the phone stated last time it snowed it took her 3 hours to get home. How is that my problem? That day I drove to and from work just fine because I have a job! I can't simply not come into work when clients are relying on me. I was told to go to penn medicine where their doctors are amazing at customer service. Very rare for doctors who don't care if you are dying. My uncle died of cancer because of doctors ignoring symptoms and taking their time. Closing because of snow is one thing but for ffs make reasonable accommodations. The "real doctors" in emergency rooms can't take off simply because they don't want to be inconvenienced with snow. I couldn't take off of work and I'm not even a doctor! These doctors are all the same. They get their tons of cash with or without patients so what does it matter to them if they screw people over read more