My husband and I contacted Midland to replace some of the windows and a sliding door in our home. We felt they did an excellent job and so asked them to come back for a bid to replace our siding, gutters and an additional window. Ryan, our salesman, was helpful and answered our questions. We have gutter covers, and they were working well. Midland agreed to remove the covers and replace them after the new gutters were installed. We paid $700 for this service.
They started the work in January. The crew was led by a college student who had to start classes and left the project. Another person came in to complete the project. There appeared to be no communication between them, as details we had discussed with the first person were not told to the second crew leader. We had issues with missed communications the whole time we have been dealing with Midland.
When the crew arrived to begin work, they pulled their trucks right onto our lawn. When working on the siding, the crew had no regard for our home or plants. They pulled out and stomped on landscaping and hardscaping. Trellises were yanked out with plants clinging to them. We thought we had cleared out away from the house to allow space for the workers, but they trampled on plants and kicked over brick and wire edging. The crew leader would arrive in the early morning with the crew, then leave for hours. We had no lead person to speak with while this damage was being done.
The worst damage was to our gutter covers. In removing them, the crew bent and dented them. They were reinstalled and now they don't work properly. Water runs down the outside of our home at the back door, and with all the rain we have been having this year, the door swells and we are unable to open or close it easily. The water pours over the edge of the gutter cover at the front door and offers no protection to visitors. Who knows where else water is leaking into our home? My husband has called the salesperson, the team leaders, and sent many emails to Midland Exteriors. The response, when we get one, is to try to sell us their gutter covers with a substantial upcharge and not claim any responsibility for the shoddy treatment of our covers and this new damage to our home.
The work was done mostly in January. Most days the crew was still here when the sun went down. The crew leader asked us to tour the site with him, which was impossible because it was dark. The next morning, my husband and I looked at the work and wrote a punch list. The electrical hookups from the pole were left hanging by the wire only--nothing was bolted to the house, and they were going to leave it that way. They said, "we don't deal with the electrical work," so they weren't going to re-anchor it to our home. This was not mentioned at the time we contracted with them. The siding under the electrical boxes has not been replaced or covered, it's still the original house color. In several places the caulking is very messy, like someone smeared their finger on the side of the house. Seams are uneven. There are a few places where pieces of trim are missing. He has spoken to several people at Midland and they tell us they will fix it, but nothing has yet been done. This has been going on for 6 months. Midland has stopped returning our calls or emails. And we have had to repair or replace our landscaping and have water coming into our home when it rains. I so regret hiring them. If you value your home, do not call them. read more
