We'd "lost" our previous carpet cleaner (he moved away) and were in the market for someone who is:…read more 1--Great at what he does 2--Helpful 3--Professional 4--Very experienced When we hired Dan, of Northstate Carpet Cleaning, we got all of that and more--a great tradesman and a nice guy who is a real asset to the Butte County community. Dan will arrive on time, do the job right and charge you fairly. Simply said, he's solid and trustworthy. We have no concerns with having Dan in our home as well as our office. We were so impressed that, while he was here, we had Dan look at our kitchen and bathroom tile for cleaning. He's coming back next week to make that fresh and like-new, too! You won't regret calling him!

I unfortunately had a short notice time sensitive carpet cleaning job. I called Northstate. An…read moreappointment was made. Nobody showed up for the appoimtment. I did not receive any communication canceling the appointment. I called that day and on another occasion and left messages and never received a call back. I'm very dissapointed. They seemed very nice on the phone and considerate to my needs but never the less, I feel stood up! Very unprofessional.

John and Sean were on time, communicated well, were professional, reasonable, and just great guys…read more We have our carpeting cleaned every year. It's never been so well done, or smelled so nice. They even cleaned the baseboards! They get our top rating!

The general manager is very polite and communicates well. The staff is courteous. The value is…read morevery affordable. And the quality is crystal clean, my antique rug looks like new. Thank you !

Jason had to cancel on us due to scheduling, but was nice enough to come in first thing the very…read morenext morning which was really appreciated. Place looked great, was told that it would be dry in 2-3 hours. Living room was dry, but the carpet on the stairs was still pretty wet about 12 hours later, but our movers weren't coming until the next day so no problem. I'm at work the next day and my wife's family called to tell me that the stairs are still sopping (24 hours later). I called to see if there was anything that could be done about it, as my movers and wife's family are now over there and are kind of stuck. He explained to me how the cleaning process worked and everything, which was great, and explained that usually it took 2-3 hours to dry. He recommended I "get some fans and open the windows," and although he said "I get it's an inconvenience," also did not offer any kind of apology. He asked bluntly "what are you looking for?" Refused any kind of discount, did not offer to bring over fans/blowers (I don't own any of either myself), and was generally unapologetic and told me "I don't have time to argue about this on the phone I have other customers and clients." Nothing wrong with the cleaning itself obviously, (I think, I haven't been able to see the upstairs) and the carpet looked as good as could be expected given the state of it at the start, but I was pretty disappointed by the lack of sympathy or willingness to help after paying hundreds of dollars for a service. *UPDATE* Jason made things right which was hugely appreciated. Very knowledgeable and experienced and would highly recommend.

Working with Absolute Carpet has been absolutely awful. I called initially and got an appointment…read morefor Friday 10/18 which was canceled an hour before they were scheduled to arrive citing a job that was bigger than anticipated. Then it was scheduled for Tuesday 10/22. Nobody showed up Tuesday and when I called they said it was actually scheduled for Wednesday and I must have written it down wrong. Wednesday 10/23 they showed up and cleaned the couch and I venmo'd payment only to get home from work and find dirty water stains on my cream colored couch where they hadn't pulled out all the water correctly. So I texted the number I'd sent the payment through, and got nothing back. I called the next day and was told they'd fit me in that next Tuesday 10/29. Nobody showed up by 4pm so I called again, and was told that if nobody showed up by 5 that Jason, the owner, would personally come clean it on Thursday 10/31. On the 31st I called in the morning to get an ETA on when someone would be there and was told he'd call his guys (again, he had said he would personally come clean it) and get back to me. I have not heard from him since. Suddenly my calls are dropping and then the cherry on top was the 1am call I got (and didn't answer for obvious reasons) and then got my call declined again when I called back at a reasonable hour. Long review to say: Do not hire these folks, they will jerk you around and then do a terrible job. Worst part is they obviously don't stand by their work.

Been using them for years and we have always been happy with this company. They always do a great…read morejob, carpets look good. The owner is very fair and friendly. Overall we highly recommend them.

Anthony did a wonderful job on our bedroom carpets. He not only stretched them enough to get rid of…read morelumps, he did a very precise and beautiful job of reattaching everything at the walls. The carpets are now spotless and flat and we are thrilled!

I took a chance and hired James to clean the carpet in a family room and bathroom area on the…read morerecommendation of someone who had seen his work. He did a great job and took pride in his work; better than a large firm I hired previously. He moved the heavy furniture I could not move (couch, two chairs, bench) and even returned the next day to move it back. He told me he could also clean my bedroom carpet since including it was within the square footage he quotes for his basic rate. He didn't have to tell me and that impressed me. So, three cleaned rooms for what the price of two! I definitely will hire him again.

James was very responsive to my quote questions and concerns about my carpet. I had it cleaned last…read moreyear by someone else and they left a residue. James did an excellent job and I could tell had more steps to his cleaning process that made jt much more thorough. Our carpets were incredibly soft afterwards, and we definitely plan to use his services again when the time comes.

Ray's is an amazing company. I highly recommend them. They are professional, courteous and the…read morenicest people ever. Their prices are fair and reasonable and my carpets look new after they were done!

We have used Ray's for years for our apartments. Often tenants don't clean during their rental…read moreterm, and he does wonders with the stains and dirt. I highly recommend them.

Ed did such a great job cleaning my carpets. I had a bad traffic pattern that others could not…read moreremove from newish carpeting. I even had the factory representative here to figure it out. He and Carpet One gave me his name. I am back to like new again!!!

Ed arrived on time and immediately setup for a pretty large job. He was systematic and very careful…read morewhen bringing equipment in the house. The carpets looked amazing after the job was completed and his pricing was exceptional. It is clear Ed takes pride in his work. I would recommend Chico Carpet Cleaning for carpet care needs. Thank you Ed!

We had our carpets stretched and cleaned to prepare our house for selling. They look fabulous!…read moreI've been using CR for years. They can also install new carpet and fix floor issues. Highly recommend them.

We just had the pleasure of having DUSTIN bring our newly cleaned wool area rug back to our home…read more We were able to buy this gently used rug 8 years ago, and it's gone through 3 moves since then! Today it looks like a BRAND NEW WOOL RUG!!! Thank you, Dustin and the Carpet Restoration Co!