We'd "lost" our previous carpet cleaner (he moved away) and were in the market for someone who is:…read more 1--Great at what he does 2--Helpful 3--Professional 4--Very experienced When we hired Dan, of Northstate Carpet Cleaning, we got all of that and more--a great tradesman and a nice guy who is a real asset to the Butte County community. Dan will arrive on time, do the job right and charge you fairly. Simply said, he's solid and trustworthy. We have no concerns with having Dan in our home as well as our office. We were so impressed that, while he was here, we had Dan look at our kitchen and bathroom tile for cleaning. He's coming back next week to make that fresh and like-new, too! You won't regret calling him!

I unfortunately had a short notice time sensitive carpet cleaning job. I called Northstate. An…read moreappointment was made. Nobody showed up for the appoimtment. I did not receive any communication canceling the appointment. I called that day and on another occasion and left messages and never received a call back. I'm very dissapointed. They seemed very nice on the phone and considerate to my needs but never the less, I feel stood up! Very unprofessional.

The owner John and his partner Sean arrived on time as promised. I was so happy that they answered…read morethe call to come and clean our carpets and rug. They provided a guesstimate of the cost over the phone which was a good value and the cost was a good value! They finished the carpet cleaning and the rug in record time and the room looks so much better. They gave us good advice as to which treatment we thought they should use. Given that the carpet was a bit worn. They are also going to provide an estimate to re-stretch some carpet in a different portion of the house. We are so thankful to have reliable and responsible local business people in Chico.

The general manager is very polite and communicates well. The staff is courteous. The value is…read morevery affordable. And the quality is crystal clean, my antique rug looks like new. Thank you !

Our Carpets started getting warps in them, there were about 8 spots that needed to be stretched…read more I called Rays and he was able to make an appointment that week. He came and stretched our carpet, he did an amazing job! you can't even tell where he had to cut the carpet and re-seam it. It has been 2 years since this was done, and its holding up beautifully... He is a ROCK STAR in the Capet world. RAY'S most definitely has my vote & Loyalty! ~ Sandy T

Ray's is an amazing company. I highly recommend them. They are professional, courteous and the…read morenicest people ever. Their prices are fair and reasonable and my carpets look new after they were done!

Professional, courteous, and quality work. The carpets look new again and at an affordable price. I…read morewould recommend PureClean Carpets.

I took a chance and hired James to clean the carpet in a family room and bathroom area on the…read morerecommendation of someone who had seen his work. He did a great job and took pride in his work; better than a large firm I hired previously. He moved the heavy furniture I could not move (couch, two chairs, bench) and even returned the next day to move it back. He told me he could also clean my bedroom carpet since including it was within the square footage he quotes for his basic rate. He didn't have to tell me and that impressed me. So, three cleaned rooms for what the price of two! I definitely will hire him again.

Jason had to cancel on us due to scheduling, but was nice enough to come in first thing the very…read morenext morning which was really appreciated. Place looked great, was told that it would be dry in 2-3 hours. Living room was dry, but the carpet on the stairs was still pretty wet about 12 hours later, but our movers weren't coming until the next day so no problem. I'm at work the next day and my wife's family called to tell me that the stairs are still sopping (24 hours later). I called to see if there was anything that could be done about it, as my movers and wife's family are now over there and are kind of stuck. He explained to me how the cleaning process worked and everything, which was great, and explained that usually it took 2-3 hours to dry. He recommended I "get some fans and open the windows," and although he said "I get it's an inconvenience," also did not offer any kind of apology. He asked bluntly "what are you looking for?" Refused any kind of discount, did not offer to bring over fans/blowers (I don't own any of either myself), and was generally unapologetic and told me "I don't have time to argue about this on the phone I have other customers and clients." Nothing wrong with the cleaning itself obviously, (I think, I haven't been able to see the upstairs) and the carpet looked as good as could be expected given the state of it at the start, but I was pretty disappointed by the lack of sympathy or willingness to help after paying hundreds of dollars for a service. *UPDATE* Jason made things right which was hugely appreciated. Very knowledgeable and experienced and would highly recommend.

Working with Absolute Carpet has been absolutely awful. I called initially and got an appointment…read morefor Friday 10/18 which was canceled an hour before they were scheduled to arrive citing a job that was bigger than anticipated. Then it was scheduled for Tuesday 10/22. Nobody showed up Tuesday and when I called they said it was actually scheduled for Wednesday and I must have written it down wrong. Wednesday 10/23 they showed up and cleaned the couch and I venmo'd payment only to get home from work and find dirty water stains on my cream colored couch where they hadn't pulled out all the water correctly. So I texted the number I'd sent the payment through, and got nothing back. I called the next day and was told they'd fit me in that next Tuesday 10/29. Nobody showed up by 4pm so I called again, and was told that if nobody showed up by 5 that Jason, the owner, would personally come clean it on Thursday 10/31. On the 31st I called in the morning to get an ETA on when someone would be there and was told he'd call his guys (again, he had said he would personally come clean it) and get back to me. I have not heard from him since. Suddenly my calls are dropping and then the cherry on top was the 1am call I got (and didn't answer for obvious reasons) and then got my call declined again when I called back at a reasonable hour. Long review to say: Do not hire these folks, they will jerk you around and then do a terrible job. Worst part is they obviously don't stand by their work.

Been using them for years and we have always been happy with this company. They always do a great…read morejob, carpets look good. The owner is very fair and friendly. Overall we highly recommend them.

Anthony did a wonderful job on our bedroom carpets. He not only stretched them enough to get rid of…read morelumps, he did a very precise and beautiful job of reattaching everything at the walls. The carpets are now spotless and flat and we are thrilled!

Omega came out this morning. I thought he was just giving a bid but he ended up doing the carpet…read morethat I needed. It took about an hour. I had some issues with cat pee and he did a phenomenal job. He used a product that got into the pad and he was able to clean it and it looks beautiful. I highly recommend them.

Another 5 years have passed and Abbas is still our guy. He…read morewas here this morning and comes at least twice a year to do our carpets. No one ever came close to the professionalism of his work. And the true test is put your nose to the carpet when they are done. That's the smell of pure clean (w/o) cheap fragrances!

5 Stars Elite Carpet Cleaning worked an absolute miracle on…read moremy single-family home. We had renters with multiple animals, and the carpets were in rough shape--we weren't sure if they could even be salvaged or if replacement was our only option. Not only did Elite manage to restore the carpet with a thorough deep clean, but they also saved us thousands by making replacement unnecessary. They were incredibly professional, responsive, and even willing to service our property all the way out in Forest Ranch. The odor was a tough one that had settled deep into the carpet over time, but they didn't give up--they even came back out to ensure the smell was fully gone. I've had the privilege of working with Elite Carpet Cleaning both in my personal home and in the apartments I manage. Their level of care, consistency, and commitment to doing the job right is unmatched. You couldn't pay me to use someone else. Highly recommend! Also Raeann is great to work with and gets you taken care of in an efficient manner!

I had a unique situation with a large area rug I purchased from Pottery Barn. Derek came to my…read morehome, moved the furniture and took the rug back to his shop for inspection. He provided a thorough and professional report on the condition of the rug, along with his recommendation for remediation - which did not include cleaning the rug. Therefore this did not result in a "sale" for him yet he was extremely helpful, sent multiple communications to me and was very timely with my requests. There is no doubt that Elite Carpet Cleaning will be our vendor of choice for all of our carpet cleaning needs. Thank you Derek!